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⦁ Which one of the following is true for a table with the "Allow configuration" Application Access option selected? Out of scope applications can create BR for the table
⦁ Which one of the following is NOT part of the Service Portal Configuration tools? Theme Editor
⦁ What executes first Client scripts or UI policies? Client Scripts
⦁ Which of the following is used to initiate a flow? A Trigger
⦁ UI policy has access to a field's prior value? False
⦁ When can UI Policies execute their logic? When a record is loaded into a form, when field values change on a form
⦁ When do Script Includes trigger? When called
⦁ Which of the following should you do before importing data into ServiceNow? More than one response may be correct. Understand the date you plan to import, determine which source data maps to which target fields, decide what to do with incomplete or erroneous data
⦁ Which one of the following is true regarding Application Scope? Applications downloaded from 3rd party ServiceNow Application developers cannot have naming conflicts
⦁ There is a basic strategy when creating a Utils Script Include. Identify the step that does not belong. Identify the table
⦁ Which one of the following statements applies to a set of fields when they are coalesced during an import? if a match is found using a coalesce field, the existing record is updated with the information being imported
⦁ ServiceNow is good for media streaming. False
⦁ When configuring a REST Message, the Endpoint is: - The URI of the data to be accessed, queried, or modified.
⦁ Which of the following are configured in an Email Notification? who will receive the notification, when to send the notification, what content will be in the notification
⦁ Which of these classes are part of the ServiceNow server-side API? GlideDatetime, GlideDate, GlideSystem
⦁ Service Catalog may include which of the following components? Order guides, catalog items, and record producers
⦁ Which roles grant access to source control repository operations such as importing applications from source control, or linking an application to source control? (Choose two.) admin, source_control
⦁ Which one of the following is NOT a purpose of application scoping? -Provide a way of tracking the user who developed an application
⦁ Which one of the following is NOT a debugging strategy for client-side scripts? gs.log()
⦁ Which platform feature can be used to determine the relationships between field in an Import Set table to field in an existing ServiceNow table? Transform map
⦁ What is generated from the Service Catalog once a user places an order for an item or service? A request
⦁ Which of the following are true for reports in ServiceNow? (Choose three.) can be a graphical representation data, can be run on demand by authorized users, can be scheduled to be run and distributed by email
⦁ Which one of the following statements is a recommendation from ServiceNow about Update Sets? Avoid using the Default update set as an Update set for moving customizations from instance to instance
⦁ What object does not exist on the mobile platform? g_scratchpad
⦁ Which one of the following is the baseline behavior of a table in a privately-scoped application? All applications scope can read from the table
⦁ When working in the Form Designer, configuring the label of a field in a child table changes the label on which table(s)? child table
⦁ How do you configure a Scheduled Job to execute on the last day of every month? Set the run field to monthly and day field value to 31
⦁ When configuring a module, what does the Override application menu roles configuration option do? users with the module role but without access to the application menu access the module
⦁ When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification? ${event.<property name>}
⦁ Identify the incorrect statement about Delegated Development in ServiceNow. Administrator can grant non admin users the ability to develop global applications.
⦁ Which one of the following is true? UI Policy Actions execute before the UI Policy’s scripts
⦁ As it relates to ServiceNow reporting, which of the following statements describes what a metric can do? A metric is used to measure and evaluate the effectiveness of IT service management process
This type of Javascript function is known as? Self Invoking
⦁ Which of the following is NOT supported by Flow Designer? Test a flow with rollback
⦁ To enable Access Control debugging, use Application Navigator in the main ServiceNow browser window? System Security > Debugging > Debug Security Rules
⦁ One of the uses of the ServiceNow REST API Explorer is: - Create sample code for sending REST requests to ServiceNow
⦁ The display sequence is controlled in a Service Catalog Item using which of the following? the order field in the variable form
⦁ From the list below, identify one reason an application might NOT be a good fit with ServiceNow. Requires as-is use of low-level programming libraries
⦁ g_user.hasRole('x_foo_app_user'), does this return true for the admin role? Yes
⦁ Removing a field from a form using the Form Designer deletes the field from the database table. True or False? False
⦁ Which method call returns true only if the currently logged in user has the catalog_admin role and in no other case? g_user.hasRoleExactly(‘catalog_admin’)
⦁ Which of the following features are available to Global applications? (Choose two.) ATF, Flow Designer
⦁ Which one of the following is true for GlideUser (g_user) methods? can be used in Client Scripts, UI Policies and UI Actions
⦁ Which of the following are true statements about Dashboards? More than one response may be correct. Dashboards can contain widgets and tabs; Dashboards are configured using a drag and drop canvas
⦁ Grant access to records and all fields in the records? - -None-
⦁ Table Access Control rules are processed in the following order: - table name, parent table name, any table name(wildcard)
⦁ Buttons, form links, and context menu items are all examples of what type of functionality? UI Action
⦁ When evaluating Access Controls, ServiceNow searches and evaluates: - from the most specific match to the most generic match
⦁ Modules must have a Link type. Which one of the following is a list of Link types? Assessment, List of Records, Separator, Timeline Page
⦁ Which source control operation is available from BOTH Studio and the Git Repository? Create Branch
⦁ Which one of the following is true for a Script Include with a Protection Policy value of Protected? The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store
⦁ In a Business Rule, which one of the following returns true if the currently logged in user has the admin role? gs.hasRole(‘admin’)
⦁ GlideForm and GlideUser classes are not available for what type of scripts? ServerSide
⦁ When do Script actions trigger? when events are generated
⦁ Which of the following modules enables security rule debugging? System Security > Debugging > Debug Security Rules
⦁ UI policies execute on list field value changes? False
⦁ Which of the following is true of Service Catalog Items in relation to the Service Catalog? They are the building blocks
⦁ An ACL can't have a NONE Access Control and a * Access Control? False
⦁ How can a developer create test run data sets for parameterized tests? More than one response may be correct. Manually create parameter value sets, Import a spreadsheet with the data.
⦁ When managing global application files, you can NOT: - Move application files into or out of a scoped application.
⦁ What is part of global scope? Baseline Applications, Custom applications built on ServiceNow versions prior to scoping
⦁ Which of the following methods prints a message on a blue background to the top of the current form by default? g_form.addInfoMessage()
⦁ What are the three main areas of designing an application? User Interface, Business and Database Logic
⦁ Which one of the following is the fastest way to create and configure a Record Producer? Open the table in the Table records and select the Add to Service Catalog Related Link
⦁ Which of the following statements does NOT apply when extending an existing table? You must script and configure all required behaviors
⦁ Which module to use in order to modify the field mapping of the Known Error articles? None of the listed answers
⦁ Which objects can be used in Inbound Action scripts? current and event, current and email
⦁ ServiceNow is good for real-time data delivery and update form external sources? False
⦁ Studio anatomy - 4 parts Status Bar, Content Frame, Header, Application Explorer
⦁ The purpose of Change Management in ServiceNow is to plan and manage releases and make sure software deployments are done correctly. False
⦁ Team Development uses Git to manage versions False
⦁ What syntax is used in a Record Producer script to access values from Record Producer form fields? producer.variablename
⦁ When configuring an Access Control which has no condition or script, which one of the following statements is NOT true? table.id will grant access to a specific record on the table
⦁ Which one of the following is part of the client-side scripting API? GlideUser object (g_user)
⦁ Which source control operation is available from BOTH Studio and the Git Repository? Create Branch
⦁ Which are the parts of the form designer? Page Header, Form Layout, Field Navigator
⦁ When you remove a field from Form designer, it deletes the field from the table? False
⦁ Which of the following methods are useful in Access Control scripts? gs.hasRole() and current.isNewRecord()
⦁ When importing data, are the data imported directly to the target table? False
⦁ How will the system behave if "com.snc.incident.autoclose.based on.resolved_at" property was set to No? The auto-closure feature will run based on the updated date
⦁ Which of the following are valid channels to create incidents? (Choose three.) Service Portal, Support Chat, and Inbound Email
⦁ In SOAP Messages functions the "Preview Script Usage" UI Action does what? Displays an example of how you can invoke the SOAP message from a script
⦁ Which Report Type(s) can be created by right-clicking on a column header in a table’s list? Bar Chart and Pie Chart
⦁ The source control operation used to store local changes on an instance for later application is called a(n) <blank>. Stash
⦁ A scoped application containing Flow Designer content dedicated to a particular application is called a(n): - Spoke
⦁ Which one of the following is NOT a method used for logging messages in a server-side script for a privately-scoped application? gs.log()
⦁ It is best practice to define the business requirements and the process(es) an application will manage as part of the application development plan. What are some of the considerations to document as part of the business process? Business problem, data input/output, users/stakeholders and process steps
⦁ Is it possible to have the debugger activated for more than one field in a form? No
⦁ Benchmarks provide comparative insights relative to industry averages. True
⦁ What is the purpose of the "Send to event creator" check box in the notification form? it allows an email to be sent to the user who triggered an event which cause a notification
⦁ What are some ServiceNow recommendations? Develop scoped apps, follow delegated development practices, Track development tasks, give every process its own scope
⦁ For a user that has the Admin role, the g_user.hasRole('itil'), what returns? True
⦁ If a script include has SNC in its name, it means it is safe to edit this script includes and upgrade will not be affected. False
⦁ Which one of the following is NOT required to link a ServiceNow application to a Git repository? Application Name
⦁ If the Create module field is selected when creating a table, what is the new module’s default behavior? Display a list of all records from the table
⦁ More than one update set can be the default set for any application scope? False
⦁ What are the 4 main resources for ServiceNow references? Product Documentation (docs.servicenow.com), Community (community.servicenow.com), Developer Portal (developer.servicenow.com) and ServiceNow App Store (store.servicenow.com)
⦁ In ACL the script returns false automatically if empty? False
⦁ How many applications menus can an application have? as many as the application design requires
⦁ What is the relationship between User table and Role table? many to many
⦁ What are the three 3 main stakeholders? management, requestor and fulfiller, Application Administrator
⦁ How must Application Access be configured to prevent all other private application scopes from creating configuration records on an application’s data tables? Set the accessible from field value to This application scope only
⦁ Application developers configure ServiceNow using industry standard JavaScript to? extend and add functionality
⦁ What is best practice to get instructions and additional information on a form? Annotations
⦁ Which objects can you use in a Scheduled Script Execution (Scheduled Job) script? GlideSystem and GlideRecord
⦁ Update sets track customizations where the table has an "update_synch" dictionary attribute? True
⦁ What is a Module? the functionality within an application menu such as opening a page in the content frame or a separate tab or window
⦁ Can you coalesce on more than one field when importing CSV data? True
⦁ When a ServiceNow instance requests information from a web service, ServiceNow is the web service: - Consumer
⦁ Which operations are created when creating a new table? Create, Read, Write, Delete
⦁ The data in the Schedule section of the change request is just to aid reviewers and implementers. No process logic is driven off values in these fields. False
⦁ What is a Document feed? a document feed is a live feed group that is associated with a record, such as incident or change.
⦁ What is the tablet UI version? UI16
⦁ Which one of the following client-side scripts apply to Record Producers? Catalog Client Scripts and Catalog UI Policies
⦁ Is it recommended by ServiceNow to use scoped applications? Yes
⦁ Removing a field from a form using the Form Designer deletes the field from the database table. False
⦁ What is the proper SOAP variable syntax? ${varname}
⦁ Which script include should be modified in order to impose limits when moving a problem task from one state to another? ProblemTaskStateUtils
⦁ Which of the following CANNOT be debugged using the Field Watcher? Script Includes
⦁ _______________object, automatically instantiated from GlideRecord class, Properties are all fields from a record, Property values are values for the record fields when they were loaded from the database and before any changes are made? Previous
⦁ Identify characteristic(s) of a Record Producer. (Choose two.) Each field prompts the user with a question rather than a field label, you can script behaviors of fields in the user interface
⦁ Which one of the following is NOT a GlideUser (g_user) method? username()
⦁ What are the valid states an alert can be in during its lifecycle? Open, Reopen, Flapping, Closed
⦁ What are the primary record types in configuration management? Relationship Type and Configuration Item
⦁ Application developers can specify which ServiceNow page a user sees after submitting a new record using the Record Producer UI. How is the page specified? Write a script in the Record Producer’s script field: producer.redirect=“<URL>”;
⦁ Form element: what stores specific data about the record? Section
⦁ Can inherited fields be deleted from a table? No, inherited fields cannot be deleted from a child table
⦁ What is the best UX format to use for lists and forms? Classic
⦁ To test a Scheduled Script Execution, use _____________________? Execute Now
⦁ An application owns its tables and determine whether other application can access resources from them? True
⦁ When managing global application files, you can NOT: - move applications files into or out of scoped application
⦁ When creating a variable to identify a location for a catalog item to be delivered, the most likely variable type to choose would be _____________. Single Line of Text
⦁ ___________ control access to features and capabilities in applications and modules? Roles
⦁ What is the purpose of the Application Picker? Choose an application to edit and set the Application Scope
⦁ Which server-side API debug log method is available for scoped applications? gs.info()
⦁ Which attribute is responsible for de-duplication? Message_key
⦁ Which actions can a Business Rule take without scripting? Set field values and add message
⦁ What are Application Files in a ServiceNow application? XML exports of an application’s Update set
⦁ When evaluating change request states in a script include, which is the preferred method for referencing a state? use the state name constant such as ChangeRequestStateHandler.SCHEDULED
⦁ Developers DO/DO NOT create application file records directly from the Application File table? DO NOT
⦁ True or False? Views can be deleted in the form Designer. False
⦁ ____________________ execute their scripts logic only when explicitly called by other scripts? Script Include
⦁ _________________enable you to define the actions an instance takes when receiving email. Inbound Email Actions
⦁ Assume an application scope, sn_my_app, exists. Scripts from other application scopes can never delete records from tables in the sn_my_app scope? False
⦁ On a service catalog item, a customer has a requirement that the start_date is before the end_date. Which approach is recommended to satisfy this requirement? create a catalog client script that triggers on Submit of the item
⦁ Which one of the following is NOT a debugging strategy for client-side scripts? - gs.log()
⦁ Which one of the following is NOT a UI Action type? Form Choice
⦁ ServiceNow is good for real-time data delivery and update form external sources? False
⦁ _____________in an Access Control specifies the table record to protect and a field to protect, the field list has a -None- option and a * option? Name Field
⦁ Which of the following are configured in an Email Notification? a) Who will receive the notification. b) What content will be in the notification. c) When to send the notification. d) How to send the notification? A, B and C
⦁ What GlideRecord method is used to run any queries added by the previous method calls? query()
⦁ Which Application Access configuration field(s) are NOT available if the Can read configuration field is NOT selected? Can create, Can Update and Can Delete
⦁ Which script types execute on the server? (Choose three.) Script Actions, Scheduled Job, Business Rule
⦁ _____________ is a unique identifier for each record in a table. sys_id
⦁ _____________ option in a Transform Map Field Map shows if a row in the source data matches a record in the target table. Coalescing
⦁ Which of the following is NOT a trigger type in Flow Designer? Outbound Email
⦁ What two key steps must be performed after creating a new connector instance? (Choose two.) test the connector, Activate the connector
⦁ Which server-side object provides methods for working with dates when writing a script in a privately scoped application? GlideDateTime
⦁ Which of the following objects does a Display Business Rule NOT have access to? previous
⦁ In an Email Notification, which one of the following is NOT true for the Weight field? A weight value of zero means that no email should be sent
⦁ When creating an application through the Guided Application Creator, which of the following is a user experience option? Mobile
⦁ To see what scripts, reports, and other application artifacts will be in a published application: - Examine the Application Files related list in the application to be published
⦁ Which one of the following is NOT true for Modules? Every module must be associated with a table
⦁ When creating new application files in a scoped application, cross scope access is turned on by default in which of the following? Table
⦁ What are components of the Field Navigator? Field types and Fields
⦁ You are writing an Async Business Rule for a table in a different scope than the Business Rule record. Which one of the following database operations CANNOT be part of the Async Business Rule's configuration? Query
⦁ When creating event rules, is it best practice to create: - one rule for every event
⦁ Primary tables associated with request fulfillment begin with the prefix _____________. sc_
⦁ What are the correct report types? Area, Column, List, Line
⦁ True or False? Developer permissions are not application specific? False
⦁ How do you configure a Scheduled Job to execute on the last day of every month? Set the run field value to monthly and the daily field value to 31
⦁ What does alert() do? it opens a dialog box with an ok button
⦁ What is the option in the configuration that controls whether the script is enabled? Active
⦁ What is the "When" options for Business Rules? Before, Async, After and Display
⦁ A graphical view of relationships among tables is a <blank>. Schema map
⦁ ____________object: Automatically instantiated from GlideRecord class, properties are all fields for a record and all the GlideRecord methods, property values are values as they exist in the runtime environment? - current
⦁ The change management lifecycle steps, in order, include: - Creation and Scoping > Approval > Implementation > Closure
⦁ What is a schema map? A schema map displays the details of tables and their relationships in visual manner, allowing administrators to view and easily access different parts of the database schema.
⦁ (San Diego) Which of the Mobile applications is designed to interact with customer support, and is not customizable? Now Support
⦁ Which one of the following statements is true about Column Context Menus? it displays actions such as creating quick reports, configuring the list, and exporting data.
⦁ (San Diego) Setting up an application in Guided Application Creator guides you through what three steps? define user roles, Create an application record, designate data tables
⦁ From the User menu, which actions can a user select? (Choose three.) impersonate users, elevate roles, log out ServiceNow
⦁ What has been added to Automated Test Framework (ATF) in San Diego release? breakpoints
⦁ An application menu can have a maximum of 10 modules. False
⦁ What has been added to Flow Designer in San Diego release? Flow Diagramming Plugin, save flow as a template, Try/catch
⦁ Which of the following pattern operations query targets? (Choose two.) WMI Query, Merge table
⦁ Can customize default homepages that appear for each user? True
⦁ Is Facebook support for OpenID available in San Diego release? Yes
⦁ Are you able to search for application scopes in San Diego release? Yes
⦁ What is generated from the Service Catalog once a user places an order for an item or service? A request
⦁ Which technique is used to get information from a series of referenced fields from different tables? dot-walking
⦁ (San Diego) Where do you go to get the new dashboard that allows instance administrators to proactively monitor system health? ServiceNow Store
⦁ Producer object is available in client scripts of a record producer? No
⦁ (San Diego) Which capability do you use to create, modify, and manage applets for ServiceNow mobile? Mobile app builder
⦁ (San Diego) Which dashboard would I use to determine which security checks are in compliance? PCI Configuration Controls Score
⦁ Automated, server-side script logic which executes at a specific time or on a recurring basis? - Scheduled Script Execution
⦁ An unpublished workflow will be captured in an update set. False
⦁ Any code changes done in a checked-out workflow version are applied to all ServiceNow users triggering the workflow? False
⦁ (San Diego) Which of the following can be used to calculate planned cost when creating a resource plan? (Choose two.) Default rate, rate card
⦁ g_form.getReference() function works in the Service Portal client scripts? False
⦁ When using the Load Data and Transform Map process, what is the Mapping Assist used for? Mapping fields using a field map
⦁ (San Diego) What is the name of the new UI released with San Diego? The Next Experience UI
⦁ Which one of the following statements is a recommendation from ServiceNow about Update Sets? Avoid using Default Update set as Update set for moving customizations from instance to instance
⦁ Script actions can be triggered using business rules apart from events. False
⦁ The SOX content pack includes a series of policies, control, risks. How are all these components linked together? Automatically
⦁ Which one of the following statements describes the contents of the Configuration Management Database (CMDB)? The CMDB contains data about tangible and intangible business assets
⦁ Choose correct import data sources (choose five). JDBC, XML, FTP, CSV, HTTP
⦁ (San Diego) With the Next Experience sending page, you can access workspaces, classic list and forms, applications, history, and favorites through the: - Single pane Next Experience UI
⦁ Is diagram view available out of the box in San Diego Release? No
⦁ A UI Policy has access to a scripts prior value? False
⦁ UCF has a collection of what? Select all UCF terms. (Choose three.) Authority Documents, Controls, Citations
⦁ _____________ option in a Transform Map Field Map shows if a row in the source data matches a record in the target table. Coalescing
⦁ For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables? Service catalog variables are global by default
⦁ (San Diego) In the Next Experience, to retrieve any item in the menu, use: - All Menu
⦁ (San Diego) In the Next Experience, what provides context for where you are in your instance, and enables you to favorite the item you're viewing? Contextual app pill
⦁ In what order should filter elements be specified? Field, Operator then Value
⦁ What enables admins to set mandatory and read-only state for field? Data Policy
⦁ You can define visibility of variables on a task form using the workflow? True
⦁ For the Parse Variable pattern operation, what is required to have two different parsing methods to populate variables? 2 Two different define parsing selections on the same step.
⦁ (San Diego) ServiceNow Studio includes which three capabilities? Perform code search, integrate with source control, create an application and application artifacts
⦁ Which term refers to application menus and modules which you may want to access quickly and often? Favorites
⦁ Which would NOT appear in the History section of the Application Navigator? UI Pages
⦁ A REQ number in the Service Catalog represents… - the order number
⦁ In a discovery pattern, which types are available with CI Attributes in the Pattern Designer? (Choose two.) main pattern CI type, related CI types
⦁ What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user? REQ (number) > RITM (number) > Task (number)
⦁ (San Diego) The ServiceNow Studio application offers a simple way to do what three things from a tabbed environment? Update application files, Create application files, review application files
⦁ Can an application system property be a reference field? No
⦁ Sending an email notification is possible via an inbound action? True
⦁ ACLs are mandatory for privately scoped applications? True
⦁ Schema map is part of the form designer? False
⦁ (San Diego) Which new dashboard allows instance administrators to proactively monitor system health? Application Insights Dashboard
⦁ All the records created using a record producer are inserted in the Requested Item (Sc_req_item) table? False
⦁ (San Diego) Which new application replaces the Mobile Onboarding app, which was deprecated in the San Diego Release? Now Mobile app for HR Service Delivery
⦁ (San Diego) When calculating compliance scores, what is true about the weighting of Controls? (Choose two.) the default value is 10, the weight of the control is set when the Control is created
⦁ Which of the following is used to initiate a flow? A trigger
⦁ Removing a field from the form designer deletes it from the database? False
⦁ How do you confirm an instance upgrade? System Logs > events > system.upgraded
Created by: rjdelacruz
 

 



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