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Products + Services
| Question | Answer |
|---|---|
| What are the features of our EGPC service? | -First visit Includes Interior & Exterior Treatment -Every visit after that is exterior only -We will do spot treatments inside for an extra |
| A customer tells you they have centipedes. Do we treat for that? If yes, what service would best help this pest issue? | Yes, EGPC or GPC. |
| How is Quarterly + 1 different than EGPC? | Quarterly is the exact same, except the first REG will be one month after the INI. After this second visit, the customer's normal frequency will begin. |
| How long is the service guarantee for an SPC (one-time treatment)? | 30 days |
| What is the service frequency of our Quick Guard Mosquito Services? | Every 21 days |
| What is the target pest of Quarterly + 1? | Cockroaches |
| True or False. The liquid System treats the front perimeter of the house only. | False entire house perimeter. |
| True or False, The Drywood Termite Plan is only Curative. | True |
| True or False. You must discard your bed prior to treatment for Bed Bugs. | False |
| What guarantee comes with the OnGuard Basic? | Nix only (We come back if the bugs come back) |
| What guarantee comes with the OnGuard Advanced? | Nix and Fix Nix = We come back if the bugs come back Fix = We fix the damage to a home (protection) |
| Are OnGuard bait station products preventative, curative, or both? | Both preventative and curative |
| What are the 3 high risk coverage areas for Drywood Defend? | Interior, exterior and extended. |
| What guarantee comes with Drywood defend? | Either Nix only or Nix and Fix |
| What type of product (delivery mode) is used for the OnGuard system? | Bait stations |
| Is it Free to get a WDIR? | No there is always a one-time fee associated with a WDIR. |
| When does a customer most often want to have a WDIR done? | Real Estate Transaction |
| What are some other names a customer might call a WDIR/WDOR? | Real Estate Letter, Clearance Letter, NPMA-33 Form (VA Loans) |
| What does WDIR stand for? | Wood Destroying Insect Report |
| Which product would you use if a customer calls in for a concern for roaches? | Quarterly +1 |
| (True or False) We use Drywood Defend System in all areas. | False (only in select areas) |
| Does EGPC (Exterior General Pest Control) only do an exterior treatment on the first visit? | No, the first visit Includes Interior & Exterior Treatment. |
| What Pests are not stopped on Exclusion? | Alligators or Snakes |
| What are 4 things gutters can protect you from? | leaves/debris, mosquitos, ants, cockroaches |
| Terminix attic insulation is made from how much recycled material? | 85% |
| True or False, Terminix attic insulation can qualify you for tax rebates or utility company rebates? | True |
| True or False - Most home owners insurance policies cover termite damage? | False |
| What is an example of a crawl space service that Terminix offers? | Moisture control (Encapsulation) |
| How often is PC done? | Quarterly and EOM |
| Does UPP require an inspection? | Yes |
| What 2 plans does the UPP combine? | Subterranean termite coverage plan (STCP) and the EGPC service (also correct: TIPP / EGPC) |
| Which product is similar or the same as the Silver Tiered Plan? | Exterior General Pest Control (EGPC) |
| What does the Gold Tiered Plan consist of & what are the guarantees? | OnGuard Premium Protection, Nix & Fix Guarantee |
| Which services are combined to form the Platinum Tiered Plan? | EGPC + Termite bait stations + Quick Guard Mosquito service |
| Can an armadillo be removed during an Exclusion? | Yes |
| True or False - Animals only reside UNDER the home | False |
| Triple Option Plus (TOP) and ON Demand Pest Service (ODPS) are old names of WHICH plan? | Exterior General Pest Control (EGPC) |
| Triple Option Plus only covers the exterior of your home after the first visit? | True |
| What does EGPC mean? | Exterior General Pest Control |
| What is liquid defense? | A treatment agent that eliminates subterranean termites as they forage through treated soil, to create a barrier around your home and prevent future infestations. |
| Does fumigation prevent future infestations | No |
| What’s the service frequency for the cockroach treatment plan (Quarterly + 1)? | It is EGPC, but the first REG is 30 days after the Initial Service and then regular service visits are quarterly thereafter. |
| What pest does OnGuard Basic protect against and what do they use to do so? | Subterranean Termites with Bait Stations |
| What is the difference between OnGuard basic and OnGuard advanced? | Advanced offers the Fix Guarantee as well as the Nix Guarantee |
| What is the legacy Dual Advantage Protection Plan (DAPP) plan comparable to that we currently offer? | The updated plan is OnGuard Premium Protection |
| Is the Subterranean Termite Coverage Plan a treatment or just protection? | JUST PROTECTION, NOT A TREATMENT |
| What is another name for the Drywood Treatment Coverage Plan? | DRYWOOD INSPECTION AND PROTECTION PLAN (DIPP) |
| What service is a One-time service and how long is it guaranteed? | HAVE A 30 DAY GUARENTEE (Yes, we can schedule extra services in this 30 day window of time.) |
| Yes or no - If you live in FL we can get rid of your alligator or snake problem? | No |
| Yes or no - Based on your location, brown recluse spiders may be a premium pest? | Yes |
| Yes or no - The Liquid Defend System is an underground system via a trench & re-sealed after the INI. | Yes |
| What is the updated terminology for Bait Defend (legacy)? | OnGuard Basic |
| What is the acronym GPC meaning? | General Pest Control |
| The silver tiered plan is similar to which current product? | EGPC |
| What is the name of the product that replaced the gold tiered plan? | OnGuard Premium Protection |
| STCP is coverage against termites located where? | Underground (subterranean) |
| For Exclusion, how are the pest removed from the area and are prevented from returning? | Traps are put down and visible Gaps are sealed |
| What kind of Plan is DTCP? | A Coverage Plan Only. (DTCP = Drywood Treatment Coverage Plan) |
| How does quick guard mosquito work? | The mosquito solution features a special polymer layer that helps protect the active ingredient against weather and lawn watering, It keeps working for weeks for long lasting protection |
| How does the service treat Ticks? | We apply a combination of liquid and granular treatments in your yard to create a highly effective barrier against ticks. |
| How often does a house need mosquito treatment? | Every 3 weeks during mosquito season. |
| I’m thinking about canceling my OnGuard Advanced service. What kind of protection do I have with it? | You are getting year-round protection from subterranean termites. If you have termites, we will come out and treat them at no charge to you. You’re also paying for the financial protection if termites would cause damage while you have service with us. |
| How often should I be seeing my technician for my mosquito service? | You should see them about every 3 weeks. |
| I have the pestfree365 and wanted to know if my services are interior and exterior because I mostly need interior treatment | I would be happy to assist you with your pest free 365 service you will receive interior and exterior on your first initial visit after that it would just be exterior only |
| Are bed bugs included in the PestFree 365+ | Yes, The bed bugs are included I will just need to get a technician out to inspect |
| Is autopay required for the OnGuard premium service as well? | Yes autopay is required for all treatment plans with Terminix |
| Is an inspection required for the Subterranean Termite Coverage Plan? | Yes, Once the inspection is done if termites are found protection is then performed by the technicians |
| I signed up for the OnGuard Premium plan. Could you also provide me w/ some of the features/benefits of having this plan? | The OnGuard Premium plan includes interior/exterior treatment on your first visit. After the first visit, we will only service the exterior. Extra service will be at no cost to you. That plan also has the Nix & Fix guarantees |
| Hello, I just purchased a new home and I have to have a real estate clearance letter. Can you help me with this? | Yes, I will be happy to help you get this taken care of. We can set you up for our technician to come out and get this inspection done for you. Please know that there is a fee associated with this inspection. The inspector will go over that with you. |
| What are some pests that you inspect for when doing a WDIR? | We come out inspect your wood for Subterranean termites, Drywood termites, Carpenter Bees, and Carpenter Ants |
| How do I get rid of mosquitos? Do you have any services specifically for this? | Quick Guard mosquito service is specific for mosquitos. It features a weather durable, long lasting product to treat adult mosquitoes. Extra Service is at no cost to the customer. Approx. every 3 weeks during mosquito season. |
| I have the On Demand pest service and want to see why I still see hornets flying around? | Thank you for being a valuable customer with us and yes we see you do have On Demand Pest Service which means we do not cover hornets however we do offer PestFree 365 + which is the revamped version of what you have which covers more pests like hornets. |
| Hey how often do you guys come out to inspect with my OnGuard Basic service? | Based on your service OnGuard Basic, we will be coming out annually. (In some specific areas, we come out quarterly.) |
| Hey your tech came out and told me that he couldn't service my yard for ticks and only did the inside. What is that all about? | Looks like you have pest free 365+ which only covers the interior of the home however we do have a service called Tick Defend System that comes out monthly during tick season and covers the outside. |
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NoMoreBugs