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MGMT #3
| Question | Answer |
|---|---|
| Who among the following is a manager with good time-management skills? | Jonathan, who segregates tasks and classifies them based on priority needs |
| The liaison role of a manager encompasses relationships with subordinates, including communication and influence, whereas the leader role of a manager pertains to the development of information sources both inside and outside an organization. | False |
| In which of the following ways do managers employ an empowering leadership style? | By recognizing and providing learning opportunities as needed |
| Two of the most important roles that small business owners play are: | spokesperson and entrepreneur. |
| Identify the type of organizational environment that comprises the current employees of a company. | Internal environment |
| Which of the following management functions deals with monitoring employees' activities? | Controlling |
| _____ are increasingly important for managers to demonstrate at all levels and in all types of organizations. | Human skills |
| Managers in businesses direct their activities toward earning money for their company and its owners, whereas managers in nonprofits direct their efforts toward: | generating some kind of social impact. |
| In the context of the external environment of an organization, the task environment: | includes the sectors that conduct day-to-day transactions with the organization. |
| The attainment of company goals in both an effective and efficient manner through planning, organizing, leading, and controlling organizational resources is called management. | True |
| Kia has set a new operational goal for her work group to eliminate overtime. What operational plan should Kia implement to achieve this goal? | She should discover daily and weekly scheduling roadblocks. |
| Which of the following is a characteristic of an organizational strategy map? | It shows how an organization's specific goals and plans are linked. |
| How does the management by means (MBM) approach differ from the management by objectives (MBO) approach? | Unlike MBM, the MBO method makes success or failure to achieve goals part of the appraisal system. |
| Which of the following illustrates a limitation of planning? | Jake follows through on his work plan but is hindered but an unforeseen event. |
| Promoting cross-silo cooperation is a major part of coalitional management. | True |
| What type of standing plan specifies what an organization should do when one of its employees files a grievance? | A procedure |
| What can simultaneously be considered the best feature and, from some employees' viewpoint, the worst characteristic of stretch goals? | Stretch goals are beyond the current levels of organizational capability. |
| Which of the following is at the top of an organization's goal hierarchy? | mission statement |
| Executives use strategy maps to keep track of key performance metrics, such as percentage of customer service calls resolved within specified time periods. | False |
| Which concept of good organization does the dual authority structure of a matrix violate? | The unity-of-command concept |
| Judy works at the headquarters of an online shoe store. She is a member of the advertising team, which is a team within the marketing department. Which type of department is this? | A staff department |
| Law firms can be found in several places within a city. What is a distinct feature of this type of service provider? | Their output is intangible. |
| Sheree oversees the creation of books at a publishing company. She has to coordinate the efforts of designers, editors, typesetters, proofreaders, the marketing department, and several members of other departments. Sheree is a: | project manager. |
| The U.S. Internal Revenue Service groups taxpayers into four divisions: wage and investment, small businesses, large businesses, and non-profit and government agencies. What type of organizational structure does this represent? | A customer-based division |
| Which of the following describes a differentiation strategy? | Developing products unique to the market |
| The CEO of a company has decided to increase collaboration among employees to increase efficiency and quality. Besides removing physical barriers between employees, which of the following will help the CEO in promoting employee coordination? | Providing training to develop interaction and conflict resolution skills |
| Which of the following is an example of a line department in an organization? | The production team |
| A functional structure can be thought of as departmentalization by organizational resources. | True |
| Marcia is the top leader of the matrix structure for an international company manufacturing environmental compliance equipment. Which action could she take to resolve conflicts between people in charge of product line goals and country goals? | Meeting with matrix bosses and two-boss employees to work out differences |
| A permanent team consists of employees from various functional departments who resolve mutual problems. | False |
| In the context of the BCG matrix, which is named for the Boston Consulting Group that developed it, which of the following dimensions are associated with the cash cow? | High market share and low growth rate |
| In the context of SWOT analysis, in which SWOT stands for strengths, weaknesses, opportunities, and threats, an organization's growing global product demand and plant modernization are its: | opportunities |
| Executives acquire information about opportunities and threats to their organization from a variety of reports, including budgets, financial ratios, profit and loss statements, and surveys of employee attitudes and satisfaction. | False |
| A global burger chain has tailored its logo, menu, ingredients, and advertisements to the tastes and preferences of the people in the various locations of its outlets. This customization means that the burger chain has adopted a(n) _____. | multidomestic strategy |
| In the context of Porter's five competitive forces, rivalry among competitors is influenced by potential new entrants, the bargaining power of buyers and suppliers, the threat of substitutes, as well as by cost and product differentiation. | True |
| In the context of strategic thinking, which of the following is a difference between for-profit organizations and nonprofit organizations? | Unlike nonprofit organizations, for-profit organizations focus on gaining competitive advantage in the marketplace. |
| In the context of the BCG matrix that is named for the Boston Consulting Group, which developed it, which of the following statements is true of the question mark? | The question mark has a small market share in a new, rapidly growing industry. |
Created by:
kmartinez183