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CIT U07 FL

UNIT 7 Customer Service / Customer Complaints

EnglishSpanish
Thank you for calling World of Computers. Gracias por llamar a World of Computers.
Please hold the line. I’ll put you through. Por favor, manténgase en la línea (no cuelgue). Le paso.
May I ask what the problem is, please? ¿Puedo preguntar cuál es el problema, por favor?
I’m sorry about that. Lamento eso.
They’ll be with you shortly. Estarán contigo en breve.
I’m sorry to hear that. Siento escuchar eso.
Can you describe the problem, please? ¿Puedes describir el problema, por favor?
Let me take your name and number. Déjame tomar tu nombre y número.
Can you give me more details, please? ¿Puedes darme más detalles, por favor?
Will you correct the mistake right away? ¿Corregirás el error de inmediato?
I apologise for the inconvenience. Pido disculpas por las molestias.
I want a refund! ¡Quiero un reembolso!
Our order still hasn’t arrived! ¡Nuestro pedido todavía no ha llegado!
Created by: ACV
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