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CIT - U7
UNIT 7 Customer Service / Customer Complaints
| English | Spanish |
|---|---|
| UNIT 7 Customer Service / Customer Complaints | Unidad 7 Servicio al cliente / quejas del cliente |
| DEPARTMENTS | DEPARTAMENTOS |
| accounts department | Departamento de Contabilidad |
| customer relations department | Departamento de Atención al Cliente |
| human resources department | Departamento de Recursos Humanos |
| IT maintenance department | Departamento de Mantenimiento Informático |
| sales and marketing department | Departamento Comercial y de Ventas |
| CUSTOMER SERVICE | SERVICIO AL CLIENTE |
| charge | cobrar |
| complaint | queja, reclamación (make a ~: presentar una queja, poner una reclamación) |
| customer number | número de cliente / usuario |
| damaged | estropeado/a, dañado/a, roto/a |
| discuss it | discutirlo, analizarlo |
| enquiry | consulta, pregunta |
| get back to you | ponerse en contacto con usted |
| hold the line | mantenerse a la espera |
| opening times | horario de apertura |
| overcharge | cobrar de más |
| quote | presupuesto |
| satisfied | satisfecho/a |
| shipping date | fecha de envío |
| COMPLAINTS | QUEJAS |
| assist | atender |
| at our expense | a nuestro cargo |
| check my records | comprobar la base de datos |
| compensation | indemnización |
| credited our account | hacer un abono en nuestra cuenta |
| defect | defecto, desperfecto |
| doesn’t fit | no encaja |
| error | error, equivocación |
| faulty part | pieza defectuosa |
| losing business | perdiendo clientes |
| lost in the post | perdido/a en / durante el envío |
| make a claim | poner una reclamación, presentar una queja |
| making a noise | haciendo un ruido |
| missing a part | le falta una pieza |
| COMPLAINTS | QUEJAS |
| refund (n) | reembolso (give a ~: devolver el dinero) |
| refuse | negarse |
| return | devolver |
| suggest | recomendar, sugerir, proponer |
| the wrong item | un artículo / producto equivocado |
| under warranty | en garantía |
| EXTRA ! | EXTRA ! |
| broken | roto/a |
| customer satisfaction | satisfacción del cliente |
| disappointed | decepcionado/a |
| displeased | descontento/a |
| dissatisfaction | insatisfacción |
| feedback | opinión, comentario/s |
| file a lawsuit | presentar una demanda |
| financial director | director/a financiero/a |
| inappropriate | inapropiado/a |
| lose business | sufrir pérdidas |
| managing director | consejero/a delegado/a |
| research and development department | Departamento de Investigación y Desarrollo |
| treatment | tratamiento, trato |
Created by:
ACV
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