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NASM Virtual Coach
Chapter 4 Communication & Coaching Strategies
| Term | Definition |
|---|---|
| Virtual Environment | A method where individuals use technology to communicate with each other without meeting face-to-face. |
| Synchronous Communication | Communication occurring at the same time (or of the moment) between more than one individual. (i.e. live video training) |
| Asynchronous Communication | Communication occurring on a delay (or at a later time) between more than one individual. (i.e. email instructions, online communities, certain apps, and texting) |
| Open-Ended Questions | Questions worded in a manner that evokes thoughtfulness and reflection in the individual who is being asked. “Why,” “What,” “How,” or “Tell me” |
| Closed-Ended Questions | Questions worded in a way that does not give opportunity to elaborate and typically can only be answered in a distinct and predetermined way. "Yes" or "No" format. “Have you,” “Do you,” “Will you,” “Are you,” “Can you,” “Is it,” |
| SMART Goals | An acronym that stands for specific, measurable, achievable, relevant, and time-bound goals. |
| Goals | actions or results an individual wants to achieve, generally within a specified timeframe |
| Outcome Goal | A goal defined as the target or definitive end point of the set goal; synonymous with concepts like short-term and long-term goals |
| Process Goal | A goal defined as the method or alteration of habits used to achieve that goal. |
| Performance Goal | A goal defined by setting a new achievement within the performance being measured. These goals are set within the process goals. |
| Short Term Goals | any goal attempted to be completed in less than 12 months |
| Accountability | Being held responsible to an organization or another individual to achieve a desired outcome. |
| Physical Data | Data comprised of an individual’s current makeup, such as age, height, weight, and measurements, including inches and body-fat percentage. |
| Performance Data | Data including alterations in any marker in which improvement or maintenance is looking to be achieved. (i.e. resting HR, 1-rep max, speed changes, distance changes) |
| Compliance Ratings | how well a client felt they did in achieving that day’s process or goal |
| Lifestyle Data | Data made up of variables that can affect the success of outcome and process goals. (i.e. water intake, sleep, work stress) |
| Rapport | A relationship built on an agreement of mutual respect and understanding of the respective roles and empathy that allows for clear and effective communication. |
| Affirmations | A positive statement highlighting traits, characteristics, actions, behaviors, etc. |
| Empathy | The ability to imagine oneself in the position of another and to relate to a person from this frame of reference while trying to understand why they think and feel the way they do when viewed from their standpoint and experiences. |
| Motivational Interviewing | An empathetic, collaborative, and client-centered approach to communication designed to help counsel clients through ambivalence and support positive change. |
| What is the greatest obstacle to overcome in virtual communications? | the preservation of clarity and tone in translation |
| What are the 5 Stages of Change Model or Transtheoretical Model of Change? | 1) Precontemplation, 2) Contemplation, 3) Preparation, 4) Action, 5) Maintenance |
| Precontemplation | An individual is not yet aware or is unwilling to accept that a change is needed. They are likely hanging on to their current behaviors and have not yet found intrinsic motivation to change but may have pressure from other sources to make change. |
| Contemplation | The client has started to become aware that a change is needed, but they are struggling with the pros and cons of doing so, the amount of effort that may be required of them, or what they may have to sacrifice to see change. |
| Preparation | Serious consideration starts to take place and even a desire to begin taking steps to make change; starting to think about what they can do to bring about change but may still be struggling with knowing where to begin. The desire for change is there. |
| Action | Starting to take physical action; moving beyond the stages of mental consideration; this will be the most difficult stage bc it is the “first step,” where they must put forth the greatest commitment to keep momentum. |
| Maintenance | Consistent with their new behaviors for at least 6 months & it is becoming an integrated part of their lifestyle; still at risk for relapse into old behaviors if they don't stay focused on a sustainable approach, |
| Ambivalence | A state of mind in which an individual may have conflict, disinterest, or resistance regarding an outcome or individual. |
| Change Talk | Language that supports behavior change. |
| Sustain Talk | Language that supports the avoidance of change. |
| Discord | A breach in the fitness professional–client relationship that can pull attention away from the original relationship intention. |
| When was the 5 Stages of Change Model or Transtheoretical Model of Change created? | 1970's |
Created by:
drjeanette