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Customer service

TermDefinition
some assistance de l'aide
a complaint une plainte
the expectation of the customer l'attente du client
friendly sympa
an inquiry une demande de renseignement
We 'll make it right. Nous ferons le nécessaire.
to return the goods retourner des marchandises
a full refund un remboursement intégral
to exceed expectations dépasser les attentes
available disponible
regular habituel
an apology un excuse
issues arise des problèmes surgissent
We take complaints seriously. Nous prenons les plaintes au sérieux.
it involves ... cela implique ...
We do our best. Nous faisons de notre mieux.
damaged orders des commandes abîmées
We value our customers. Nous accordons de l'importance à nos clients.
rude grossier, impoli
to look up chercher, consulter, vérifier
Let me check. Laissez-moi vérifier, contrôler.
Let me look it up. Laissez-moi vérifier.
The delivery is delayed. La livraison est retardée.
The shipment is hours late. La livraison a des heures de retard.
within a week / a day / an hour endéans / dans une semaine / un jour / une heure
I appreciate that. J'apprécie.
I'll put a credit on your account. Je vais mettre un crédit sur votre compte.
Created by: v.bastin
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