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| Question | Answer |
|---|---|
| What did Mintzberg observe about work behavior in the managers he studied? | They almost always devoted lunchtime to meetings. Some worked up to 90 hours a week. |
| Which of the following statements is true about managerial compensation? | Some middle-level managers make more than $100,000 a year. |
| Which managerial roles were identified by Mintzberg as interpersonal roles? | Figurehead Liaison Leader |
| Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to? | Job-specific knowledge for the position in retailing |
| In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision? | organizing |
| Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying? | human |
| management | the efficient and effective pursuit of organizational goals |
| four functions of being a manager: | planning, organizing, leading, and controlling |
| organization | group of people who work together to achieve a specific purpose |
| efficiency | the means of attaining the organization's goals: to use resources, money, or materials |
| effectiveness | the organizations ends, their goals: to achieve results and make the right decisions |
| multiplier effect | your influence on the organization is multiplied far beyond the results that can be achieved by just one person acting alone |