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chapt 31
On the Job
| Question | Answer |
|---|---|
| What is an important difference between cosmetology school and working in a salon | cosmetology school is a more forgiving environment |
| a new graduate is likely to begin with an entry-level job that | involves services that are not necessarily the graduate's first choice |
| in searching for a salon, it is important to find one that | matches your preferences |
| in any service industry, putting clients first is | required |
| being punctual at work is respectful to your clients and | your coworkers |
| in the salon, striving to help, pitching in, sharing knowledge, and being positive are all signs of being a | team player |
| what should be included in a job description | duties and responsibilities |
| the most reliable way to be compensated in an entry-level position is | hourly salary |
| compensation with base pay and a percentage of sales is called | salary plus commission |
| in addition to your regular compensation, your tips are | reported as income |
| feedback on job performance is commonly given through | performance evaluations |
| choosing a role model who has the qualities you would like to develop | helps improve performance |
| not repaying a loan is called | defaulting |
| a good method of estimating income and expenses is through a | budget |
| increasing service prices is one way to | increase your income |
| another term for upselling services is | ticket upgrading |
| to become a proficient salesperson, you must be familiar with the products being sold, adapt your approach to the client, and be | confident |
| once the client has decided to buy, | quit selling |
| the steady customers whom you serve on a regular basis are considered your | client base |
| scheduling a client for a future service before he or she leaves the salon is known as | a rebooking |
| it is recommended that you select which of these people as a role model | a stylist in the salon |
| the first reality when you are in a service business is that your career revolves around | serving your clients |
| which of the following methods of compensation is not likely to be encountered in the salon industry | salary minus tips |
| being a good team player includes | striving to help others |
| the common range for commissions is | 25 to 60% |
| when is the best time to think about getting your client back into the salon | while they are still in the salon |
| which payment structure is often used to motivate employees to perform more services, thereby increasing their productivity | salary plus commission |
| the internet is a powerful medium to ------ and attract new clients | build your reputation |
| the practice of recommending and selling additional services to your clients is known as | ticket upgrading |
| the term ------refers to the percentage of the revenue that the salon takes in from services performed by a particular cosmetologist | commission |
| which of these terms refers to customers who are loyal to a particular cosmetologist | client base |
| a------is a document that outlines all the duties and responsibilities of a particular position in a salon or spa | job description |
| the act of recommending and selling products to your clients for at-home use is known as | retailing |
| which of these strategies will hep you to effectively meet your clients' needs | be punctual |
| which of the following information is not typically included in a job description | the specifics of the individual employee's salary |
| which of these is usually the best form of compensation for a new salon professional to start out | salary |
| if you default, it means that you | failed to repay a loan |
| which of these is a recommended method of increasing your income | working more hours |
| to become a proficient salesperson, you must be able to apply all but which of the following principles of selling salon products | always use a hard sell approach, stressing why a client must purchase the product |
| there are serious consequences for not reporting cash tips as income including fines and potentially jail time as well as | decreasing your borrowing power |
| once you understand the principles behind selling you can also feel good about providing your clients with | a valuable service |
| a good way to get the conversation started on retailing products is to | place the product in the client's hands |
| make yourself available for public speaking anywhere that will put you in front of people in your community who are | potential clients |
| keeping track of where your money goes is one step toward making sure that you | always have enough |
| which of the following strategies does not represent a marketing technique that will help you expand your client base | rush through services so that you can see more clients each day |
Created by:
cmcclure000