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Habit 4

QuestionAnswer
Name the 7 key listening skills 1. Be attentive 2. Ask open-ended questions 3.Asl probing questions 4.Ask for clarifications 5. Paraphrase 6.Be attuned to and reflect feelings 7. summarize
Get More wins, faster better, solutions to problems, richer more lasting relationships
Do Balance courage with consideration,Be happy for the sucess of othefrs,share cfredit and recognition,Make deposits in others eba's
See There is plenty for everyone,It is possible to win a way that others win too, Noo one has to lose
Ways to make deposits in others EBA 1.Find out what a deposit in other eba is 2.small acts of kindness 3. keep promises 4. keep confidence 5. be loyal to the absent 6. keep clear expectations 7.apologize 8. forgive
Courage and consideration matrix win-win or no deal, win-lose,lose-lose, lose win
Created by: ktrout
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