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Window clerk usps 23
Window clerk test for usps 2023
| Question | Answer |
|---|---|
| What shape does a letter have to be ? | Rectangular |
| How many times do mail pieces have to be published a year to be considered periodicals? | 4 |
| We are responsible for all mail placed in our? | Custody |
| The primary law enforcement for the usps | Postal inspectors |
| How long is a change of address valid for | 18 months |
| Three security features of a domestic money order | Security threads, watermark, dollar amount |
| A customer wants to mail fewer than 5000 flat size mail pieces to everyone in a specific area the ssa may offer the service | EDDM |
| Max Length and Girth combined for Priority Mail | 108 inches |
| Who’s face is on the water mark of the domestic money order | Benjamin Franklin |
| Minimum dimensions of a first class letter | 3 1/2, 5,.007 |
| Maximum dimensions of a first class letter | 6 1/8, 11 1/2, .25 |
| Insurance for Priorty Mail Express International | $100 documents, $200 merchandise |
| Insurance for Priority Mail | $100 |
| Delivery standard for USPS retail ground | 2-5 days |
| Delivery standard for Priority Mail Express | 1-2 days |
| Delivery standard for Priority Mail | 1-3 days |
| Delivery standard for First class mail/ package service | 2-5 days |
| Maunual office end of the day report | E-1412 |
| RSS end of the day report | 1412 |
| Maximum amount for Dinero Seguro (Sure Money) per day | $1500 |
| Maximum amount of gift card purchase per day | $500 |
| Is there a limit to cash back ? Per day | No |
| How many bait money orders is a SSA assigned ? And where do you keep them ? | 3 & under the largest bills in the drawer |
| Two types of RSS offices | Full window service & Single drawer Accountability |
| Amount of cash credit a SSA gets assigned | $100.99 |
| Maximum value of a GXG | $2499 |
| What is the hub for all postal policies,procedures , handbooks, manuals & publications | Policy Net |
| How many months can a customer rent a P.O Box? | 3,6,12 |
| What must every customer provide on each mailed item ? | An address |
| What is declared HAZMAT | Declared by the mailer , properly packaged and labeled |
| What type of fee does the customer have to pay with form 6401? Money order inquiry ? | Non refundable fee |
| Mail pieces measuring over 108'' but not more than 130" in combined Length and girth gets what price applied? | Oversized Price |
| ORM-D parcels get sent how | USPS retail ground |
| Rolls and tubes measuring over 26 inches | Non machinable |
| Rolls and tubes measuring up to 26 inches | Irregular |
| Time frame for hold mail | 3-30 days |
| 4 exceptions for the PACT ACT | -business/ regulatory purposes -certain individuals -consumer testing/ public health -Alaska/ Hawaii |
| Temporary forwarding is how long | 6 months (can renew for additional 6 months) |
| How often do customers get Premium Forwarding Service Residential? | Weekly , by Priority Mail |
| How long can a customer receive PFS? | 2 weeks - 12 months |
| What is Label DDD1? | 10 oz rule |
| Special Handling is used for ? | Live poultry and Honey Bees |
| What type of pricing may be charged for PM items measuring over one cubic foot ? | Dimensional weight pricing |
| Your team mates. You support each other by ensuring correct processes are followed | SSA |
| This person triages the Lobby and uses the MPOS device | Lobby Assistant |
| Form 3533 is used for withdrawal of who’s accounts ? | Customers |
| A refund of $35 or less is given to the customer how? | Cash |
| A refund of over $35 up to $1000 is given to the customer how? | No fee money order |
| 5 categories of International Mail | GXG, PMEI, PMI, FCPI, FCMI |
| 5 processing categories | Letters, flats , machinable parcels , non machinable parcels, irregular parcels |
| 8 Mailing services | FCM, periodicals, marketing mail, media mail, library mail, bound printed matter, free matter for the blind & extra services. |
| Max weight of a first class flat internationally | 15.994 |
| Max weight of FCM | 13 oz |
| Max weight of FCPI | 4 pounds |
| Max value of FCPI | $400 |
| 3 postage payment methods | Stamps , permit imprint , postage meters |
| Firearms , intoxicating liquors and knives | Restricted matter |
| Failure to comply with BSA laws fine | $50,000 |
| HAZMAT fine per day per incident | $100,000 |
| Maximum amount domestic money order | $1000 |
| Maximum amount international money order | $700 |
| Purpose of running a 1412 | Receipt controls |
| Purpose of RCE shop | Diagnostic tool used to correct customer conditions |
| Actively Attending | S.O.L.E.R |
| Active listening | Clarifying |
| A letter gets a non machinable surcharge when it is | Poly bagged or poly wrapped |
| You can find lost or stolen money orders where | Postal bulletin |
| Official update to postal polices and procedures | Postal bulletin |
| 3 types of return receipts | 3811,3811-A, Electronic Return Receipt |
| Max amount of insurance in the post office | $5000 |
| Max amount insurance registered mail | $50,000 |
| Proper design and construction of a mail piece which conforms to minimum and maximum standards ensures | Mailability |
| What are the zip code matrixes | Zone charts |
| An organized workstation creates a more _________ workplace | Efficient |
| Flats have to pass what test to be considered a flat | Flexibility |
| JCB & CUP cards are what kind of cards | Credit |
| What is the first thing a SSA much check when accepting a credit card ? | Signature on the back of the card |
| If a customer is cashing $10,000 or more in money orders which form must they fill out | 8105-A |
| Business leaders and community anchors | Postmasters and Managers |
| A customer paying by check must write the check out to whom? | Postmaster or USPS |
| A unit where each SSA is accountable for any assigned stamp stock? | Individual accountability |
| Money orders , cash , and stamps assigned to a SSA | Stamp credit |
| Types of tape a customer can use | 2 inch wide , clear, brown packaging tape , or paper tape |
| Advanced deposits must be remitted before | Excessive cash builds up in SSA TILL |
| Three major sections of a PS Form 1412 | Receipts , disbursements, stamp accountability |
| Max weight of medium and large flat rate boxes internationally | 20 pounds |
| Media mail cannot contain what | Advertising |
| Max weight of USPS retail ground | 70 pounds |
| Two types of accountability in the postal service | Individual and segmented |
| Max amount of a COD | $1000 |
| Form number for domestic insurance claims | PS FORM 1000 |
| Ways to pay for a money order | Cash, debit, travelers check |
| Ways to pay for a gift card | Cash & debit |
| Nonmachinable letters are processed? | Manually |
| Machinable parcel cannot weigh more than? | 25 pounds |
| Max weight of a non machinable parcel ? | 70 pounds |
| Contains supplemental information within postal manuals | Handbooks |
| Electronic version of postal forms | Forms page |
| Private retailers with a packaging and shipping operation | Approved shippers |
| The POS survey provides feedback in ______ time | Real |
| Mobile app for iPhone users that allows them to do all the same things as USPS.com | Mobile app |
| Available 24/7 and does 80% of a SSA’s transactions | SSK |
| Delivery standard of PMEI | 3-6 days |
| Delivery standard for GXG | 1-3 days |
| Two forms associated with GXG? | Air waybill & shipping/commercial invoice |
| Every package mailed internationally needs what | Customs form |
| Delivery standard for PMI? | 6-10 days |
| Max dementions for a first class flat | 12,15,.75 |
| How many burial flags per veteran ? | 1 |
| How many times a year are Duck stamps issued ? | 1 |
| How do we help with selective service | Provide forms in lobby |
| What are the 4 premier products | -PME -PM -PO Boxes -Insured Mail |
| 6 shipping services | -PME -PM -FCPS -Usps retail ground -international mail -Parcel return service |
| Where do you put anonymous mail | AMU |
| Facilities are located within existing communities such as town halls , businesses centers, etc. | Village PO |
| Operated under contract with the postal service to provide postal products and services | CPU |
| 3 digit codes assigned to financial transactions | AIC |
| Supports recovery of customer discrepancies in an automated fashion | APV |
| Retailers that have stamps for resale | Stamps to Go |
| Max amount of cash back when paying with a debit card | $50 |
| Customers in city delivery areas purchase postal products by ordering through self addressed postage paid envelopes or by phone | Stamps by mail / phone |
| First thing to do when closing out | Collect and gather all the units finances |
| Units daily deposit can’t be less than | $100 |
| If a SSA is unsure of something that is safe to mail they can use the | PUB 52 |
| Hazardous items shipped in USA are called | HAZMAT |
| Hazardous items shipped internationally are called | Dangerous Goods |
| Max weight of a first class letter | 3.5 oz |
| Tracking is included with all | Parcels |
| $500 with of insurance and up requires what | A signature |
| Three classifications of anonymous mail | -only stamps as postage -over 10 oz or 1/2 in thick -not accepted at the window |
| How can you reclassify anonymous mail as identifiable? | Customer must bring it to the widow and answer the HAZMAT QUESTION |
| What is the i in A+GIST stand for | Inquire |
| When is the right time to fill out an 8105-B? | When the customer leaves the window |
| If a customer is paying by check who should the check be made payable to? | Postmaster or USPS |
| Maintains a comprehensive working knowledge of all regulations and ruling policies | LSSA |
| Contains information governing domestic mail | DMM |
| Contains information governing international mail | IMM |
| Weekly publication steamed from headquarters to retail | Retail digest |
| Responsible for ensuring the employees are properly trained | Supervisor |
| In order to use package intercept service the package must have a | Tracking barcode |
| Dead animals , live animals , fruits , vegetables, meats and meat products, & plants | Perishables |
| Customers that need more pickup times than a firm holdout and or have more mail each day than the larger P.O. Box in your office can hold | Caller service |
| Transients and people waiting to get a P.O. Box. Can get what free service? | General delivery |
| Customers who have 50 letters or more on the first delivery trip can get what free service? | Firm holdout |
| What happens if the customer doesn’t pick up their mail for 10 consecutive days with a firm holdout. | Postmaster can cancel the service |
| Free digital daily preview of mail pieces ? | Informed delivery |
| Cigars are | Mailable |
| Do gift cards expire. | No |
| Do money orders expire | No |
| Resource were mail processing categories can be found | DMM |
| The USPS is the only delivery service that reaches | Every address in the nation |
| Successful sales transactions occur when the SSA | Makes an informed mutual decision with the customer |
| How an SSA conducts themselves on the job effects the | Postal brand |
| One of the first things a customer notices about an SSA is | Personal appearance |
| What is the G in A+GIST | Greet |
| What is the I in A+GIST in reference to ? | The HAZMAT QUESTION |
| Bird stamps are essential for | Hunting |
| 3 Ps of Perception | Personal, professional, postal |
| Insurance for PMI? | $100 documents,$200 merchandise |
| What would a postal inspector need to go through your mail? | Federal search warrant |
| Performs many of the same duties if an SSA but also supports the back office | SSDA |
| What is the customs form number | 2976-R |
| Supports subjects that cannot be fully addressed in manuals or handbooks but appear in formats like books and brochures | Publications |
| This credit is established by using form 3369 | Stamp |
| This form replenishes stamp credit | Ps form 17 |
| Form of payment using a chip | EMV |
| This is a federal regulation designed to prevent financial crimes like money laundering | BSA |
| What can you offer customers for their mailing and shipping needs ? | Solutions |
| Mail transmitted among the United States | Domestic |
| The minimum dimensions of a post card are the same as the minimum of a | Letter |
| What offers customer more pick up times | Caller service |
| On what day is notice 32 placed in the boxes of P.O. Box customers | 1st day of the month |
| What day is the reminder letter from Webats placed in P.O. Boxes? | 20th day of the month |
| Signature confirmation is mostly used for | Parcels |
| ORMD Parcels get sent how? | USPS Retail Ground |
| What class of mail is the Oversized Price applied to? | USPS Retail Ground |
| What is messages transmitted from headquarters to the retail unit and is updated weekly ? | Retail Digest |
| What outlines polices, regulations, and mailing standards for international mail? | IMM |
| What is specifically designed to assist a Sales and Services Associate in performing their job? | Directives |
| The resource where mail processing categories can be found | DMM |
| The missing, lost or stolen money orders can be found where? | Postal bulletin |
| The manual with postage prices and classes of mail transmitted among the US, US territories, APOs, DPOs, FPOs and the United Nations is the: | DMM |
| Demensional weight pricing gets applied to to PME, PM, USPS Retail Ground, First Class Package Service parcels measuring over | One Cubic Foot |
| These are Retailers that have stamps for resale | Stamps to Go |
| The first thing you check when a customer is paying with a credit card | A signature |
| These provide official Postal Service policies and procedures for all aspects of postal operations. | Manuals |
| What supports subjects that cannot be fully addressed in manuals or handbooks | Publications |
| Firearms, intoxicating liquors, and cigarettes are categorized as: | Restricted matter |
| What is the most secured service the postal service offers | Registered Mail |
| What are non denominational first class mail postage and can be used to mail first class mail no matter the postal rate | Forever Stamps |
| What is the study of stamps | Philately |
| Which service is NOT an extra service? Certified mail Duck Stamps Registered Mail Restricted Delivery | Duck Stamps |
| Parcels that weigh less than 6 oz are categorized as : | Irregular Parcels |
Created by:
Bcham94