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MEAS 109
CHAPTER 16
| Question | Answer |
|---|---|
| Time-specified scheduling | scheduling in which patients arrive at regular, specified intervals, assuring the practice a steady stream of patients throughout the day. |
| Being able to access an appointment schedule from multiple areas in the office is an advantage of | computerized scheduling |
| Minutes | report of what happened and what was discussed and decided at a meeting. |
| Itinerary | Detailed travel plan listing dates and times for specific transportation arrangements and events, the location of meetings and lodgings, and phone numbers. |
| What are the 3 components to consider while scheduling? | Available facilities. Physician's preference and habits. Patient needs. |
| what have been barriers to implementing an online scheduling option for some medical practices? | Security. Cost. |
| The scheduling system chosen usually depends on which of the following factors? | Type of practice. Physician preferences. |
| Some experts advise keeping old appointment books for at least | 3 years |
| When should a new patient complete the required "new patient forms"? | Prior to the appointment if received by mail. 15–30 minutes prior to the scheduled appointmen.t |
| How are return appointments for established patients usually made? | in the office |
| Appointments for new patients are most often arranged by the patient contacting the office via: | telephone |
| Which types of information are listed on a superbill? | Health insurance. Diagnoses. Services performed. |
| Entering the appointment in the scheduler first and then filling out the appointment card: | reduces the chance of error. |
| When is the best time to schedule patients who are chronically late? | Late afternoon |
| Besides the appointment book, where should it be noted if a patient cancels an appointment? | In the patient's medical record |
| Before calling to schedule an outpatient procedure, which types of information should the medical assistant have on hand? | Diagnosis. Patient's medical record. Name of the procedure. |
| Which of the following types of information must be given to the scheduler when scheduling a surgery? | Preferred days and time. Type of surgery. |
| actions should be taken when scheduling outpatient procedures? | |
| supply required for house call depending on | location and type of the visit |
| During time allotted in the schedule for a physician to return phone calls, the physician may answer e-mail inquiries from patients, which is called making? | "mouse" calls. |
| For a physician to communicate with a patient via "mouse" calls, the patient must: | sign the appropriate releases. |
| What does locum tenens refer to? | A substitute physician |
| What should be documented in a patient's chart after scheduling an outside appointment? | Date and time of the procedure. Instructions provided to the patient. |
| Which factors should be considered when choosing a meeting site? | Food services. Sufficient parking. Adequate size of room. |
| what types of information must be given to the scheduler when scheduling a surgery? | Preferred days and time. Type of surgery. |
| What should meeting minutes include? | What decisions were made. What was discussed. |
| Who should receive copies of the itinerary when a physician must travel? | Office personnel. Physician. |
| Which audiovisual equipment may need to be arranged when planning a meeting? | Projector. Microphone. Podium. |
| Itinerary | Detailed travel plan listing dates and times for specific transportation arrangements and events, the location of meetings and lodgings, and phone numbers |
| Minutes | Report of what happened and what was discussed and decided at a meeting. |
| Where should the tickler item for a patient's recall notice be stored? | Under the month when the patient should call the office |
| A well-managed ______ | appointment book is the key element of an efficient patient flow. |
| what is an advantage of open-hours scheduling? | It eliminates problems caused by broken appointments. |
| which scheduling systems works well in a large facility with several personnel to provide a large number of services? | Wave scheduling |
| What should be documented in a patient's chart after scheduling an outside appointment? | Date and time of the procedure, Instructions provided to the patient. |
| what are characteristics of a well-managed appointment book? | It is key to patient continuity of care. It presents the office in a positive, professional manner. |
| Why is it preferred to schedule appointments earlier in the day? | Open appointments later in the day allow space for unexpected appointments. |
| When a patient calls to reschedule an appointment, when is it appropriate to write "cancel" and cross out the original appointment? | Before entering the rescheduled appointment |
| A basic outline of the times the physician is and is not available to see patients is called a(n): | matrix |
Created by:
mwaciba