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IHOP
| Question | Answer |
|---|---|
| Question | Answer |
| What does a red x mean on the seating chart? | taken table |
| What does a red x and circle mean on the table chart? | Empty but still dirty |
| What is double seating? | Seating two tables with the same server at the same time? |
| What should you include in a waitlist? | Name, Party size, Special needs, preference on table, quoted wait time, |
| What should you include in what you tell a guest after a phone order? | order price, where to pick up, when it will be ready |
| What are the steps to a phone order | Greet, input, final price/where, thank them |
| What step should you take with walk in orders? | Record guest name and number, take the order, let them phone how long and where to pick it up |
| Steps to bring out the order | Thank, confirm order, include utensils, menu, and ask if need more, include name on receipt, and invite back |
| What should you offer guests as they wait? | A beverage |
| What should you never plate together? | Pancakes and omeletes |
| Where do pancakes go normally? | on top of the entree |
| How much whipped butter should be included in a to go order? | 1 cup per entre |
| how muhc flavored butter should be included in an order? | 1 souffle cup per entree |
| How many dipping sauces should be included in to go orders? | Same as in normal dining room procedures |
| How much ketchup should be included in a to go order? | 3 packets per fry order |
| How much syrup should be included in a to go order? | 1 per pancake side order or 2 for a full order |
| How many sizes of tshirt bags are there? | 2 |
| Where do drinks go? | outside the bag in a cup holder if needed |
| Where are toppings placed in to go menu? | on top of item unless cold or wet topping then it is packaged on the side |
| What are the most common credit card transactions? | Credit card authorization, Credit card finalization, menual entry, tip adjustment |
| How do you approve a transition with the credit card machine? | Press F1 |
| How do you manually enter a credit card? | Press F1, enter card, press green, enter experation, Press F2, have guest sign |
| How do you perform a tip adjustment? | Open check, press on tip on check, adjust tip |
| What is order to delivery time? | time it takes from taking order to order being delivered at table |
| What is the order to delivery time requirement for breakfast? | 11 minutes |
| What is the order to delivery time requirement for lunch? | 12 minutes |
| What is the order to delivery time requirement for dinner? | 16 Minutes |
| What should you do with long cook time items? | Precall them to kitchen |
| How long should it take to answer the phone? | 3 rings |
| How often should you check back on a phone order on hold? | 45 - 60 seconds |
| How quickly should you greet guests? | 30 seconds |
| Where should you greet guests? | outside the host kiosk, and open the door for them if possible |
| How should you hand menu to guests? | beverage side up |
| What face should you make answering the phone? | smile |
| What greeting should you give on the phone? | Warm and welcoiming |
| What should you tell guests as you seat them? | specials, server name, thank them for choosing us |
| Who has the right of way in the dining room? | The guests |
| How large are chocolate chip pancakes supposed to be? | 5" +/- 1/4" |
| How many cakes come on a full order of chocolate chip pancakes? | 4 |
| How many cakes come on a side order of chocolate chip panckaes? | 2 |
| What plate does a full order of chocolate chip pancakes come on? | service plate |
| What plate does a side order of chocolate chip pancakes come on? | Underliner |
| What is another name for side order of pancakes? | butterside |
| How many chocolate chips go in a full order of chocolate chip pancakes? | 1 #30 scoop (about 40) |
| How do you garnish choclate chip pancakes? | with 10 chocolate syrup zipzags and 10 chocolate chips with a rosette of whipped topping on top |
| How long should you cook pancakes on the first side? | Till the edges are dull and bubbles form |
| How long do you cook panckaes on each side? | approximate 1.5 minutes |
| What side should be up when platting chocolate chip pancakes? | The chip side |
| How much should you laddle on the grill when making choclate chip pancakes? | 1 2oz laddle |
| How many sprinkles should be on a cupcake pancake? | 1 level soupspoons per pancake |
| How much icing should be on a cupcake pancake? | 1 oz |
| How many pancakes come in a butterside substitution? | 3 |
| What do you garnish cupcake pancakes with? | 2 shakes rainbow springs and a rosette of whipped topping |
| What setting should the bradshaw gun always be set at? | #7 |
| How many pumps of the bradshaw gun make a normal pancake? | 1 |
| How should cupcake icing be distributed on cupcake pancakes? | evenly |
| How many shakes of rainbow sprinkles should be used on cupcake pancakes? | 2 |
| How many blueberries should go on each blueberry pancake? | 10 |
| How much blueberry compote should go on top of a blueberry pancake stack? | 1.5 oz |
| How do you garnish double blueberry pancakes? | with a rosette of whipped topping |
| What temperature should blueberry compote be on blueberry pancakes? | Warm |
| What toppings go on tres leches pancakes? | Vanilla sauce, dulce de leche sauce, and whipped topping |
| How many zigzags of vanilla sauce should be on tres leches pancakes? | 10 for each cake |
| How much dulce de leche sauce should be on tres leches pancakes? | 10 zigzags only on the top pancake |
| What is the garnish for tres leches pancakes? | rosette of whipped topping |
| What sauce is put on every pancake in tres leches pancakes? | Vanilla sauce |
| What sauce is only put on the top pancake in tres leches pancakes? | Dulce De leche Sauce |
| How many peices of frozen cheesecake are put in each pancake for NY cheesecake pancakes? | 10 |
| What size spoodle do you use to measure cheesecake peices for NY cheesecake pancakes? | 4 oz |
| What garnish goes on NY cheesecake pancakes? | Strawberries and whipped cream |
| How big of spoodle of strawberries do you put on NY cheesecake pancakes? | 1.5 ounces |
| How long do NY cheesecake pancakes take to cook? | 4-5 minutes |
| How large should silver dollar pancakes be? | 3.25 +/- 0.25 inches |
| How many pancakes are in a special side? | 2 |
| How many pancakes are in a butter side? | 3 |
| How many pancakes are in a short stack? | 3 |
| How many pancakes are in a standard full side? | 5 |
| How large should buttermilk pancakes be? | 5" |
| What is the garnish for a standard buttermilk pancake? | 1 heaping #100 scoop of whipped butter |
| Besides the pancakes what is included in a pancake combo? | Hash browns, 2 eggs and 2 bacon or sausage peices |
| How many pancakes come in a pancake combo? | 2 |
| To what temp is stage 2 bacon cooked? | 180 |
| To what temp is pork sausage cooked? | 155 |
| How mush strawberry is added to strawberry banana pancakes? | 1 1.5 oz spoodle |
| How many bananas are added on top of a strawberry banana pancake order? | 5 |
| How many bananas are put inside of strawberry banana pancake orders? | 5 per pancake |
| What are strawberry banana pancakes garnished with? | Rosette of whipped cream |
| What berries go inside lemon ricotta mixed berry protein pancakes? | blueberries |
| How much lemon ricotta goes on top of lemon ricotta mixed berry protein pancakes? | 1 2 oz spiral |
| What are lemon ricotta mixed berry protein pancakes garnished with? | 1.5 oz mixed berry topping and a lemon wedge |
| How much protein pancake mix is used to make protein pancakes on the grill? | 2 oz |
| What side should be facing up on lemon ricotta mixed berry pancakes? | blueberry side |
| How much should you snip off the pastry bag for lemon ricotta bags? | 0.5 inches |
| How many rings should the spiral have for lemon ricotta mixed berry pancakes? | 3 |
| How much mixed berry topping goes on lemon ricotta mixed berry protein pancakes? | 1.5 oz |
| How many pancakes are in a full order of protein power pancakes? | 4 |
| What is the garnish for protein power pancakes? | 1 heaping #100 scoop of whipped butter |
| What goes with the crepes in a creepe combo? | 1 hash brown, 2 eggs and 2 bacon or sausage links |
| What types of crepes can a guest get in a crepe combo? | Strawberries and cream, swdish, and lemon ricotta mixed berry |
| How many crepes come in a crepe combo if they are getting strawberry and cream crepes? | 2 |
| How many crepes come in a crepe combo if they are getting swedish crepes? | 2 |
| How many crepes come in a crepe combo if they are getting lemon ricotta mixed berry crepes? | 1 |
| How many crepes come in a full order of lemon ricotta mixed berry crepes? | 2 |
| How many crepes come in a side order of lemon ricotta mixed berry crepes? | 1 |
| How much lemon ricotta goes inside of each lemon ricotta mixed berry crepe? | 2 oz, or 1 line each |
| How much lemon ricotta goes on top of lemon ricotta crepes? | 1 oz |
| What is the garnish for lemon ricotta mixed berry crepes? | Mixed berry topping, 3 shakes powdered sugar, lemon wedge |
| How musch mixed berry topping is used ona side order vs a full order of lemon ricotta mixed berry crepes? | 1/2 |
| How much mixed berry topping is used on lemon ricotta mixed berry crepes? | 1.5 oz |
| How many crepes come in a full order of strawberries and cream crepes? | 4 |
| How many crepes come in a side order of strawberries and cream crepes? | 2 |
| how many strawberries come on strawberries and cream crepes? | 2 1.5 oz spoodle or 8-10 strawberries |
| How much vanilla sauce is used to garnish a full order of stawberry cream crepes? | 16 zigzags |
| What is the garnish for strawberry creme crepes? | vanilla sauce, powdered sugar, whipped topping |
| How many strawberries go on a half order of strawberry cream crepes? | 1 1.5 oz spoodle |
| To what temp must we cook egg batter crepes? | 165 |
| How are strawberry creme crepes folded? | into corner round triangles |
| What is the garnish for swedish crepes? | 2 shakes powdered sugar |
| How much lingonberries goes on swdish crepes? | 1 #100 scoop |
| How much butter goes on lingonberry crepes? | 1 #100 scoop |
| How much butter is used to make french toast? | 1 1/2 oz laddle spread |
| How many slices of french toast come in a full order? | 2 |
| What is the garnish for french toast? | 3 shakes powdered sugar, 1 #100 scoop whipped butter |
| What should you used to coat french toast bread? | tongs |
| How long does it take french toast to cook on each side approximately? | 3 minutes |
| How should french toast be plated? | directly on top of each other in whole peices |
| What temperature should the grill be? | 350 degrees |
| How many peices of french toast come in a french toast combo? | 1 |
| What comes ina french toast combo with the french toast? | 1 hashbrown, 2 eggs, and 2 bacon or sausage links |
| How much lemon ricotta comes on lemon ricotta french toast? | 2 oz |
| What is the garnish for lemon ricotta french toast? | 1.5 oz spoodle mixed berry, 3 shakes powdered sugar, and a lemon wedge |
| How much mixed berry topping comes on lemon ricotta berry french toast? | 1.5 oz spoodle |
| how many banana slices come on strawberry banana french toast? | 5 slices per peice |
| How many spoodles of strawberries come with each peice of strawberry banana french toast? | 1 |
| What is the garnish for strawberry banana french toast? | Powdered sugar |
| How much waffle batter is used in a belgian waffle? | 6 oz |
| how much butter is used with belgian waffles? | 1 #100 scoop |
| What plate are waffles served on? | service plate |
| What comes with the waffle in waffle combo? | 2 sausage or bacon strips and 2 eggs |
| how many chicken strips come with chicken and waffles? | 4 |
| What garnish is used with chicken and waffles? | 1 #100 scoop butter and 1.5 oz sauce of choice |
| How should waffles be arranged on platter for chicken and waffles? | shingled going along one side the lengh of the platter |
| What comes in a 2x2x2 combo? | 2 eggs, 2 sausage links or bacon strips, and 2 pancakes |
| How should you toast multigrain bread for avocado toast? | with toasting oil on grill |
| How much roasted cherry tomatoes are used for avocado toast? | 1 oz |
| What goes on avocado toast? | multigrain bread, cherry tomatoes, avocado, IHOP seasoning, and 1 lemon wedge |
| How much avocado goes on avocado toast? | 1 whole avocado |
| How many shakes of SOP seasoning are used on avocado toast? | 3 |
| What side should be toasted on avocado toast? | both |
| What is included in a breakfast sampler? | 2 bacon, 2 sausage, 2 ham, 1 hashbrown, 2 eggs, and 2 pancakes |
| To what temp should ham be cooked? | 155 |
| How many pancakes comes with chicken and pancakes? | 3 |
| What is the garnish for chicken and pancakes? | 1 #100 butter scoop and 1.5 ounces sauce of choice |
| How large are the CFS steaks? | 8 oz |
| How much gravy goes on CFS's | 4 oz or 2 laddles |
| What comes with country fried stea and eggs? | steak, 4 oz gravy, 2 eggs, 1 portion hash, 2 buttermilk pancakes |
| How do you garnish country fried steak and eggs? | with a steak knife and 1 heaping #100 scoop butter |
| How many sausage patties come in plant based sausage combos? | 2 |
| How many ounces of egg white come in plant based sausage combos? | 4 |
| how many ounces fresh fruit come in plant based sausage combos? | 4 |
| What are the accompanyment choices for plant based sausage combos? | multigrain toast, or 2 protein pancakes |
| where are plant based sausages cooked? | in an egg pan |
| how long does it take to cook plant based sausage? | 6 minutes |
| What plate is the plant based sausage combo served on? | platter |
| What is included in a quick 2 egg breakfast? | 2 eggs, 1 hash brown, 2 peices bacon or sausage, and 2 peices of toast |
| How many oz of steak tips are included in sirloin tips and eggs? | 8 oz |
| What is included in a sirloin tips and eggs? | steak tips, mushrooms and onions, hashbrowns, 2 eggs and 2 pancakes |
| How are steaktips and eggs garnished? | 1 heaping #100 scoop and a steak knife |
| How many shakes of SOP seasoning are used on steaktips? | 4 |
| How many oz mushrooms are used on steaktips and eggs | 2 |
| How many oz onions are used on steaktips and eggs? | 1 |
| What temp is a well done steak cooked to? | 165 |
| What temp is a medium well steak cooked to? | 150-160 |
| What temp is a medium steak cooked to? | 140-150 |
| What temp is a medium rare steak cooked to? | 130-140 |
| What temp is a rare steak cooked to? | 125-130 |
| how long does it take to cook a well done steak? | 5 minutes |
| How long does it take to cook a medium well steak? | 4 minutes |
| how long does it take to cook a medium steak? | 3 minutes |
| How long does it take to cook a medium rare steak? | 2 minutes |
| How long does it take to cook a rare steak? | 1.5 minutes |
| How should the sirloin tips and onions and mushrooms be put on plate? | mixed together |
| When should mushrooms and onions be added to steak tips? | half way through cooking |
| How should smoked sausages be split? | end to end but not completely cut through |
| How many peices of french toast go with a split decision? | 1 |
| What is included in a split decision? | 2 peices bacon, 2 peices sausage, 2 eggs, 2 pancakes, and 1 french toast |
| How is a split decision garnished? | 1 scoop butter on pancakes and french toast and 3 shakes powdered sugar |
| What color tonges are used for dipping french toast? | blue |
| What do you use to dip french toast? | Tongs |
| What do you do with french toast batter to side of french toast as it cooks? | cut it off |
| What plate do you put a french toast combo on? | Platter |
| How many pancakes come with a tbone steak? | 3 |
| What is the garnish for a TBone steak and eggs? | steak knife, 1 scoop butter |
| Where do sauces go on omelettes? | half inside first and half outside before any other ingredients are added |
| What is the order of ingredients inside an omelette? | half sauce, half cheese, half protien/veggies |
| What is the order of ingredients outside an omelette? | Half sauce, half protien.veggies, half cheese |
| How much bacon is in a bacon temptation omelette? | 4 #30 scoops |
| How much cheese sauce goes on a bacon temptation? | 2 oz |
| how much omelette batter is used to make an omelette? | 4 oz |
| How many ounces diced tomato go on a bacon temptation omelette? | 1 |
| What can come with an omelette as a side? | 3 pancakes ,hash browns, 2 slices toast, bowl fresh fruit, 3 flavored pancakes |
| What do you do with LBA when making omelettes? | poor on grill and DO NOT spread |
| How much should you cook the omelette batter? | till done but not brown |
| Where does tomato go for bacon temptation omelette? | Half inside, half outside |
| How do you assemble omelette with egg whites? | folded in half and not rolled |
| How much mushroom goes on a steak omelette? | 2 oz |
| How many ounces of steak goes into steak omelettes? | 4 oz |
| How many oz of denver mix goes into a steak omelette? | 1 oz |
| How many ounces of tomato go into a steak omelette? | 2 oz |
| How many ounces of egg whites are used for an egg white omelettes? | 6 oz |
| At what temperature are steak tips cooked for steak omelettes? | 155 |
| What size do you trim omelettes down to? | 8 inches |
| How much chicken goes in a chicken fajita omelettes? | 6 oz |
| How many shakes of SOP seasoning go on a chicken fajita omelette? | 3 |
| how many oz of fire roasted fajita veggies go on a chicken fajita omelette? | 4 oz |
| how many serrano peppers go with a chicken fajita omelette? | 1 |
| how many oz of omelette batter are used for omelettes? | 8 oz |
| How much bacon is used in a colorado omelette? | 2 #30 scoops |
| How many oz of pot roast are used in a colorado omelette? | 2 oz |
| how many sausage links go in a colorado omelette? | 2 |
| What size are sausage supposed to be cut for colorado omelettes? | 1/2" |
| What meats go in a colorado omelette? | bacon, ham, sausage, pot roast |
| What is served with a colorado omelette? | 1 side and 1 cup salsa |
| What omelettes come with salsa? | Colorado, chicken Fajita, big steak |
| How much poblano hollandaise is used in a spicy poblano omelette? | 2 2oz ladles |
| How much serrano is used in a spicy poblano omelette? | 1 #30 scoop |
| What goes in a spicy poblano omelette? | Serranos, pot roast, and fajita blend |
| How much spinach goes in a spinach mushroom omelette? | 2 oz |
| How many shakes SOP seasoning go into a spinach mushroom omelette? | 4 |
| What Omelettes get SOp seasoning? | Spinach mushroom and chicken fajita |
| How much hollandaise is used in a spinach and mushroom omelette? | 2 oz |
| How many oz of mushrooms are used in a spinach mushroom omelettes? | 2 |
| How many oz of onions are used in a spinach mushroom omelette? | 1 |
| How are hashbrowns prepared for burritoes? | they are cut in half |
| How do you prep a tortilla? | heat on first side for 5 seconds then heat on second for 15 secons with cheese present |
| How much omelette batter is used for burritoes? | 4 oz |
| How much rice is used in burritoes? | 6 oz |
| to what temp should you reheat rice? | 165 |
| What should be placed on a breakfast burrito recipe first? | hash, eggs, then cheese |
| At what point do you add suace in a burrito recipe? | after protein is added |
| At what point do you add uncooked ingredients in a burrito? | after all other ingredients |
| how are hashbrowns oriented in the burrito? | cut in half and spread lengthwise |
| In what order are rice based burritoes set up? | rice, then sauce, then protien, then veggies |
| How should burritoes be plated? | cut in half with one on top of the other |
| How should IHOP and go burritoes be plated? | wrapped in foal sheet and uncut with sticker with initials |
| What does NM stand for with burritoes? | New mexico |
| What does CL stand for with burritoes? | Classic |
| What does SB stand for with burritoes? | Spicy shredded beef |
| What does SC stand for with burritoes? | Southwest chicken |
| When is cheese added in a bowl? | half before sauce, and protien, half after |
| How are hashbrowns put in a bowl? | whole and without being cut |
| How is avocado spread on a bowl? | fanned out |
| What is included in a classic burrito? | hash browns, 2 sausage links or 2 #30 scoops bacon, 4 oz cooked omelette batter, |
| What is a burrito accompanied by? | 1.5 oz salsa |
| What sides can accompany a burrito? | 2 buttermilks, or french fries, or hash browns, or toast, or fruit |
| How much is avocado is used in aburrito? | 1/4 avocado |
| How many sliced do you cut a avocado quarter? | 4 |
| What goes in a new mexican chicken bowl or burrito? | denver mix, 3 oz chicken, 3 shaked SOP seasoning, 6 oz rice, 2 oz blend cheese, 2 oz tomato, 1 oz white cheese sauce, 1/4 avocado |
| What goes in a southwest chicken bowl? | 1 hash brown, 1 oz denver, 2 oz chicken, 3 shakes sop, 1 #30 scoop bacon, 2 oz cheese blend, 1 oz white cheese sauce, 2 oz diced tomato, 1/4 avocado |
| What goes in a spicy beef bowl? | 4 oz pot roast, 2 oz fajita blend, 6 oz rice, 2 oz shredded cheese, 1 #30 scoop serrano, 1/4 avocado, 1.5 oz poblano qeso in a cup |
| How many chicken strips go in a buffalo chicken melt? | 4 |
| What bread is used for buffalo chicken melt? | challah |
| What cheese is used in a buffalo chicken melt? | 2 oz chihuahua |
| How many pickles are used ina buffalo chicken melt? | 5 |
| What is served with a buffalo chicken melt? | 1 side and ranch |
| What goes in a buffalo chicken melt? | challah bread, chihuahua cheese, buffalo sauce, pickle chips, |
| what temp should you heat buffalo sauce? | 140 |
| How long does it take to cook chicken strips? | 5 minutes |
| What do you use to toast buffalo chicken melt challah bread? | toasting oil |
| What goes on a cali roasted turkey melt? | 2 strips bacon, 1 oz cherry tomatoes, multigrain bread, mayo, chihuahua, roasted turkey, avocado |
| how mush turkey breast goes on a cali roasted turkey melt | 4 oz |
| How much mayo is used on sandwiches? | 0.5 oz |
| How many roasted cherry tomatoes go on a cali melt? | 9 |
| How many slices of ham go on a ham and egg melt? | 5 |
| What goes on a ham and egg melt? | eggs, american cheese, ham |
| How much american cheese goes in a ham and egg melt? | 4 |
| What eggs go in a ham and egg melt? | 2 eggs over hard |
| How do you cut ham and egg melt? | corner to corner |
| how much philly meat goes on a philly stacker | 7 oz |
| how much onion goes in a philly stacker? | 2 oz |
| How much SOP seasoning goes on a philly stacker? | 4 shakes |
| How many slices american cheese g on a philly stacker? | 2 |
| What goes as garnish on a philly stacker? | steak knife |
| How are tomatoes arrange on a chicken and veggie salad? | 4 slices equally spaced on each corner |
| How are onions arranged on a chicken and veggie salad? | 4 rings equally spread on each corner between tomatoes |
| How is grilled chicken spread on a chicken and veggie salad? | sliced in 1/2" strips in order |
| How much iceburge lettuce goes in a chicken and veggie salad? | 9 oz |
| How much tomato goes on a chicken and veggie salad? | 2 oz |
| how much avocado goes on a chicken and veggie salad? | 1/4 avocado |
| How is avocado put on a chicken veggie salad? | fanned out on the top in the middle |
| How is crispy chicken spread across the chicken and veggie salad? | spread across the top after veggies |
| What fruit is in a fresh fruit bowl during fall and winter? | grapes, honeydew, oranges, and pineapple |
| What fruit is in a fresh fruit bowl during spring an summer? | grapes, blueberries, melon, pineapple, and watermelon |
| How much SOP seasoning goes on a burger? | 4 shakes |
| What goes with the steakburgers when plated? | steaknife |
| What is included on a big brunch burger in order? | 2 bacon strips, 1 over medium egg, 1 slice american cheese, 1 beef puck |
| How much IHOP sauce goes on a burger? | 2/3 oz |
| How many circles go on a IHOP burger? | 3 per bun |
| How many dill pickles go on a burger? | 5 |
| How many red onion rings go on a burger? | 2 |
| How many tomatoes slices go on a burger? | 2 |
| To what temp do you cook a burger? | 158 |
| How many onion rings go on a cowboy burger? | 2 |
| How many circles of BBQ do you use when putting on a bun? | 5 |
| What size shaker do you use for IHOP seasoning? | Medium hole |
| How much serrano blend is used on a jalapeno kick? | 2 oz |
| What cheese goes on a jalapeno kick? | pepperjack |
| how much mayo goes on a jalapeno kick? | 2/3 oz |
| What goes in a appetizer sampler? | 4 chicken strips, 5-6 onion rings, 4 cheese sticks |
| What suaces go with a appetizer sampler? | marinara and customers choice of IHOP sauce, honey mustard or ranch |
| What goes with the appetizer sampler as it is brought to the table? | underliner and napkin |
| How long do you fry onion rings? | 3 minutes |
| How long do you fry mozzarella sticks? | 2 minutes |
| to what temp do you warm maranara? | 140 |
| How many chicken strips go with a BBQ chicken strips and fries? | 5 |
| What sauce is served with BBQ chicken strips and fries? | IHOP sauce, honey mustard, or ranch |
| What sized portions are fries portioned? | 6 oz |
| How many chicken strips come in a buffalo chicken strips and fries recipe | 5 |
| What is platted with a chicken quesadilla? | jalapenos, sour cream, and salsa |
| How much chicken goes with a chicken quesadilla? | 3 oz |
| What goes in a chicken quesadilla? | 3 oz chicken, 3 SOP shakes, 2 oz fajita blend, 4 oz shredded blend |
| What is served with jalapeno cheese bites? | ranch |
| How many jalapeno cheese bites go together? | 6 |
| What is served with mozzarella sticks? | Maranara |
| What goes with Mozzarella sticks when served? | underliner and napkin |
| What jam goes with roasted turkey breast dinner? | lingonberry |
| how much turkey breast goes with a turkey breast dinner? | 6 oz |
| How much turkey gravy goes with a turkey breast dinner? | 4 oz |
| How many chicken breast fillets come with a cripy chicken dinner? | 2 |
| How much SOP seasoning goes on the salmon | 3 shakes |
| What is served with a salmon? | 2 sides and a lemon wedge |
| To what temp do you cook salmon | 145 |
| How do you plate salmon? | strip side down |
| How much mushroom and onions goes on a salsbury steak? | 2 oz mushrooms 1 oz onions |
| To what temp do you cook salisbury steak? | 158 |
| What goes on the salisbury steak after it is flipped? | mushrooms, onions, 4 shakes SOP, and 1 scoop LBA |
| How long does it take to cook a salsbury steak? | 8 minutes |
| How many pancakes go with a senior buttermilk pancakes? | 3 |
| What goes with a senior french toast? | 1 peice french toast, 2 slices bacon or sausage |
| How many chicken strips go on a senior chicken strips? | 3 |
| What shaker lid is used for powdered sugar? | small hole |
| How many chocolate chips go on a funny face combo to top it? > | 10 |
| how many maraschino cherry halves go on a funny face combo? | 2 |
| What comes on a funny face combo normally? | 1 piece bacon, 1 piece sausage, 1 egg, 1 chocolate pancake |
| What should the face on a funny face combo look like? | a smily face with a nose |
| How large is the pancake on a funny face combo? | 5 inches |
| How many chocolate chips go inside a funny face combo? | 10 |
| What side faces up when you plate the pancake for a funny face combo? | chocolate chip side |
| What comes on a Jr cupcake pancake combo? | 1 egg, 1 sausage link, 1 piece bacon, one cupcake pancake |
| What d oyou use to garnish a cupcake pancake? | 2 shakes rainbow sprinkles, rosette whipped topping, cupcake icing |
| How much icing comes on a cupcake pancake? | 1 oz |
| How many sprinkles go inside a cupcake pancake? | 1 level soupspoon |
| How is cupcake icing spread on a cupcake pancake? | edge is edge |
| How many proteins come on a silver 5? | 1 |
| What size are silver 5 pancakes? | 3.25 inches |
| What is the garnish for silver 5's? | 1 scoop butter |
| What goes with a Jr Cheeseburger normally? | apple sauce or fries |
| What is the garnish for Jr chicken and waffles? | whipped butter |
| What is the garnish for a Jr Chicken strip dinner? | ranch dressing |
| How many oz macaroni come in a kids mac and cheese? | 7 |
| What is kids mac and cheese served in? | soup bowl |
| What size glass is used for kids chocolate milk? | 10 oz |
| What size glass is used for chocolate milk? | 16 oz |
| How do you mix chocolate milk? | fill glass half full, mix in chocolate syrup then fill the rest of the way. |
| How much chocolate syrup goes in a 16 oz glass of chocolate milk? | 1.5 oz |
| How much chocolate syrup goes in a 10 oz glass of chocolate milk? | 1 oz |
| What garnish is given to a 8 oz hot chocolate mug? | rosette of whipped cream |
| What garnish is given to a 16 oz to go cup? | layer of whipped cream |
| How many packets of hot chocolate go in a 8 oz mug of hot chocolate? | 1 |
| How many packets of hot chocolate go into a 16 oz to go cup? | 2 |
| What is the garnish for iced coffee? | half and half, sugar, iced tea spoon, napkin, straw |
| How full do you fill a glass with ice when making iced coffee? | 3/4 |
| How much cold brew coffee goes in a 16 oz glass of iced coffee? | 10 oz |
| how much cold brew coffee goes in the 30 oz to go cup of iced coffee? | 12 oz |
| What is the garnish for iced tea? | lemon wedge, iced tea spoon, straw, napkin |
| What kind of milk do we serve? | 2% |
| How many pumps vanilla go in the original iced coffee when flavored? | 2 |
| how many pumps swiss chocolate flavored beverage syrup go in mocha flavored iced coffee? | 2 |
| What comes with a original iced coffee? | Iced tea spoon, napkin, wrapped straw |
| How many pumps blue raspberry syrup go into blue raspberry lemonade splasher? | 2 |
| How many oz lemonade go into blue raspberry lemonade splasher? | 3 |
| How many oz lemon lime soda go into a blue raspberry lemonade splasher? | 7 |
| What is the garnish for blue raspberry lemonade? | 5 blueberries and a straw |
| Hwo much blue raspberry syrup goes in the blue raspberry lemonade splasher when its to go? | 3 pumps |
| How much lemonade goes in a blue raspberry lemonade splasher when it is to go? | 4 oz |
| How many oz lemon lime soda go into a blue raspberry lemonade splasher when it is to go? | 8 oz |
| What ratios are used to make mango and wildberry lemonade splashers compared to the blue raspberry splashers? | the same |
| How many oz milk go in a milkshake? | 4 oz |
| How many scoops ice cream go in a milkshake? | 5 |
| How many oz ice cream go in a shake? | 7.5 oz |
| What is the garnish on a milkshake? | 1" of whipped topping over the rim of the glass |
| How many zigzags chocolate syrup go on a chocolate shake? | 5 |
| How much chocolate syrup go in a chocolate shake? | 1 #30 scoop or 1.45 oz |
| What goes with a chocolate shake when serving a shake? | Milkshake glass, tin, straw, and spoon |
| What setting should the milkshake machine be set at? | 3 |
| How many oreo pieces go in a oreo cooking shake? | 2 #30 scoops or 1.06 Oz |
| What is the garnish for oreo shakes? | 1 #30 scoop oreo pieces |
| How many strawberries go in a strawberries and cream shake? | 1 spoodle (1.5 oz) strawberries in glaze |
| How many pumps vanilla go in a vanilla shake ? | 2 |
| How many pancakes go in a full order of gluten free pancakes? | 4 |
| What should be put into panckaes and waffles that are gluten free? | a frill pick |
| Where does service excellence begin? | Connectin with guests |
| How do you make a connection with guests? | Communicate with interest, read the guest |
| What three things do guests want out of servers? | Fast, friendly, exact |
| What is food auctioning? | When food is given out without knowing who it belongs to at the table |
| Should we have food auctioning? | no |
| How do you keep track of food at a table? | using a pivot point and writing down seat positions |
| When should you offer a refill? | when drinks are half empty |
| Do you reuse glasses during refills? | no |
| When should you bring condiments to the table? | 3-5 minutes after ordering |
| What does first round mean? | I can't delivery a food order due to getting guests their first round of beverages right now |
| What does Guest request mean? | I can't delivery food due to a guest special request |
| What does Got it mean in food delivery? | I can deliver a food order |
| WHat is zone service? | When you share a zone of a restaurant to care for all the guests in that area |
| WHat does stand mean? | Wait for the entire order |
| What does go mean? | Go with part of the order and come back for the rest |
| What is dragging? | It means part of the order is still being worked on after most of the order has been delivered. |
| How do you organize food during expo? | By seat number |
| What is suggestive selling? | Suggesting food customers may not have thought about |
| What kinds of suggestive selling is there? | Add ons, fill in gaps, up selling, recommendations, |
| What are the three elements of suggestive selling? | Know your menu, know your guests, make unique suggestions |
| What are the stages of serverbanking? | preshift, during, post shift |
| What is recommended for the amount of money on a server? | 2 5's, 8 1's, and some change |
| What happens post shift during serverbank checkout? | CLose open checks, run server report, verify cash due, submitting slips, cash etc, sign checkout and log |
| What are the steps to running a server report? | Login, select function, select server checkout, authorize printing |
| What is COMS? | Conversational, ordering, mode, simulation |
| When should you check in on food with the guest? | After about 2 bites or 2 minutes |
| How quickly should you greet guests at a table? | within 30 seconds |
| How much vanilla sauce should go on a strawberries and cream crepe? | 8 zigs for side order 16 for full |
| To what temp must hollandaise be heated? | 165 |
| To what temp must cheese sauce be heated? | 165 |
| To what temp must coffee be held? | 175-185 |
| To what temp must stuffed french toast be heated? | 145 |
| To what temp must philly meat be cooked? | 155 |
| To what temp must pork be heated? | 145 |
| In what temp range must freezers be? | -10 - 0 |
| In what temp range should steam tables be? | 140 or above |
| In what temp range should the high temp dishwasher be? | 180-194 |
| In what temp range must a low temp dish machine be? | 75-120 |
| What temp must handwashing sinks reach? | 100 |
| What temperature should the fryers be set? | 350 |
| What termperature should all grills be set? | 350 |
| How long does it take to cook bacon from stage 1? | 4 minutes |
| How long does it take to cook egg batter pancakes (crepes? | 3 minutes |
| How long does it take to cook hashbrwosn | 10-12 minutes |
| How long does it take to cook crispy hashbrowns | 14-16 minutes |
| How long does it take to cook turkey bacon? | 4 minutes |
| How long does it take to cook smoked sausage? | 4 minutes |
| How long does it take to cook french toast? | 4-6 minutes |
| How long does it take to cook a Talapia fillet? | 4 minutes |
| How long does it take to cook pork suasage? | 4 minutes |
| How many times do you rotate pork sausage during cooking? | 4 |
| How long should it take to cook an omelette? | 3.5 minutes |
| How long should it take to cook a panc ake? | 3.5 minutes |
| How long should it take to cook a NY cheesecake pancake? | 4.5 minutes |
| How long should it take to cook a GF pancake? | 3 minutes |
| How long does it take to cook a poached egg? | 3-3.5 minutes |
| How long does it take to cook sliced mushrooms? | 2 minutes |
| What is the hot holding time for hot syrup? | 4 hours |
| What is the shelf life of mashed potatoes? | 4 days |
| What is the shelf life of stage 2 bacon? | 20 minutes |
| What is the shelf life of pork sausage after cooked? | 30 minutes |
| What is the shelf life of cooked hashbrowns? | 1 hour |
| What is the shelf life of buttermilk batter? | 2 days |
| What is the shelflife of GF pancake mix? | 1 day |
| What is the shelflife of crepe batter? | 4 days |
| What is the shellife of crepes? | 1 day |
| What is the selflife of french toast? | 4 hours |
| What is the sehlife of belgian waffle batter? | 3 days |
| What is the shelflife of omelette batter? | 4 hours |
| What is the selflife of prepared country gravy? | 3 days |
| What is the selflife of iced coffee? | 2 days |
| What is the shelflife of diced onions? | 3 days |
| What is the shelflife of denver mix? | 3 days |
| What is the selflife of fruit not mixed? | 3 days |
| What is the shelflife of fresh fruit mixed? | 1 day |
| What is the shelflife of mushrooms sliced? | 2 days |
| What is the shelife of rehydrated hashbrowns? | 2 days |
| What is the shelflife of portioned spinach? | 2 days |
| What is the shelflife of romaine lettuce blend? | 2 days |
| What is the shelf life of sliced tomatoes? | 1 day |
| What is the shelflife of sliced avocado? | 1 hr |
| What is the shelflife of diced ham? | 5 days |
| What is the shelife of por roast? | 5 days |
| What is the shelife of cupcake icing? | 3 days |
| What is the shelflife of marinara? | 7 days |
| What is the shelflife of salsa? | 7 days |
| What is the shelflife of salad dressings? | 7 days |
| What is the shelf life of french toast concentrate? | 5 days |
| What is the shelflife of sausage links precooked? | 5 days |
| What is the shelflife of smoked sausage | 5 days |
| What is the shelflife of steak strips? | 5 days |
| What is the shelflife of turkey bacon? | 5 days |
| What is the shelf life of talapia? | 4 days |
| What is the shelflife of TBOne steak? | 4 days |
| What is the shelflife of stage 1 bacon? | 1 day |
| What is the shelflife of buttered corn? | 7 days |
| What is the shelflife of strawberries in glaze? | 4 days |
| What is the shelflife of turkey gravy? | 5 days |
| What is the shelflife of white cheese sauce? | 7 days |
| What is the shelflife of hollandaise sauce? | 5 days |
| What is the shelflife of shredded cheese? | 7 days |
| What is the shelflife of eggs? | 3 days |
| What is the shelflife of non orange juices? | 7 days |
| What is the shelflife of roasted turkey breast? | 5 days |
| What portion size should diced ham be portioned? | 1 oz |
| What sized laddle should be used for LBA? | 1/2 oz |
| What syrup pump should be used with the monin syrups? | 1/4 oz |
| What size scoop should be used with sour cream in the BOH? | #30 |
| What size scoop should be used with sour cream in the FOH? | #100 |
| What sized portioned should mashed potatoes be? | 3 oz |
| What size portion should gravy be? | 2 oz |
| What size portion should salsa be? | 2 oz |
| What size scoop should be used with lingonberries? | #100 |
| What size laddle should be used with cupcake icing? | 1 oz |
| What sized scoop should be used with ice cream? | #20 |
| How mach water is used in a batch of buttermilk batter? | 6 gallons plus 12 ounces |
| How high can you stack stage 1 bacon after prep? | 12 layers |
| How long should you rehydrate hashbrowns? | Overnight |
| What is the minimum time rehydrating hashbrowns should be held at room temp when prepared before use? | 20-30 mintues |
| What is the thaw time for a single tray of black angus beef pucks? | 24 hours |
| What is the thaw time for two stacked trays of beef pucks? | 3 0hours |
| What thickness should onions be cut? | 1/8 inch |
| What thickness should mushrooms be cut ? | 1/8 inch |
| What thickness should tomatoes be cut? | 1/4 inches |
| How should lemon wedges be cut? | Cut lemons from blossom end to stem end (ends are not cut off) into 6 equal wedges and make a small cut in the center of each wedge. |
| What is the correct diameter for crepes? | 8" rounds |
| What is the maximum height crepes should be stacked? | 20 crepes |
| What are poached eggs usually served on? | Toast |
| What butter should be used on toast? | Melted whipped butter |
| What is the only oil approved for simple and fit menu? | Pam cookng spray |
| What oil is used for sirloin tips? | Salad oil only |
| What thickness should sliced bananas be cut? | 1/4" |
| What side of a crepe should be facing out? | web side |
| What oil is used for talapia? | Salad oil only |
| What should you use to help heat talapia? | Bell cover |
| Should you prefill coffee filters/etc? | no |
| What is the maximum hold time for glass pot coffee? | 25 minutes |
| What is the maximum hold time for urn/satellite coffee? | 60 minutes |
| What is the hold time for brewed iced or sweet tea? | 8 hours |
| How many tomatoes go on the house salad? | 2 slices cut in half |
| What should you do when escorting guests to their table? | Walk at their pace and engage in light conversation |
| Where should you handle glasses? | At the base |
| What is the 5 step training method at IHOP? | Plan, tell ,show, do, review |
Created by:
kgoettsche