60. According to Denton (1996), what is the first step in implementing change?

Creating the proper atmosphere for change

61. To create a good atmosphere for change, it is important for an organization to create:

dissatisfaction with the current system

65. If an empowered employee makes a wrong decision, a manager should:

TRAIN THE EMPLOYEE Rather than punish, it is better for the organization to discuss with the employee what might have been a better decision and explain the reasons that the employee’s decision was improper

66. In the _____ stage of team development, members begin to acknowledge the reality of the team.

Norming stage (acknowledge the reality of the team by accepting the team leader and working directly with other team members to solve difficulties)

70. Which of the following is NOT a common reason for why teams fail?

U T Ex E S D (UTD!) Those that ARE reasons: The team is not a team, excessive meeting requirements, lack of empowerment, lack of skill, distrust of the team process, unclear objectives

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PsycWorkplcExam1Ch13

Question	Answer
58. When organizations undergo change, the first stage employees go through is called:	Denial
59. When organizations undergo change, the final stage employees go through is called:	Internalization
60. According to Denton (1996), what is the first step in implementing change?	Creating the proper atmosphere for change
61. To create a good atmosphere for change, it is important for an organization to create:	dissatisfaction with the current system
63. After organizational change has occurred, what is the first step in assessing the new culture?	Needs assessment
64. In general, empowering employees ______ job satisfaction and _______ stress.	Increases, increases
65. If an empowered employee makes a wrong decision, a manager should:	TRAIN THE EMPLOYEE Rather than punish, it is better for the organization to discuss with the employee what might have been a better decision and explain the reasons that the employee’s decision was improper
66. In the _____ stage of team development, members begin to acknowledge the reality of the team.	Norming stage (acknowledge the reality of the team by accepting the team leader and working directly with other team members to solve difficulties)
67. In the _____ stage of team development, team members get to know each other and decide what roles each member will play.	Forming stage
68. When team members make innovate suggestions and participate at high levels, the team is probably in the ____ stage of team development.	Performing stage
69. During the ____ stage of team development, team members often become frustrated with their roles.	Storming stage
70. Which of the following is NOT a common reason for why teams fail?	U T Ex E S D (UTD!) Those that ARE reasons: The team is not a team, excessive meeting requirements, lack of empowerment, lack of skill, distrust of the team process, unclear objectives

Created by: cjjuergens

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