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Finals
| Question | Answer |
|---|---|
| A person who is in town on vacation goes to a medical provider with symptoms of food poisoning. The type of account to set up for this patient is a(n) __________. | single-entry account |
| Which of the following is a diplomatic way to ask a patient for payment? | "For today's visit, the total charge is $74. How would you like to pay?" |
| Which of the following information should be included on a statement? | the balance from the previous month and an itemized list of charges |
| Most of a practitioner’s long-standing patients have which type of account? | open-book account |
| Which of the following states that creditors may not discriminate against an applicant because he or she receives public assistance? | Equal Credit Opportunity Act |
| A standard personal or business check that the bank verifies and then sets aside the funds to guarantee payment is which type of check? | certified |
| An endorsement that consists simply of the payee's signature is a __________. | blank endorsement |
| Another term for a write-it-once system is __________ system | pegboard |
| The part of the accounting process that consists of the systematic recording of business transactions is __________. | bookkeeping |
| Any payment the medical office makes for goods or services is called __________. | a disbursement |
| Which of the following requires creditors to provide applicants with accurate and complete credit costs and terms? | Truth in Lending Act |
| An appropriate way to handle a patient relocation and address change is to __________. | ask a third party for the patient's new address |
| Criteria for hardship cases include patients who __________. | may be poor, underinsured, or elderly and on a limited income |
| A payment arrangement in which the provider decides a patient will be billed every month for the full amount owed and should make whatever payment is possible each month is a(n) __________. | unilateral agreement |
| A common billing system that bills each patient only once a month but spreads the work of billing over the month is __________. | cycle billing |
| When do most smaller practices send out their statements? | at the end of the month |
| Which of the following is appropriate when placing an initial call to a patient about collections? | Assume that the patient forgot to pay or was temporarily unable to pay. |
| An initial letter of inquiry is generally sent when an account is __________ days past due. | 60 |
| The process of classifying and reviewing past-due accounts from the first date of billing is a(n) __________. | age analysis |
| A characteristic of a mutual agreement is that __________. | the provider and the patient agree on how much each month's payment will be |
| Which of the following was not a reason for development and promotion of electronic medical records? | increasing age of the general population |
| Communication problems that contribute to medical errors in a medical facility include all of the following except __________. | poor telephone etiquette |
| A patient's personal health record is owned by the __________. | patient |
| Which stage of "meaningful use" of EHRs for Medicare and Medicaid patients includes documenting the percentage of visits, diagnoses, prescriptions, immunizations, and other pertinent health information electronically? | Stage 1 |
| Which of the following is mandated in Stage 2 of "meaningful use" of EHRs for Medicare or Medicaid patients? | sending and receiving clinical information electronically |
| Which of the following is an advantage of EHRs? | legibility of records |
| Generally, once an entry in an electronic health record is saved, a correction is made by __________. | adding an addendum |
| Which of the following is not likely to be a required field in your EHR software's form to be completed for each new patient? | patient driver's license |
| Many EHR programs can verify a patient’s insurance coverage and simultaneously capture the patient’s __________. | demographic information |
| How often should passwords be changed in the EHR system? | as directed by the healthcare facility policies |
| Common abbreviations are often used in the electronic health records. What does the abbreviation SX stand for? | symptoms |
| Who enters the data into a personal health record (PHR)? | patient |
| Which of the following is not likely to be a required field in your EHR software's form to be completed for each new patient? | patient driver's license |
| When information such as the result of a laboratory test is entered into a patient's EHR, the information is available for viewing __________. | immediately |
| how many identifiers are required to correctly identify a patient's EHR? | at least 2 |
| Which of the following is a disadvantage of using an electronic scheduler? | If the computer is down, the day's schedule is not accessible. |
| Medical errors are somewhere between the 3rd and 8th leading cause of death for hospitalized patients. Most of these errors can be traced to all of the following communication problems except __________. | information that is written in blue ink in a paper medical record |
| In order to find out which patients are not paying their office claims and statements promptly, you could ask the EHR report generator to create a(n) __________ report. | aging |
| Which type of electronic record is owned and maintained by the patient? | PHR |
| When the preceptor demonstrates a task in a manner different from what the student was taught, what should the student do? | Say nothing, recognizing the role of a learner in the facility |
| Screening of students by the applied training coordinator may include __________. | criminal background check |
| The applied training site preceptor is expected to __________. | give constructive criticism about the student’s work |
| Cover letters should contain which type of information? | qualifications related to the company’s needs |
| When mailing a résumé, __________. | type the envelope information |
| What is the professional way to enter the job interview? | prepared to answer open-ended questions |
| Once you are employed, you can expect to be evaluated after about __________. | three months |
| Which of the following behaviors or personal characteristics are considered professional and acceptable in the clinical area? | clean, pressed scrubs |
| Unacceptable behaviors or personal characteristics for a clinical area include __________ | acrylic nails |
| Which of the following allow job seekers to have their résumés seen by many potential employers? | Internet sites |
| On your résumé, where do you place a broad, general statement of your goals? | professional objective |
| Where in the résumé should you place a listing of recognitions that indicate excellence? | awards and honors |
| Which of the following is the best choice for email name? | Jjones12 |
| Which verb or action word is the most effective choice for a résumé? | coordinated |
| Terrence reports on time for his applied training shift at a local medical facility, but today is a very slow day, and no one asks him to do anything. What should Terrence do? | Look for tasks that need to be done and ask permission to do them. |
| What is the purpose of an employee evaluation? | to make sure the goals and values of the employer and employee support each other |
| Which résumé style is best used when you are changing careers or re-entering the job market? | functional |
| Information such as skills related to EKGs, CPR, aseptic technique, etc., should be included in the __________ section of your résumé. | summary of skills |
| In which section of the résumé will you place your contact phone numbers? | personal information |
| An excellent way to gain experience and select a position is to use __________. | employment services |
| When the preceptor demonstrates a task in a manner different from what the student was taught, what should the student do? | Say nothing, recognizing the role of a learner in the facility |
| Screening of students by the applied training coordinator may include __________. | criminal background check |
| The applied training site preceptor is expected to __________. | give constructive criticism about the student’s work |
| Cover letters should contain which type of information? | qualifications related to the company’s needs |
| When mailing a résumé, __________. | type the envelope information |
| What is the professional way to enter the job interview? | prepared to answer open-ended questions |
| Once you are employed, you can expect to be evaluated after about __________. | three months |
| Which of the following behaviors or personal characteristics are considered professional and acceptable in the clinical area? | clean, pressed scrubs |
| Unacceptable behaviors or personal characteristics for a clinical area include __________. | acrylic nails |
| Which of the following allow job seekers to have their résumés seen by many potential employers? | Internet sites |
| On your résumé, where do you place a broad, general statement of your goals? | professional objective |
| Where in the résumé should you place a listing of recognitions that indicate excellence? | awards and honors |
| Which of the following is the best choice for email name? | Jjones12 |
| Which verb or action word is the most effective choice for a résumé? | coordinated |
| Terrence reports on time for his applied training shift at a local medical facility, but today is a very slow day, and no one asks him to do anything. What should Terrence do? | Look for tasks that need to be done and ask permission to do them. |
| What is the purpose of an employee evaluation? | to make sure the goals and values of the employer and employee support each otherCorrect |
| Which résumé style is best used when you are changing careers or re-entering the job market? | functional |
| Information such as skills related to EKGs, CPR, aseptic technique, etc., should be included in the __________ section of your résumé. | summary of skills |
| In which section of the résumé will you place your contact phone numbers? | personal information |
| An excellent way to gain experience and select a position is to use __________. | employment services |
Created by:
ashrey0433