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CSA Exam Flashcards
| Question | Answer |
|---|---|
| What are the different interfaces for accessing a ServiceNow Instance? | -Now Platform User Interface -Service Portal -ServiceNow Mobile Classic -ServiceNow Agent |
| What are the three components of the Now Platform User Interface? | -Banner Frame -Application Navigator -Content Frame |
| What are the three different types of context menus in a list view? | -List -Column -Record |
| What defines which fields appear in a list and the order of said fields? | View |
| Which field type displays as a check box on the form? | True/False |
| Which field type displays information from another table? | Reference |
| Which tool can be used to change the layout of the form view for all users? | Form Designer |
| What are the three main components of the Form Designer? | -Page Header -Field Navigator -Form Layout |
| What allows fields to be populated automatically when applied? | Template |
| Which UI action saves information for a new record and leaves the form? | Submit |
| What is a collection of users who share a common purpose? | group |
| Where can you locate product documentation? | docs.servicenow.com |
| What is a collection of permissions used to grant access to different parts of the platform? | Role |
| What is a common way of testing functionality for different roles? | impersonate user |
| A row represents what in the ServiceNow database | record |
| What are the three components of a filter condition? | -Field -Operator -Value |
| Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual? | My Groups Work |
| What is the difference between Work notes and Additional Comments | Work notes are visible to only those who can view the task. Additional comments are visible to the customer (requestor) |
| Which tab contains the activity stream for a task? | Notes |
| Which tool enables users to collaborate on a task real-time and links conversations to records? | Connect Chat |
| What can trigger a notification? | - Record inserted or updated - Event is fired - A script |
| What is used to get information from tables through referenced fields? | Dot-Walking |
| Which three tabs are used to configure an email notification? | - When to send - Who will receive - What it will contain |
| How is dot-walking used when configure a notification? | -Identify the recipient (e.g. Users/Groups in fields) -Populate data in the notification (e.g. ${number} or ${URI_REF}) |
| Which module opens the Report Designer Interface? | Reports > View/Run |
| Name three ways of sharing a report with other people in the organization. | - Scheduled email - Export to PDF - Publish |
| What are the four tabs used to guide the user through creating a new report in the report designer? | - Data - Type - Configure - Style |
| What should you consider when exporting a report to PDF and share the exported file? | -Information may be obsolete -Access control is not enforced on exported data |
| Which modules can you use to create a new table? | -Tables -Tables and Columns |
| What is created by default when you create a new table? | -Application Menu with the same name as the table Label -Module with the plural of the table Label |
| What is specified in an access control list rule? | -Object and Operation being secured -Permissions required to access the object |
| What types of permissions can be configured in an access control rule? | -Roles -Conditions -Script that set the answer variable to true or false |
| In what order are access controls evaluated? | Table-level: most specifics to most general then field-level: most specific to most general |
| Which object grants access to all table records? | <table>.None |
| Which elevated role is required to modify access control rules? | security_admin |
| Which module is used as the first step for importing data? | Load Data |
| What are the steps for importing data using an import set? | - Load the data - Create a transform map - Transform the data - Clean up the import table |
| Which option allows you to update existing target table records when importing data from an import set? | Coalesce |
| Which tool is used to determine relationships between fields in an import set and an existing table? | Transform Map |
| What is defined as a series of tables containing assets and business services controlled by a company? | Configuration Management Database (CMBD) |
| What is a CI? | -Configuration Item -Can be tangible (hardware, software, servers, etc.) or intangible (business services, email, etc.) |
| Which ServiceNow product can be used to populate the CMBD? | Discovery |
| What are the three key tables in the CMBD? | -cmdb -cmdb_ci -cmdb_rel_ci |
| What is the module (navigation path) used to import word documents as articles? | Knowledge > Articles > Import Articles |
| What access does a user need to be able to import articles to a knowledge base? | Can contribute |
| Which module (navigation path) is used to view knowledge content by category? | Self Service > Knowledge |
| Which role can manage multiple knowledge bases? | knowledge_admin |
| What tool controls the publishing and retiring process for knowledge articles? | Workflows |
| What is used to determine user access to knowledge bases or a knowledge article? | User Criteria |
| What is created when an order is placed for a catalog item? | -REQ# (Request) -RITM# (Requested Item) -SCTASK# (Service Catalog Task) |
| Which module is used to add, updated, or remove catalog items? | Maintain Items |
| What is attached to a catalog item and determines the fulfillment process? | Workflow |
| What represents questions asked when ordering a catalog item? | Variables |
| What represents multiple related items grouped as one request? | Order Guide |
| What appears as a simplified form to create a record in a table? | Record Producer |
| What is the name of the interface for building process automation capabilities? | Flow Designer |
| Which module (path navigation) is used to create or edit flow designer flows? | Flow Designer > Designer |
| In serviceNow exams what does module refer to? | Path Navigation |
| Where is the data from an action stored so it can be used in subsequent actions in the flow? | Data Pill |
| When attaching a flow to a service catalog item, which plugin needs to be activated? | Flow Designer support for the Service Catalog |
| What are the components of a Flow Designer flow? | -Trigger -One or more Actions |
| What is the language used for scripting in ServiceNow? | JavaScript |
| Which type of scripts run on the browser? | Client-side scripts: UI Policies and Client Scripts |
| Which script runs when a record is displayed, inserted, updated, deleted, or when a tabled is queried? | Business Rule |
| Does a business rule run on the client side or the server side? | Server |
| What attributes of a field can a UI Policy Action change on a form? | -Mandatory -Visible/Hidden -Read Only |
| What provides additional functionality within an instance? | Plugins |
| What is used frequently to move customizations from one instance to another? | Update Sets |
| Which types of records are not captured in an update set? | Data Records |
| Is a homepage captured in an update set? | Homepages are not automatically included, but can be manually added |
| What are the steps for applying an update set to an instance? | -Retrieve -Preview -Commit |
| Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting? | IntegrationHub |
| Which ServiceNow tool is used by developers to create custom applications? | Studio |
| A non-administrator user who is assigned one or more permissions to develop applications is called: | Delegated Developer |
| Which site offers help and training to ServiceNow developers? | developer.servicenow.com |
| What protects applications by indemnifying and restricting access to available files and data? | Application Scoping |
| How can a user display the current application scope in the banner frame? | -System Settings (gear icon) -Developer tab -Show application picker in header |
| What are the 4ps of ITSM | - People _ Process - Products (services) - Partners (External) |
| What is a Configuration Item? | the fundamental structural unit of the CMDB |
| What are the defining characteristics of an incident? | - Have an immediate impact on users or business processes - Must be resolved ASAP so that the normal business activity can continue to work |
| What are the defining characteristics of problems? | - Are the causes of incidents - Require investigation and analysis to identify the causes, develop workarounds, and recommend longer term resolution |
| What are the 4 types of changes in change mangagement? | - Standard - Normal - Emergency - Roles/Personas |
| What role is required is used to modify roles and is only used in high security settings? | Security_Admin |
| A regular admin elevate a role (T/F) | False |
| What role must you have with what permissions to assign an admin role? | An admin with security management privledges |
| What is an instance? | A copy of a ServiceNow environment that is specific to a customer |
| What are key concepts of application setup and the order they must be in? | - Obtain Application Information - Activate Applications and Components - Set up access - verify access |
| What is a user table called within the system? (WILL BE ON EXAM)? | sys_user |
| What is a group represented as within the ServiceNow environment? | sys_user_group |
| What is a rolerepresented as within the ServiceNow environment? | sys_user_role |
| What two tools do you use to configure forms? | - Form design - Form layout |
| What are the three main components to form design? | - Fields tab - Filter - Formatters |
| You cannot create a third column in a form view (T/F) | True |
| What is a formatter? | An element used to display information that is not a field in the record |
| What is the purpose of CAB meetings? | To review and authorize change requests and review recently implemented changes |
| What items are included in the service catalog? | - Hardware - Software - Services |
| What are the flow stages? | - Waiting for approval (In progress) - Approved - Pending (has not started) - Fulfillment (In progress) - Deployment/Delivery - Completed |
| What is the module (navigation path) to get to item management for service catalog items? | Service Catalog > Catalog Definitions > Maintain Catalogs |
| What are the three types of flow triggers in flow designer? | - Record-based - Date-Based - Application-based |
| What is the moduel (path navigation) to flow designer applications? | All > Process Automation > Flow Designer |
| When creating notifications, what three things should be conisdered? | - Choose when to send - Choose who will receive - What will it contain |
| What are the 4 change request stages? | - Creation and Scope - Approval - Implementation - Closure |
| What is the system dictionary? | The part of the servicenow environment that contains the definition for each and every table and field in the database |
| What is the module that allows for you to alter the system dictionary? | All > System Definition > Dictionary |
| What are the three key attributes of a field? | - Field label - Field name - Field data |
| What are the four tables in the task table heiarchy? | - Core table - Base table - Parent Table - Custom Tables |
| What is a core table? | A table that comes as a part of the base servicenow system |
| What is a base table? | A table not extended from any other table (no parent table of its own) |
| What is a parent table? | A table with children tables (Ie. child classes of incidents, problems, change requests) |
| What is the module that allows for navigation of the schema map? | All > System Definition |
| What is CRUD? | The actions one can perform on a table |
| What does CRUD stand for? | - Create - Read - Update - Delete |
| What are the three levels of security required before one can perform CRUD Operations on a table? | - User Authentication/Login - Application and Modules Access - Database Access |
| What is access control? | A security rule defined to restrict the permissions of a user from viewing and interacting with data |
| What is the only role that can maintain the access control list (ACL)? | security_admin |
| What does each access control rule specify? | - A valid operation - The object being secured (ie. table, table fields) - Permissions are required to access the object(roles, conditional expressions, scripts) |
| What role allows for someone to manage import datasets? | import_admin |
| What is a transform map? | a set of field maps that define the relationships between fields in an import set |
| What is coalescing? | A field set to be the unique key during data imports |
| What are the three forms of coalescence? | - Single-field - Multiple-field - Conditional |
| What is a configuration item (CI)? | tangible or intangible devices or application in the CMDB such as firewalls, computers, email services, and services |
| What are the two modules to get to the CMDB workspace? | - All > CMDB Workspace > CMDB Workspace - Workspaces > CMDB Workspace |
| What are ServiceNow Relationship rules? | Sperate tables used to define relationships between specific base classes and dependent classes |
| What are the 4 supported JavaScript scripts in ServiceNow? | - onCellEdit() - onChange() - onLoad() - onSubmit() |
| What is a business rule? | a type of script that is configured to run when a record is displayed, inserted, updated, deleted, or when a table is queried |
| Schedules are automatically configured in an Update Set (T/F) | False |
| Data and Database changes are not automatically included in Update Sets (T?F) | True |
Created by:
nrkanter11