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MIS MIX 1
| Question | Answer |
|---|---|
| Verizon's implementation of a web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of: | Improved Decision Making |
| The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: | Culture |
| ________ consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. | Software |
| Data management technology consists of: | The software governing the organization of data on physical storage media. |
| Converting raw data into a more meaningful form is called: | Processing |
| All of the following can be considered managerial responsibilities except: | Designing new information system |
| Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals. | Senior Managers |
| Journalist Thomas Friedman's description of the world as "flat" refers to: | The flattening of economic and cultural advantages of developed countries |
| Which of the following is a global network that uses universal standards to connect millions of different networks around the world? | The internet |
| As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system? | The specification of procedures for identifying packages with sender and recipient information. |
| Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? | Management Information Systems |
| The three activities in an information system that produce the information organizations use to control operations are: | Input, Processing, and output |
| You are a new manager at a plumbing supply manufacturer where there are an unusually high number of returns for a new aerator used in the production of high-end faucets. In examining the problem you determine that the primary cause is the improperly desig | People |
| The six important business objectives of information system investment include all of the following except: | Employee Morale |
| Consider an information system in a moving company that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times would be con | Organizational |
| The six important business objectives of information system investment include | Operational excellence; new products, services, and business models; customer and supplier intimacy; improved decision making; competitive advantage; and survival. |
| A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? | Survival |
| All of the following are examples of environmental actors in an information system except: | Feedback |
| Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed? | Identifying the problem, design alternative solutions, choose the best solution, and then implement the solution |
| In 2015, what percent of Internet users will access the web through mobile devices? | More than 60% |
| Which are the three major dimensions of business problem solving? | Organization dimensions, people dimensions, and technology dimensions. |
| What is the estimated growth rate for information systems managers' jobs through 2020? | 15% |
| Inadequate database capacity is an example of the ________ dimension of business problems. | Technology |
| Poor business processes are an example of the ________ dimension of business problems. | Organizational |
| The average number of baseball tickets sold at a particular price is an example of: | Meaningful Information |
| ________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format. | The World Wide Web |
| Telepresence is an example of which of the following? | Virtual Meeting |
| Which of the following would not be considered part of the implementation phase of problem solving? | Evaluating a selection of software packages for implementing a new business process. |
| Output: | transfers processed information to the people who will use it or to the activities for which it will be used. |
| The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as: | Big Data |
| Perhaps the most frequent error in problem solving is: | Rushing to judgement about the nature of a problem |
| Converting raw data into a more meaningful form is called: | Processing |
| Walmart exemplifies the power of information systems coupled with excellent business practices and supportive management to achieve which of the following? | Operational Efficiency |
| Legal compliance is an example of the ________ dimension of business problems. | People |
| Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the: | Organization Dimension |
| Which business objective were competitors seeking when they rushed to provide ATMs as well after Citibank introduced the first ATMs in New York? | Survival |
| To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business ob | Customer intimacy |
| Computer Software | Detailed, preprogrammed instructions that control and coordinate the work of computer hardware components in an information system. |
| Information System | Interrelated components working together to collect, process, store, and disseminate information to support decision making, coordination, control, analysis, and visualization in an organization. |
| Networking and Telecommunications Technology | Physical devices and software that link various pieces of hardware and transfer data from on physical location to another. |
| Information | Data that have been shaped into a form that is meaningful and useful to human beings. |
| computer Literacy | Knowledge about information technology, focusing on understanding of how computer-based technologies work. |
| World Wide Web | A system with universally accepted standards for storing, retrieving, formatting, and display information in a networked environment. |
| Data Management Technology | Software governing the organization of data on physical storage media. |
| Extranets | Private intranets that are accessible to authorized outsiders. |
| Critical Thinking | Sustained suspension of judgement with an awareness of multiple perspectives and alternatives. |
| Processing | The conversion, manipulation, and analysis of raw input into a form that is more meaningful to humans. |
| Management Information Systems (MIS) | Specific category of information system providing reports on organization performance to help middle management monitor and control the business. |
| Computer Hardware | Physical equipment used for input, processing, and output activities in an information system. |
| Output | The distribution of processed information to the people who will use it or to the activities for which it will be used. |
| Network | The linking of two or more computers to share data or resources such as a printer. |
| Business Model | An abstraction of what an enterprise is and how the enterprise delivers a product or service, showing how the enterprise creates wealth. |
| Culture | Fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of an organization. |
| Change Management | Giving proper consideration to the impact of organizational change associated with a new system or alteration of an existing system. |
| Information Technology (IT) | All the hardware and software technologies that a firm needs to use to achieve its business objectives. |
| Feedback | Output that is returned to the appropriate members of the organization to help them evaluate or correct input. |
| Business Processes | refers to the set of logically related tasks and behaviors that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinated |
| digital firm | one in which nearly all of the organization's significant business relationships with customers, suppliers, and employees are digitally enabled and mediated. |
| core business processes | accomplished through digital networks spanning the entire organization or linking multiple organizations |
| business model | describes how a company produces, delivers, and sells a product or service to create wealth |
| Information Technology | consists of all the hardware and software that a firm needs to use in order to achieve its business objectives |
| information system | defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization |
| information | data that have been shaped into a form that is meaningful and useful to human beings |
| data | streams of raw facts representing events occurring in organizations or the physical environment before they have been organized and arranged into a form that people can understand and use |
| input | captures or collects raw data from within the organization or from its external environment |
| processing | converts this raw input into a meaningful form |
| output | transfers the processed information to the people who will use it or to the activities for which it will be used |
| feedback | output that is returned to appropriate members of the organization to help them evaluate or correct the input stage |
| information systems literacy | the broader understanding of information systems, which encompasses an understanding of the management and organizational dimensions of systems as well as the technical dimensions of systems |
| computer literacy | focuses primarily on knowledge of information technology |
| management information system | deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm |
| senior management | makes long-range strategic decisions about products and services as well as ensures financial performance of the firm |
| middle management | carries out the programs and plans of senior management |
| operational management | responsible for monitoring the daily activities of the business |
| knowledge workers | engineers, scientists, or architects, design products or services and create new knowledge for the firm |
| data workers | secretaries or clerks, assist with scheduling and communications at all levels of the firm |
| production or service workers | actually produce the product and deliver the service |
| business functions | specialized tasks performed by business organizations, consist of sales and marketing, manufacturing and production, finance and accounting, and human resources |
| business processes | which are logically related tasks and behaviors for accomplishing work |
| computer software | consists of the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information systems |
| data management technology | consists of the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information |
| networking and telecommunications technology | consists of both physical devices and software, links the various pieces of hardware and transfers data from one physical location to another |
| network | links two or more computers to share data or resources such as a printer |
| internet | the world's largest and most widely used network |
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