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Human Relations Ch3

Ch. 3 Effective Human Relations

TermDefinition
Unconscious Bias Unwittingly /unknowing favor certain types of people based on upbringing, experience and values
Mirroring Describe a situation when one person intentionally matches the communication style of the person he or she is meeting with
Communication Style The patterns of behavior that others can observe
Communication-Style Bias Is a state of mind that exists at the unconscious level.
Personality A unique pattern of enduring thoughts, feelings and actions that characterize a person.
Dominance The tendency to display a take-charge attitude
Dominance Continuum Every person falls somewhere on a continuum ranging from low dominance to high dominance
Sociability Continuum Characterizes the extent to which a person is friendly and expresses feelings freely
Sociability The tendency to seek and enjoy social relationships
Communication Style Model A model that helps you identify your most preferred style
Emotive Style A style of communication that combines high sociability and high dominance
Directive Style A communication style that combines high dominance and low sociability
Reflective Style A type of communication style that features a combination of low dominance and low sociability .
Supportive Style A type of communication style that features a combination of low dominance and high sociability .
Intensity Zones An indicator of communication style, such as a person who is either moderately or strongly dominant
Excess Zone Characterized by a high degree of intensity and rigidity. It can also be labeled as "danger zone".
Versatility Acting in ways that earn other people's approval of our behavior
Style Flexing The deliberate attempt to change or alter your style to meet the needs of another person
Created by: Jalessi
 

 



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