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HR participates in the legislative process by doing what?
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Restructuring is used to do what?
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PHR Midterm
Midterm
| Question | Answer |
|---|---|
| HR participates in the legislative process by doing what? | The true activity is finding support (pro or against) for labor-related bills.. |
| Restructuring is used to do what? | Corporate restructuring examines individual business unites to eliminate redundancy, reduce costs and increase production. |
| What is the statement that describes what an organization does that is different from others? | The mission statement describes who the organization is, what it does, where it is going and how it is different from others. |
| What are the characteristics of an organization during the growth phase | As an organization becomes more successful during the growth phase, it can afford to provide competitive compensation and benefits for employees. |
| Improvements in technology have had their greatest impact on... | The greatest effect of technology is increased worker productivity. |
| What is a practical benefit for measuring diversity in hiring practices? | HR audits, including that of hiring practices related to diversity, are design to identify potential or real problems. |
| What is appropriate to use for an HR audit? | An HR audit examines HR policies and procedures for compliance and to determine whether the department is successfully meeting the organization's needs. This includes analyzing the employer handbook to ensure it is current with ever-changing labor-laws. |
| The four p's summarize the marketing function. What are they? | The four p's of marketing are product, price, placement and promotion. These summarize the responsibilities of the marketing team. |
| What are the elements of the SMART goal? | A smart goal is "specific, measurable, action-oriented, realistic and time-based". |
| What is a pocket veto? | Once congress forwards a bill, the president has 10 days to sign it. A pocket veto occurs when congress adjourns before the 10 days are up and the president does not sign it. |
| What are the methods used by organizations to communicate expected behavior to employees? | Written policies help an organization mitigate risk by identifying employee rights and responsibilities. Modeling appropriate behavior from the top down Coaching outlines correct behavior in accordance to guidelines. |
| What is a risk-management activity not required by law? | Employee handbooks are one tool used to compile written policies that aid in compliance with various state and federal laws but are not required by any law. |
| An HR audit enables an employee to do what? | Evaluate the effectiveness of current HR practices in alignment with goals. Identify exposure factors and the employer's potential risk due to compliance failures. Conduct a knowledge assessment of current workforce. |
| What are corporate programs that focus on behaviors that minimize the depletion of time, money or labor called? | Sustainability is behavior that doesnt deplete the resources used to achieve an outcome. Viable sustainability programs are those that are able to have a regular, systematic impact on resource depletion, thereby reducing waste and increasing efficiencies. |
| Ethics, offshoring, data security and philanthropy are all examples of HR's role in what functions? | Corporate responsibility has influence across all HR functions. Including worker rights, legal compliance, company culture development and corporate governance. |
| A decision out outsourcing specialized labor would most likely be made at which stage of the organization life cycle | Funding is low during startup; a decision must be made regarding obtaining the talent necessary to do the work. New organizations do not have the funds to develop employees from within, they must choose which positions are critical and outsource the rest |
| What is the purpose of an HR budget? | An HR budget reflects how many and what types of resources are necessary to accomplish a goal. The addition of employees, costs to train, and the purchase of new equipment are all examples of items that require cash to achieve strategic goals. |
| What element of an inventory-management system is defined by "purchasing smaller amounts of supplies more frequently"? | Just-in-time inventory is an inventory-management strategy that purchases smaller amounts of inventory more frequently to reduce inventory and ensure a steady supply of products for distribution. |
| What is the whistle blower policy? | 'prima facie' violation of w-blower protection must demonstrate that an employee was engaged in a protected activity, the employer knew or suspected, the employee suffered an unfavorable employment action, and was the result of engaging in said activity. |
| Salary, payroll taxes and benefits are all examples of what HR activity | Creating an HR budget takes into account standard expense items associated with having employees: salary, taxes, benefits, training, travel, equipment...etc |
| The marketing director needs to hire a replacement for the marketing coordinator, who is being promoted. The position has changed a lot and redefining the job requirements is needed. Where is a good source of information? | Job competencies, job description, job specifications |
| Which of the following is not a BFOQ? A. synagogue hiring a new rabbi requirement to be Jewish B. Lingerie catalog hires only females C. retail store in Asian neighborhood wants Asian Clerks D. swimming club requires a male for the bathroom attendant | C. according to the EEOC, there are no circumstances where race or color are a BROQ |
| The court case that identified adverse impact as an unlawful employment practice was... | Griggs identified adverse impact to mean that discrimination need not be intentional to exist |
| To determine the numbers and types of jobs needed for goals, HR must assess the KSAOs available withing the organization during a staffing needs analysis. What other factor is needed to complete the assessment? | A staffing needs analysis begins with an assessment of the KSAs needed to achieve future goals along with these that are currently available withing the organization. |
| How to determine a selection rate. | divide the number of hired applicants by the total number of applicants in each group. |
| How to determine adverse impact. | multiply that highest selection rate by .80. Any selection rates below are considered to be an adverse impact. |
| An Affirmative Action Plan must be completed by employers that meet which criteria? | Government contractors with 50 or more employees and contracts of $50,000 or more each year must complete Affirmative Action Plans |
| When Reduction in Force (RIF) occurs, the ADEA allows that protected employees may wave their rights under some circumstances. For the waiver to be vailed, the protected employee must be allowed how long to review and consider the agreement? | ADEA waivers are valid during a reduction in force only if the employee has 45 days to consider the agreement. |
| Which of the following is not required by IRCA? A. I-9 completed for all new hires within 3 days of hire B. employers comply with IRCA in good faith. C. I-9 forms be maintained for all employees D. Copies of documents presented for employment kept | IRCA allows, but does not require, employers to keep/make copies of documents presented for employment eligibility |
| Errors were found in a self-audit of I-9s, to include incomplete sections, questionable documents, over documentation. What is the appropriate corrective and prevention strategy you should recommend? | enrollment in E-verify for additional training. E-verify is a system-wide approach to helping employers comply with post-hire documentation regulations. |
| Electronic storage of records must include specific controls to ensure which of the following: A. Online retrievability B. No unauthorized access C. Ease of use D. Collaboration with an HRIS system | Although the decision to store employment records online is influenced by all factors, the ability to limit access is a strong element of labor law and privacy compliance. |
| Strategic recruitment activities include all of the following except: A. Labor market analysis B. design of total rewards package C. Employee referral program D. Defining the employer brand | employee referral program |
| What is a requirement of the Uniform Guidelines on employee selection procedures | Any tool used to select employees must be job-related and a valid predictor of success on the job |
| What Acts require federal contractors or subcontractors with contracts of $25,000 or more to list all non senior management job openings with state employment agencies? | the Vietnam-era Veterans' Readjustment Assistance Act of 1974 VEVRAA further requires that contractors and subcontractors meeting certain criteria list all job opening with these same state agencies |
| within the first 90 days, a security guard assaulted a shoplifter. During investigation, a criminal record was found. The hiring manager did not perform a BI. What error is this example? | Negligent Hiring occurs when an employer knows or should have known about an applicant's prior history that endangered customers, employees, vendor, or others with whom the employee comes into contact |
| What is the definition of "a major life activity" under the ADA? | the ADA defines "a major life activity" under two categories; general activities (caring for oneself) and major bodily function (breathing) |
| Professionals, craft workers, and laborers/helpers have what in common? | They are all job categories on the EEO-1 report. EEO-1 report requires employers to group jobs into job categories based on average skill level, knowledge and responsibility |
| What it the definition of 'job bidding'? | Job bidding allows internal candidates to express interest in a job prior to it becoming available. It gives the employees the opportunity to develop the skills necessary to successfully compete for the position once it becomes available. |
| Which interview question is unlawful? If you were an animal, what kind would you be? Are you a US citizen? Tell me about a time you disagreed with your boss about a course of action? Are you willing to undergo a medical exam if we offer you the job? | Any inquiries into an applicant's citizen status must be specific to the requirements of the job. |
| ________ is one of several learning organization characteristics. | Systems Thinking - refers to the characteristic of a learning organization that uses a variety of information-gathering techniques to acquire knowledge about new technology, determine its value and convert this knowledge into new practices and procedures. |
| Which of the following should be included in a supervisory training program? Conflict Management Budgeting Rotation through various divisions Internal controls | Supervisory training programs concentrate on topics related to interactions with employees such as conflict management |
| In the evaluation phase, the _______evaluation method focuses on how well the training resulted in learning new skills. | The learning evaluation method focuses on how well the training resulting in learning new skills |
| Which of the following factors can adversely affect transfer of training? The trainer's expertise A lack of job enforcement The subject of training None of the above | A lack of job enforcement can adversely affect transfer of training. Other adverse impacts are the result of interference from the immediate work environment and a nonsuppurative organizational climate. |
| A ____________learning curve begins slowly, with smaller learning increments, but increases in pave and with larger increments as learning continues. | The positively accelerating learning curve begins with smaller increments but increases in a pace and size as learning continues. |
| What is the most common reason for the failure of organizational-change initiatives is which of the following. | The most common reason for the failure of change initiatives is that people were not prepared for the change and given time to assimilate the reasons for the change. |
| The best-quality tool to use for gathering information about a specific problem is ...? | An Ishikawa diagram is an effective tool for organizing information about a problem when brainstorming with a group |
| What employee growth and assessment program are characterized by performance objectives? | MBO programs measure the successful attainment of objectives |
| An Employer uses short bursts of content delivered via video to train employees on new product designs. This is the best example of what instructional design model? | The AGILE model of instructional design is characterized by "chunking" training content into smaller more manageable pieces. AGILE is most likely to result in training content delivered in multiple models. |
| Mentoring involves ...? | A mentor is someone who takes a personal interest in an employee's career and who guides and sponsors them. Although a supervisor may be a mentor, they are usually individuals who are outside the chain of command and may even be from outside the org. |
| Prior to her company-wide diversity training, Melissa survey employees about their experiences in the organization related to the subject matter. What is this called? | FORMATIVE EVALUATION is a technique used prior to the commencement and during the design phase of training. Used to gather data used for training to ensure objectives are met and training meets with the needs of the workgroup. |
| WCB recently saw negative reviews online about their customer service. Management asked HR to design a strategic training initiative to address these concerns. Using the ADDIE model, what is HRs first step? | THE ADDIE model is a process that begins with an analysis of the specific training needs. In this example, management may believe that the negative reviews are the result of a lack of training, a thorough needs analysis is needed to create a training. |
| Task identity, task significance and feedback are examples of what? | JOB DESIGN is made up of several factors related to how the work gets done, broken into two categories: job enrichment and job enlargement. |
| Allowing employees to participate in the redesign of their work is an example of which of the following: Ownership Job Crafting Autonomy All of the Above | JOB CRAFTING is a form of employee ownership over their work that increases employee autonomy. Allowing them to contribute to the redesign of their jobs. Can increase job satisfaction and allow employees to build a role suited to their strengths. |
| Participants in a training program are asked to lg into a website at their convenience, watch a video lecture, and take a quiz. This is an example of what type of training? | ASYNCHRONOUS TRAINING is a self-paced training that typically occurs using computer-based tools. Although timelines may be pre-established, participants typically are able to set their own schedule for when they engage in learning the material |
| What type of evaluation are designed to identify what the participants want, know and need? | FORMATIVE EVALUATIONS are designed to gather information prior to design of training to measure the needs of the participants. This allows the designer to include content and exercises that will aid in the participant transfer to the training to the job. |
| PL recently began scheduling off-site meetings for its management team to review the operational realities of implementing elements of the strategic plan. What type of development activity is this? | PEER TO PEER COACHING is useful when a management work group has shared values or objectives. Assigning a one-on-one peer coach or using a team approach maximizes the diversity of skills available in any particular peer group. |
| How do you calculate training cost per employee? | Training coast per employee is calculated by dividing the total of all associated training costs by the number of full-time equivalent employees. |
| A training session involved asking a group of participants to answer questions related to Aflac using a duck to launch its brand. What type of training is this? | A CASE STUDY allows participants to review a real-world scenario related to their topic of study. Practical application and transfer of training are typically more successful when participants can see how it's done in the work environment. |
| What type of OD intervention would be best to help a company that is struggling with inefficiencies on the production line? | SIX SIGMA is useful because of its systematic and controlled approach; it was originally developed to address process and quality deficiencies on production lines. |
| What impact does a gig economy have on an employer's compensation plan? | With the rise of independent contractors creating a "gig" economy, HR must budget for labor differently. The employee burden will be different, and depending on the nature of the contactors, the labor cost may need to be calculated on a project basis. |
| Your employer has a marketing specialist who is an independent contractor. She is required to work three days a week, from 8am to 5pm. You advised your employer she should be hired as an employee. Which IRS factor are you basing this on? | BEHAVIORAL FACTORS include the degree of control an employer has over when and the way a worker performs the work. |
| What is an intrinsic reward? | Intrinsic rewards are those in which esteem is achieved from within oneself. |
| A total rewards philosophy can help achieve an organization's strategic goals by doing which of the following? | Helps determine what kind of employees will be attracted to the organization. Developing a philosophy to target employees with the KSAs needed by the organization can help advance the organization's mission. |
| An entitlement culture is appropriate for a business that needs what type of workforce? | An entitlement culture rewards longevity in the job. If increased productivity is a function of time on the job, an entitlement culture will encourage employees to stay with the company. |
| A company that wants to reduce the cost of its unemployment insurance should do what? | Aggressively fight unjustified claims for unemployment and establish an effective performance management program. |
| An unlimited time-off plan has what advantages for the employer? | Unlimited time off plans reduce the administrative burden of tracking accruals. Unlimited tie off actually can make it more difficult to schedule workflow. |
| The state in which you practice HR requires a higher minimum wage than the federal government. Your employer only wants to pay the federal minimum wage. What should you do? | The correct choice in this situation is to tell the employer that paying less than the state minimum wage is illegal. However, you may back this statement up by creating wage bands to make the argument that pauing wotomg ramge wo;; help hi retainemployes |
| What is the primary purpose of paying employee's commission? | Commissioned-based pay is a form of incentive designed to drive the employee behaviors specifically related to selling products. While it does so by making a portion of the employee pay at risk, may not result in the employee making less than minimum wage |
| A summary plan description is not required for which plan? | Summary plan descriptions are required only for group health plans, and not for defined contribution plans, defined plans or FSAs. |
| Which of the following expenses may generally not be used against a flexible spending account? Gym membership Durable medical equipment Acupuncture Psychiatric care | GYM MEMBERSHIPS are to reimbursable under flexible spending accounts. |
| ESPOs, ESPPs, and profit sharing are all examples of what? | GOUPS INCENTIVES share common elements including the reward of individuals based on their collective efforts. |
| When several workers at a nuclear power plant call in sick with the flu, the manager calls James and asks him to come in three hours early. James will be paid a premium on top of his normal pay rate for these hours. This is an example of what? | CALL_BACK PAY is a premium paid to employees who are called to work before or after their scheduled hours. |
| Cost-of-living adjustments are generally tied to which economic factor? | Wage compression occurs when employer pay rates do not keep up with EXTERNAL MARKET CONDITIONS and the economy. When the cost of living goes up, pay rates should be adjusted as well. Employers often tie pay increases to the CONSUMER PRICE INDEX. |
| In a merit matrix, where would be the best position to place a fully trained employee that is meeting performance expectations and who has been with the company for about three years? | For fully trained employees with satisfactory performance who have been with the company less than 5 years, the mid-point of the salary range is reasonable. |
| Prescription coverage is an example of what type of employee benefits? | Prescription medication coverage is an example of an employee health and welfare benefit. |
| Which of the following is not an example of a voluntary benefit? Medicare Vision insurance Qualified pension plan Sick pay | Medicare is a type of involuntary benefit introduced by the Social Security Act of 1935. Along with retirement, these mandated benefits are subsidized by a tax on both the employer and employee called FICA. |
| What is the best choice of a profit-sharing plan if the employer wishes to improve organizational productivity through shared management and employee efforts? | A key component of a GAINSHARING PLAN is the shared responsibility of outcomes between management and employees. Productivity is reviewed, new performance measured, and both workgroups share in the gain. |
| Job fulfillment from working with a talented peer group is an example of what type of compensation? | INTRINSIC REWARDS are driven by internal versus external factors. Job fulfillment based on work relationships, the opportunity to use strengths, and career growth are examples of nonmonetary compensation |
| Earnings before taxes are most commonly referred to as what? | Gross pay is the amount paid to an employee based on several factors, including the employee's base pay, shift differentials, tips and bonuses: how many hours the employee worked during the period; and whether any pay leave was used. |
| A supervisor has called an employee for an interview about an inventory shortage. When the supervisor begins asking questions, the employee invokes his Weingarten rights. The supervisor has the option to do what next? | Weingarten rights give all union members the right to request that a co-worker or ship steward be present during an interview if the employee believe the interview could lead to disciplinary action. May use facts outside a formal interview. |
| During a unionizing campaign, what responses are acceptable for management to make to union allegations. | The company may make truthful statements about a unionized environment during an organizing campaign, such as pointing out that employees will have to pay dues to the union. |
| The Cust Serv manager at your organization has begun displaying evidence of job burnout, not participating in meetings and missing important deadlines, because of complaints to defective products that have not been fixed. Her burnout is related to what? | JOB BURNOUT due to EMOTIONAL LABOR most often occurs in customer service jobs where employees must suppress how they really feel. |
| If employees no longer want the union to to represent them, they may petition the NLRB for what? | The NLRB will conduct a decertification election if the emploees present a petition signed by 30% of the employees in the bargaining unit. Management cannot participate/encourage employees to circulate the petition or provide any support in the process. |
| Under what conditions are organizational and recognitional picketing considered to be unlawful? | Three instances: when another union is already the legal bargaining representative, when a petition isn't filed within 30 days of start, and when a representation election hasn't been held within 12 months. |
| When managers rank employees using a bell curve, what type of comparison appraisal method is used. | In a FORCED RANKING METHOD, managers use a bell curve, rating small groups of employees at the low and high ends and placing most of the employees in the center of the curve. |
| The 360-degree feedback is best described as a form of what type of performance apparaisal? | Is an employee appraisal using GATHERED DATA from various sources such as peers, subordinates, supervisors, customers, and suppliers. |
| What is salting? | Salting occurs when a union hires an individual experienced at organizing tactics to apply for a job with a company that has been targeted for an organizing campaign. |
| What type of communication strategy would be best used to measure employee job satisfaction? | EXIT INTERVIEWS are one method used to gauge employee job satisfaction or lack thereof. |
| What are the three goals of the Workforce Investment Act programs. | Reducing welfare reliance; improving workforce quality; enhancing productivity and competitive ability |
| Which is not a sign of union organizing activity by employees? An employee complaining of harassment by a co-worker Increase in employee groupings in the parking lot Use of union terms at meetings Increase in requests for employee handbook | An employee complaining about harassment by a co-worker is not a sign of union activity |
| The Occupational Safety and health administration is to the Occupational safety and Health Act as the National Labor Relations Board is to what? | THE NLRB established by NLRA to enforce provision of act related to conducting elections/preventing unfair labor practices. The LMRA, LMRDA and the Norris-La Guarda Act are all examples of legislation influencing the application of unions in the workplace |
| Which of the following is not a form of alternative dispute resolution. Mediation Discipline Arbitration Peer-Review panel | Wrongful DISCIPLINE and wrongful termination are two actions that can lead to the need for ADR methods |
| The receptionist has always been cheerful and warm when greeting customers, taken the initiative to do what needed to be done without waiting to be told. Lately she has become moody, called in sick, and become disorganized. What signs is she showing. | The receptionist is exhibiting symptoms of all three types of stress: physical, emotional, and metal |
| The BIg Five personality trait that is most characterized by flexibility is? | Personality theories such as the Big Five continue to evolve and be used in a work setting, in sone cases to predict employee performance. The trait of openness is most often characterized by being naturally flexible and open to new ideas and experiences. |
| An employee assistance program will not assist employees with what? | EAPs will not cover union organizing. |
| Which of the following is not an IIPP plan required by OSHA to protect employees? Antidiscrimination plan Emergency response plan safety and health management plan Fire Prevention Plan | OSHA injury and illness prevention plans (IIPP) are designed to protect employees from preventable workplace injuries and illnesses. They include emergency response, fire prevention, and safety and health management plans. DISCRIMINATION is not covered. |
| An effective safety and health management plans does not include which of the following: Senior management support Ongoing worksite analysis Regular OSHA inspections Active hazard prevention program | OSHA inspections are conducted at the request of an employee based on a safety violation, as a preprogrammed high-hazard inspection, or on a random basis. Not ONGOING. |
| How can an employee determine whether a job creates an ergonomic hazard for an employee? | Observing the incumbent performing the work is necessary to determine whether there is an ergonomic hazard in the job |
| Weingarten rights establish what? | Weingarten rights were upheld by the NLRB, establishing that union workers have the right to representation in any meeting that may amount to an investigatory interview that could lead to disciplinary action. |
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