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MEAS109
chap 10
| Question | Answer |
|---|---|
| what is the different between invoice and statement? | Invoice - lists product or service for billing statement Statement - summary of total amounts owed. |
| A business size envelope is also referred to as? | No.10 envelope. |
| what is the different between editing and proofreading | Editing – checking for accuracy of facts, logical flow, conciseness, clarity, and tone. Proofreading – checking for grammar, spelling, formatting errors. |
| what do you check when proofreading?? | you check for the following three type of errors: Formatting errors – check letter style Data errors – always check twice – number errors. Mechanical errors – errors in spelling, punctuation, and word division rules |
| Which part of a business letter is used to bring the subject of the letter to the reader's attention? | Subject line |
| Where is the body of a letter found? | Two lines below the salutation or subject line |
| Where is the identification line in a business letter? | Flush left, 2 lines below the signature block |
| what is included in the notation section of a business letter? | Number of enclosures Names of other people who will be receiving copies of the letter. |
| In which letter style do the dateline, complimentary closing, and signature block begin at the center of the page? | Modified block. |
| In simplified letter style, which part of the letter is omitted? | Salutation |
| Which law protects portable electronic media transmissions? | HIPAA |
| Before beginning e-mail communication with a patient, be sure to have a? | a signed written consent |
| What should be done after you proofread a document? | Have a coworker proofread your work. |
| what are the steps of processing incoming mail? | 1) Sorting and opening 2) Recording 3) Annotating 4) Distributing |
| How many lines should be left above the signature block to allow for the signature? | 3 to four lines. |
| what are the things that may be included in notation? | the number of enclosures that are included with the letter and the names of other people who will receive copies of the letter. |
| In which type of letter style are all lines typed flush with the left margin? | Full-block letter style |
| In general writing, use numerals when the number is? | 11 or greater |
| Which mail delivery service requires the postal carrier to obtain a signature when the item is delivered? | Certified mail |
| Which type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item? | Registered mail |
| what is the first step in processing incoming mails? | sorting. |
| Underlining key points and writing reminders or suggested actions in the margin when reading incoming mail is called? | Annotating |
| Why is written consent required before using e-mail or text to communicate with a patient? | E-mail is not a secure form of communication. |
| what is the difference between open and mixed style? | Open- means we are not using additional punctuation. Mixed- means we are using additional punctuation. |
| what is considered a mechanical error? | errors in spelling, punctuation, and word division rules. |
| what are formatting errors?? | Indenting, line length, or line spacing (depending on the letter styles) |
| which style is generally considered too informal for a medical office? | Simplified letter style |
| what is the characteristic of mixed punctuation? | A colon after Attention in the attention line. A colon after the salutation. A comma after the complimentary closing. A colon or period after the enclosure notation. A colon after the copy notation. |
| Which envelopes are used for mailing invoices and statements? | No. 6 to No. 10 |
| what does a Written office documents serves as? | legal records |
Created by:
mwaciba