Question 1

Describe Factors and strategies to consider for therapeutic communication with patients.

Accepted Answer

Verbal and nonverbal communication techniques that encourage patients to express their feelings and to achieve a positive relationship.

Question 2

Discuss the techniques of effective verbal communication

Accepted Answer

1. Make and keep eye contact with your patient at all times.
2. Provide your name and use the patient's proper name.
3. Tell the patient the truth. 4. Use language that the patient can understand.
5. Be careful what you say about the patient to others.

Question 3

Explain the Skills that should be used to communicate with family members, bystanders, people from other agencies, and hospital personnel

Accepted Answer

Use care and caution not to violate HIPPA when speaking with anyone other than the patient

Question 4

Understand the special considerations in communicating with older people, children, hearing-impaired patients, visually impaired patients, and non-English speaking patients.

Accepted Answer

- Identify yourself, Be aware of how you present yourself, Look directly at the patient, Speak slowly and distinctly ,Explain what you are going to do before you do it, Listen to the answer the patient gives you, Show the patient respect

Question 5

Describe the use of written communication and documentation

Accepted Answer

1. demonstrating that the care delivered was appropriate and within the scope and practice of the providers involved.
2. provides an opportunity to communicate the patient's story to others who may participate in the patient's care in the future.

Question 6

Identify the information required in a patient care report

Accepted Answer

Verbal and nonverbal communication techniques that encourage patients to express their feelings

Question 7

Explain the legal implications of the Patient care report

Accepted Answer

Patient reports can be called to court at any point in time they are always to be treated with the utmost care

Question 8

Understand how to document refusal of care, including the legal implications

Accepted Answer

1. Advice you gave as to the risks associated with refusal of care
2. Report clinical info, such as LOC, showing competency of PT refusing care
3. Note pertinent PT comments and any medical advice given by med control

Question 9

Discuss the state and/or local special reporting requirements such as for gunshot wounds, dog bites, and abuse.

Accepted Answer

Always report to local law enforcement

Question 10

Understand the basic principals of the various types of communications equipment used in EMS.

Accepted Answer

Base Station-Any radio hardware containing a transmitter and receiver that is located in a fixed place.

Question 11

Describe the use of radio communications, including methods of initiating and terminating a radio call

Accepted Answer

Provides an effective means of communications for EMS personnel Initiate with you unit number and conclude with over

Question 12

List the correct radio procedures in the following phases of a typical call initial receipt of call, en route to call, on scene, arrival at the hospital, (or point of transfer), and return to service.

Accepted Answer

1. Your unit identification and level of services.
2. The receiving hospital and your estimated time of arrival.
3. The patient's age and gender.
4. The patient's chief complaint or your perception of the problem.

Question 13

Give the proper sequence of information to communicate in radio delivery of a patient report.

Accepted Answer

Patient Report should follow a standard format: 1. Your unit identification and level of services.
2. The receiving hospital and your estimated time of arrival.
3. The patient's age and gender.
4. The patient's chief complaint .

Chapter 4 Obj.

Well-being objectives

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