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MGMT 310 EXAM 1
| Question | Answer |
|---|---|
| What are the level of management from top to bottom? | Top managers, middle managers, first-line managers, nonmanagerial employees |
| What is a first line manager? | Manage the work of non-managerial employees |
| What is a middle manager? | Manage the work of first-line managers |
| What is a top manager? | Responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. |
| Where do managers work? | organizations. |
| What is the definition of an organization? | A deliberate arrangement of people to accomplish some specific purpose. |
| What is the definition of efficiency and what school is it in? | Doing things right. Getting the most output from the least amount of input (OLD SCHOOL). |
| What is the detention of effectiveness and what school is it in? | Doing the right things. Attaining organizational goals (NU SKOOL). |
| What are the four functions of management? | Planning, organizing, leading, controlling |
| What is the definition of technical skills? | Knowledge and proficiency in a specific field |
| True or false technical skills are included in management skills. | True |
| What are some characteristics of top managers? | Are more conceptual and less technical. |
| Where did the industrial revolution begin? | Began in Great Britain |
| What is the definition of an industrial revolution? | A period during the late eighteenth century when machine power was substituted for human power. |
| What are the major approaches to management? | Historical background, classical approaches, behavioral approach, quantitative approach, contemporary approaches. |
| Who is the father of scientific management? | Frederick Winslow, Taylor |
| Who studied time and motion studies? | Frank and Lilllian Gilbreth |
| What contemporary approach is labeled as a set? | Systems: a set of interrelated and interdependent parts arranged in a manner that produces a unified whole? |
| What are the eight steps of decision-making processes? | 1. identify a problem 2. identify the decision criteria 3. Allocate weights to the criteria 4. Develop alternatives 5. Analyze alternatives 6. Select an alternative 7. Implement the alternative 8. Evaluate1 decision effectiveness |
| Step 1 Decision making process is? | Problem: an obstacle that makes it difficult to achieve a desired goal or purpose. |
| Step 2 Decision making process is? | Decision criteria are factors that are important to resolving the problem. |
| Step 3 Decision making process is? | If the relevant criteria aren’t equally important, the decision maker must weight the items in order to give them the correct priority in the decision |
| Step 4 Decision making process is? | List viable alternatives that could solve the problem. |
| Step 5&6 Decision making process is? | Choose the alternative that generates the highest total in Step 5. |
| Step 7 Decision making process is? | Put the chosen alternative into action. Convey the decision to those affected and get their commitment to it. |
| Step 8 Decision making process is? | Evaluate the result or outcome of the decision to see if the problem was resolved. If it wasn’t resolved, what went wrong? |
| Bounded rationality what does it mean to satisfice | Accepting solutions that are “good enough” |
| Bounded rationality what does it mean to escalation of commitment. | an increased commitment to a previous decision despite evidence it may have been wrong |
| What is a structured problem? | straightforward, familiar, and easily defined problems |
Created by:
Mal201