Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
HCA TRAINING
| Question | Answer |
|---|---|
| What is HCA mission statement? | We serve and enable those who care for and improve human life in their communities |
| HCA division sites | FL , GA ,SC 56 facility sites And 4 divisions |
| HCA CLIENT FACILITIES | 59 facility sites 24 states. WA, OR , NV ,WY, UT ETC |
| ICS | Independent client services |
| GHR | Global human resource |
| What is the meaning of ONE CHOICE? | To provide education and an environment where all people feel valued , respected, important, heard and included |
| What is the meaning of ONE VOICE | |
| To offer engagement ideas , voice concerns or issues that affect them or their peers | |
| DLP | Data loss prevention |
| Media connect | |
| Podcast / YouTube of company | |
| What is the number for the IT help desk | 8662218921 |
| What is parallon program elements | |
| 1 setting standards 2 communication 3 monitoring /auditing 4 organizational structuring | |
| What is the number to report concerns | 8553874421 |
| What does EMTALA mean | Emergency medical treatment and labor act |
| What does SSC mean | Shared service center |
| What is parallons values | 1 integrity 2 collaboration 3 service 4 respect 5 adaptability 6 accountability |
| Where is parallons headquarters located ? | Nashville , Tennessee |
| Were is Far West Market/States (Support) located? | Nashville SSC -shared service center |
| What year was parallon founded? | 2011 |
| Whos is Parallon Parent Company ? | HCA , The Hospital Corporation of America |
| What are the steps for patient information ? | 1 collect 2 store 3 use 4 protect |
| What year was HIPPA started | 1996 |
| What year was HITECH started | 2009 |
| What year was the omnibus rule started | 2013. September 23 ,2013 |
| What does HIPPA mean | Health insurance portability and accountability act |
| What does HITECH mean | Health information technology for economic and clinical health act |
| What does TPO mean | Treatment , payment , healthcare operations |
| What does PHISH stand for | P - personal data reference or request H - hyperlinks or attachments I - inaccurate information S - suspicious sender / (external) in subject line H - hurry up and respond |
| Who are the 3 cofounders of HCA | Dr. Thomas Frist Sr , Jack Massey , Dr. Thomas Frist Jr |
| What does AIDET mean | A - acknowledge i - introduce D - duration E - explanation T - thanks |
| What does AMA mean | Against medical advice |
| What does AKA mean | Also know as |
| What does CIV mean | Central insurance verification |
| What does NR mean | Not required |
| What does POE mean | Place of employment |
| What does RSRCH mean | Research |
| What does PYMT mean | Payment |
| What does FED MNDT mean | Federal mandate |
| What does STMT mean | Statement |
| What does PT RESP mean | Patient responsibility |
| What does STTL mean | Settlement |
| What does REIMB mean | Reimburse |
| What does PHYS mean | Physician |
| What does F/U mean | Follow up |
| What does BOM mean | Beginning of month |
| What does SW mean | Spoke with |
| What does BLD mean | Billed |
| What does OVPD mean | Overpaid |
| What does CLD mean | Called |
| What does RQSTD mean | Requested |
| What does RCVD mean | Received |
| What does OOP mean | Out of pocket |
| What does EMC mean | Emergency medical condition |
| What does DED mean | Dedicated emergency department |
| What does QMP mean | Qualified medical professional |
| What does TRIAGE mean | Order of priority |
| What does MSE mean | Medical screen exam |
| What does PRUDENT LAYPERSON mean | Non-clinical person |
| What does ESP mean | Emergency screening program |
| For the Uninsured Process —- what does No Coverage Self Pay mean? | |
| Has insurance but doesn’t cover ( med surgery plastic ) (cosmetic) | |
| For the Uninsured Process —- What does no coverage uninsured mean? | Limited plan insurance plan has been terminated |
| For the uninsured process —- What is the meaning of IPLANS | 1 Medicaid pending PRIMARY FIRST STEP 2 Charity Pending —IFFF pt doesn’t qualify for a first step 3 Uninsured Discount (DON’T QUALIFY FOR PART 1 OR TWO) |
| For the uninsured process what numbers do you enter in the policy number section | 999999999. 9 nines ALWAYS COLLECT UPFRONT @ TIME OF SERVICE (FACILITY HAS SET AMOUNT BASED ON PT TYPE) |
| What does RQA mean | Registration quality assurance |
| What is the steps for REGISTRATION QUALITY ASSURANCE | 1 insurance data 2 demographic data 3 Medicare secondary payer compliance |
| What does HIS mean | Health information system ( meditech , expanse , epic , cerner ) |
| What does passport benefits mean | Benefits provided by the patient’s insurance policy |
| What does deductible mean | A Specific amount of money the patient owes before the other insurance |
| What does COPAY mean | A fixed dollar amount owed by the patient per visit or procedure |
| What does payment rate mean | The percentage of the procedure or visit the insurance company is responsible for |
| What does out of pocket max mean | The maximum amount of money the patient has to pay in a calendar year |
| What are the inpatient type examples | Admitted , assigned bed , 24 care IN = inpatient |
| What are the outpatient type examples | CLI - clinical ER - emergency RCR - recurring REF - referred INO - observation SDC - surgical day care |
| What is the process of medicare | First process - registration provides IM — time of admission OR change of status Second process - case management OR nursing staff provides IM again — 2 days prior to discharge Third process - patient to quality improvement organ — appeal |
| What does condition codes mean | Every patient you register should have at least one occurrence code on their account |
| What is the most commonly used condition codes | 02 - employee related accident — always reported with 04 occurrence code 08 - refused to give insurance info 17 - homeless patient 25 - non u.s resident |
| What are other common condition codes | 01 - military related ( during military service ) 03 - pt not covered by insurance listed 18 - maiden name retained ( cover by spouse plan) 39 - private room MN ( private room required ) 46 - tricare only |
| What are the Medicare codes | 06 - ESRD 30 month benefit period 07 - hospice non-terminal condition 09 - patient nor spouse employed 10 - pt and / or spouse employed , NO GHP 11 - disabled , NO LGHP |
| What are the steps for communicating with patients | Step 1 assess the need Step 2 contact a qualified medical interpreter - onsite ,virtual,over the phone Step 3 access the form Step 4 explain the service Step 5 use form to accept/waive service Step 6 document Step 7 continue to communicate |
| What are the communication fundamentals | AIDET ACKNOWLEDGE INTRODUCE DURATION EXPLAIN THANK YOU |
Created by:
dmattaRx