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PACE study
| Question | Answer |
|---|---|
| The rhythmic up and down of the voice shaping words. | Inflection |
| Performing two or more tasks simultaneously. | Multitasking |
| Ability to identify and understand others' emotions. | Social Awareness |
| Ability to generate new ideas or connections between ideas. | Creativity |
| Basic needs like food, water, warmth, and rest. | Physiological Needs |
| Google Chrome, Apple Safari, Mozilla Firefox, and Microsoft Edge are examples. | Internet Browsers |
| When writing an email, always include important action items or deadlines where? | As close to the top of the message as possible |
| “A belief that actually causes the effect that makes the belief true” is the definition of: | Self-fulfilling prophecy |
| “Tasks that can be done simultaneously because one or both of them do (es) not require mental effort” is the definition of what? | Background tasking |
| What Outlook feature allows you to apply multiple actions at the same time to email messages? | Quick Steps |
| VPN Stands for: | Virtual Private Network |
| __________ refers to all real-and-virtual environments generated by computer graphics and wearables that create a realistic three-dimensional environment. | Extended Reality |
| While software crashes and other problems can be remedied with publisher patches and revisions, these problems can also results from destructive programs knowns as __________. | Malware |
| High performers who rely on the data to be right and the question the details can be described as which behavioral style? | Quality & Task Focused |
| Advice or intervention questions include: | What do you think we should do about this? Have you thought about doing this? Is there anything else you can do? |
| Your role manager when your team is Storming Phase of Team Development is to: | Redefine the team's goals, expectations, and continued training. |
| What is Social Competence? | Social Competence includes: Social awareness, Relationship management |
| What is Personal Competence? | Personal Competence includes: Self-awareness, Self-management |
| What is the ability to use awareness to positively direct your behavior? | Self-Management |
| What is the ability to accurately understand your own emotions? | Self-Awareness |
| What is the ability to use awareness to manage interactions with others successfully? | Relationship Management |
| What is the ability to accurately identify and understand the emotions of others? | Social Awareness |
| What are the ways NOT to Manage Up? | Manipulation, Playing politics, Kissing up, Mind games, Pushing yourself on others, Trying to control others, Disrespecting organizational hierarchy |
| What are the ways to RECEIVE POSITIVE feedback? | Don't deflect the attention, Show gratitude and acceptance, Take note for the future |
| What are Verbal Active Listening Tools? | Probe, Clarify, Paraphrase, Reflect, Encourage |
| What are Nonverbal Active Listening Tools? | Don't Interrupt, Remove Distractions, Nod, Mirror the Communicator, Take Notes |
| What are the two types of listening? | Passive and Active |
| What is the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages? | Listening |
| What is the purpose of communication? | Reason the communication is taking place. |
| What are the factors of Tone of Voice? | Pitch, Pace, Volume, Inflection, Emphasis |
| What does Context refer to? | Setting. It includes place, people, and purpose. |
| What should you do if you sense an emotional meaning or intent that is not explicitly being stated but is signaled nonverbally? | Ask clarifying questions to better understand what is being communicated. |
| What is Gestures? | Various movements made with the body whether voluntary or involuntary. |
| What is Positioning? | The overall posture of the body. |
| What is Facial Expression? | Combination of features on the face expressing emotion. |
| What is Eye Contact? | The placement of the eyes while communicating. |
| What is the most powerful form of nonverbal communication? | Body Language |
| What is an example of Tone of Voice in writing? | All capital letters: can be perceived as shouting. |
| What is the most powerful element contributing to the meaning others derive from your communications? | Tone of Voice |
| What are the two components that play an important role in the meaning receivers derive from communication? | Context, Listening |
| What accounts for approximately 55% of the meaning receiver understanding the meaning? | Body Language |
| What accounts for approximately 35% of the meaning receiver understanding the meaning? | Tone of Voice |
| What accounts for approximately 10% of the receiver understanding the meaning? | Word Choice |
| What are the Levels of Communication? | Casual Communication, Critical Communication, Crucial Communication |
| What is Two-Way Communication? | Messages are sent and received back and forth between two or more parties. |
| What is One-way Communication? | The message goes from sender to receiver. |
| What are the different modes for transmitting information? | In-person conversations, Email messages, Instant messages, Letters or memos, Telephone calls, Text messages, Social media updates |
| What are Interpersonal Communication skills used for? | Share and collect data, Express ideas and opinions, Understand others, Give/receive emotional support, Make decisions, Influence attitudes, Establish/maintain relationships, Collaborate/achieve goals |
| What is Interpersonal Communication? | Process by which people exchange information. |
| What are the four proficiency modules? | 1. Interpersonal Communications 2. Task and Project Management 3. Computer and Internet Technology 4. Management Skills |
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PACEstudy