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Com 102
| Question | Answer |
|---|---|
| Which type of communication is defined as gathering meaning through verbal cues and words, not contextual clues? | Low context |
| Which type of listening focuses on facts, completing interactions, and achieving goals? | Time-oriented |
| Which of the following statements is NOT true? | Science has proven women are biologically better listeners. |
| Which listening paradigm describes listening to one thing at a time, and disliking interruptions? | Monochronic |
| Which of the following statements is true? | Group-oriented cultures usually place a higher value on listening than those who are individualistic in nature. |
| Paraphrasing, summarizing, and questioning/clarifying are all examples of _____. | active listening techniques |
| Paraphrasing is to _____. | restate what has been said |
| You walk away from a conversation feeling both heard and understood. This shows that the other person was _____. | actively listening to you |
| Active listening is not only used in the therapeutic setting; it is an essential component of _____. | All answers are correct |
| Active listening comes from the person-centered therapy of _____. | Carl Rogers |
| What are the effective listening techniques? | Reflecting, Probing, Deflecting and Advising |
| Which effective listening technique is the skill of letting the customer know that you are listening to what they are saying? | Reflecting |
| Deflecting is _____. | the ability to change the discussion to a different topic to ensure that the conversation continues. |
| Which effective listening technique is the ability to attain more information by asking questions? | Probing |
| What barrier to effective listening can be overcome by taking a deep breath and fully listening before replying? | Know It All |
| _____ is a way to actively involve the individuals to ensure you are reaching your audience and keeping them engaged. | Asking questions, and exchanging thoughts and ideas |
| In order to be an effective listener, the most important thing you can do is to _____. | respond to the message letting the speaker know it has been understood |
| Theresa is a surgeon. She's asked to speak at her daughter's 3grade class for career day. Theresa plans to use higher level vocabulary to discuss a very complicated gastrointestinal procedure. What may be the outcome of her presentation? | It will result in confusion if the audience does not understand the meaning of her words. |
| Understanding the _____ of the audience is an important element to promote effective listening when you are speaking in public. | mood |
| Lack of eye contact, leaning in, and arms folded across the chest are examples of _____. | body language |
| What happens in the understanding stage? | Your brain gives sounds context and meaning. |
| What is the final stage of listening? | Remembering |
| Which stage of listening involves an outward action and conscious decision? | Responding |
| What is the first stage of listening? | Receiving; the reception of sound waves and identifying them as a specific sound. |
| What is listening? | The conscious awareness and interpretation of sound. |
| Addison and several co-workers are taking the Johari Window test to develop self-awareness. Where would Addison put the adjectives that were selected by her co-workers, but not selected by her? | In the top-right square, which is called the blind spot |
| When Tasha ran into her friend Scott at the grocery store, she noticed that Scott seemed sad. The next day, Tasha called Scott and said, 'I noticed yesterday that you seemed a little sad. What's wrong? Did something happen?' What is this an example of? | Perception checking |
| The first of the five stages of perception is stimulation, or _____. | contact between five senses and external stimuli |
| Which of the following allows individuals to be introspective so they can analyze their motivations, feelings, emotions, and goals? | Intrapersonal intelligence |
| _____ is the voluntary sharing of information to another person that helps them understand who you are. | Self-disclosure |
| Effective listening has many benefits, including: saving time, creating a safe environment for individuals to express themselves, and _____. | All of the answers are correct. |
| Which of the following types of information can an individual self-disclose to another person? | All of the answers are correct |
| Making eye contact, nodding your head, and leaning into a speaker are all examples of _____. | Nonverbal communication |
| Heidi is very upset because since she did not receive a promotion that was expected after putting in months of overtime. Heidi wants to discuss the situation with her co-worker. In order for Mike to be an effective listener, he needs to: | Focus solely on Heidi, show interest, avoid interrupting, and refrain from making judgments. |
| Politicians are often _____. | high in self-monitoring |
| Which of these is an example of self-handicapping? | A girl who drinks a lot the night before a marathon so that she has an excuse not to finish. |
| Ingratiation does not work if _____. | the person you're trying to impress realizes what you're doing |
| Impression management is defined as _____. | the way we present ourselves to others in order to control the way they view us |
| Which of these is most likely to be subconscious? | Self-handicapping |
| What is impression management? | The act of influencing other people's perceptions |
| What are the two main purposes for impression management? | To gain rewards and express yourself |
| If you tell another person about all of your accomplishments, what strategy are you using? | Self promotion |
| What is ingratiation? | A strategy of praise and flattery to influence others |
| What is a strategy used in impression management? | All are correct |
| What is the goal of impression analysis? | To become aware of impression formation and evaluate it with ration and logic. |
| What makes the strategy of increasing cultural sensitivity different from the other three strategies used for increasing the accuracy of impressions? | It is the only one that is focused on preventing an inaccurate impression rather than correcting it. |
| What is an impression? | A spontaneous subconscious evaluation. |
| Regarding the method to increase accuracy of impressions, which of these questions is not an appropriate way to reduce uncertainty? | All of these are appropriate questions to help reduce uncertainty. |
| In the strategy of perception checking, where do we look for clues to validate our impressions? | The other person; by asking him or her if our impression is correct. |
| What is an impression? | A subconciously formed opinion that helps process new information. |
| In the consistency factor of impression formation, on what are we basing impressions? | Past experiences and an expectation that those will be upheld |
| What do primacy and recency describe? | The parts of an impression that we are most likely to remember |
| According to the idea of perceptual accentuation, if I am subconsciously nervous of being judged, which of these traits am I most likely to magnify in my impression of a new person? | A smirk or grin that suggests being mocked |
| In impression formation, which part of the impression is described through primacy? | The first impression |
| What is the halo effect? | A tendency to over-exaggerate the link between a single trait and a person's entire personality |
| What is a peripheral trait? | An aspect of a person that does not make a strong impression |
| What is the basic idea behind the implicit personality theory? | When we meet someone, we absorb certain traits and make assumptions about them. |
| Which of these is not something that implicit personality theory states? | People always latch onto a single trait and make huge assumptions about the other person's personality based on that trait. |
| What is common to both the halo effect and implicit personality theory? | Both are individual processes dependent on your life experiences. |
| What is the first step in the process of perception? | Stimulation |
| What is perception? | The awareness of interpretation of external objects and events |
| What makes the interpretation-evaluation stage of perception different from the first two stages? | It is based on personal, subjective experiences. |
| Recall is the last stage of perception. What does this indicate? | That our perception of the world is constantly changing based on new experiences. |
| What does your brain do with information once it has been interpreted? | Stores it in the memory |
| What does attribution theory suggest about how we assess the behavior of others? | We attempt to determine whether the behavior is caused by internal or external factors |
| Donald found that other kids of a certain nationality were hard to get along with. An applicant from the same nationality applied for a job, he dismissed him b/c he didn't feel the applicant would get along with existing staff. Donald is using _____ | stereotyping. |
| Joe is a top salesman, something he attributes to his own intelligence, personality and wit. When he recently missed a monthly quota though, he blamed it on new competitors in his territory. Joe is rationalizing his failure by using _____ | self-serving bias. |
| Tad has two equally qualified candidates with similar personalities. He found Cathy to be more attractive. Tad decided to hire Cathy because he felt she would get along better with the team than Kelly would. Tad's behavior is an example of _____ | halo effect. |
| Mary is unhappy because the new boss is strict and has many new rules. Kelly is optimistic because the office feels organized and has direction now under the new boss. Mary and Kelly have different _____ | perceptions. |
| What is perception? | The processing, interpreting, selecting and organizing of information. |
| Inaccurate generalizations that are used to judge people are called what? | Stereotypes |
| People assume that if a celebrity is beautiful, he or she must also be nice and funny. What is this an example of? | Halo effect |
| Projection is a psychological term that means which of the following? | People who suffer from inadequacy seek to accuse others of having that same issue. |
| Which one of the following provides a reason or cause for an action by assigning explanations to events? | Attribution theory |
| Who started the self-esteem movement? | Nathaniel Branden |
| The teacher asks her student, Isaac, to read a book in front of his second grade class. He stands in front of the class and reads the book fluently. What would be the BEST response from his teacher? | 'Let me get you a harder book.' |
| According to the self-esteem movement, which behavior would be something that parents and teachers should do? | Giving the child lots of praise. |
| What is the relationship between real challenges and increased self-esteem? | Accomplishing something difficult builds self-esteem. |
| The results of the self-esteem movement were mixed at best. Which of the following supports the dubious value of the self-esteem movement? | Children put less effort into accomplishing tasks. |
| What is the purpose of the Johari window? | To develop self-awareness and group dynamics |
| In the Johari window, what adjectives go into the open or arena square? | Those selected by both peers and subject. |
| Who can benefit from the Johari window? | All of these people can benefit from the Johari window. |
| What do subjects and peers select for the Johari window? | Adjectives describing the subjects' personality |
| What can the subject learn from the hidden or facade square? | The parts of their personality they are hiding from other people. |
| A person who can express and control his or her emotions while also relating and adapting to the emotions of others is said to have high _____. | emotional intelligence |
| Why is it important for a speaker or presenter to have self-awareness? | so they can relate positively to each audience as they give their presentations |
| Jerry did not think he had a chance to actually get the job. To the interview, he wore jeans and a t-shirt, arrived late and answered questions from the interviewer without looking him in the eye. Jerry did not get this job. This is an example of _____. | self-fulfilling prophecy |
| Why would a company hire someone who has a high amount of interpersonal intelligence to be the Director of Customer Service? | They can relate to customers' complaints and be understanding while also solving problems. |
| Which of these choices provides an example of a person with good intrapersonal intelligence? | Often I use forceful language in attempt to control others and get them to see my opinion. |
| Which answer choice illustrates a person striving to become his or her ideal self? | Boris trains five hours a day with the goal of becoming a professional cyclist and competing in the Tour de France |
| Compared to an adolescent, an adult's self concept is _____. | more developed and complex |
| How does the individual self differ from the relational self? | The individual self includes our traits, personality and physical appearance |
| According to Rogers, self concept _____. | is made up of self image, self esteem and ideal self |
| Which person's self image is an example of congruence? | Rico helps his aging mother more than his siblings and feels he is the only one who is always there for her |
| How is communication impacted by perceptions of the self? | Communication styles can change because self-perception changes in different contexts. |
| What is self-concept? | Your perception of yourself |
| What is self-esteem? | The evaluation of the worth or value of your traits |
| What is the descriptive side of self-concept called? | Self-image |
| What is one of the most important influences on self-concept? | How you believe that other people perceive you |
| In the _____ culture of the U.S., teen pregnancies would not exist. However, many teenagers engage in sexual intercourse despite education programs advocating celibacy. | ideal |
| Why is it important to rid ourselves of ethnocentric beliefs? | We live in a globalized society |
| Smalltown University claims to have the most honest students in the country. However, the number of students caught cheating and plagiarizing is about average. The students' behavior illustrates the university's _____. | real culture |
| Which perspective promotes the idea that right and wrong are culturally defined instead of universal? | Cultural relativism |
| We often say that the British drive on the 'wrong side' of the road. This is an example of _____. | ethnocentrism |
| What is cultural sensitivity? | A set of skills that allows you to understand and learn about people whose cultural background differs from yours |
| Finish the statement: Cultural barriers between helping professionals and their patients have been found to lead to _____. | Inadequate health care among minority groups |
| Which of the following is NOT a reason that cultural sensitivity is important? | Cultural sensitivity allows people to learn how to offend other people. |
| Which of the following is an example of cultural sensitivity? | Asking a person how they would like to be addressed |
| Which of the following is NOT a step you can take to improve your cultural sensitivity? | Making sure you have a friend who is from a different culture. |
| How can culture influence the effectiveness of medicine? | Cultural ideas about healing are very different and can result in a medicine not being used as intended. |
| In what fields is cultural competency not important? | Cultural competency improves communication in any field. |
| What is the first step in achieving cultural competency? | Awareness that your worldview is rooted in your specific culture |
| What is cultural competency? | The ability to understand and interact with another culture |
| Which of these may be needed for developing cross-cultural communication skills? | All of these may be needed for true cross-cultural communication skills. |
| Which of these is not a high ambiguity tolerant culture? | Japan |
| How do people from high ambiguity tolerant cultures tend to handle uncertainty? | They see it as a natural, unavoidable part of life. |
| Which of these describes communication practices found in a low ambiguity-tolerant culture? | All of these describe low ambiguity-tolerant cultures. |
| Although Jack does not panic when he encounters uncertainty, he does try to avoid it as much as possible through advanced planning and preparation, and he always tries to be on time. Which of the following is most true about Jack's ambiguity tolerance? | Jack is probably from a culture that leans towards low ambiguity tolerance. |
| What is ambiguity tolerance? | The way that people or cultures handle uncertainty |
| One criticism of Geert Hofstede's classification of cultures as masculine and feminine is that it _____. | uses gender stereotypes that aren't true all the time |
| In masculine cultures, is it possible for a woman to display competitive, assertive traits? | Yes, she is just as capable of displaying these traits as her male counterparts if those traits are appealing to her |
| Julio is from a feminine culture. When he's talking about his future goals, Julio is MOST likely to describe how he would like to _____ | help others. |
| Christa is from a masculine society. Her values are most likely to include _____ | rising through the ranks at her job. |
| How might a company or representative from a company in a feminine culture approach selling a system to prospective clients? | By saying that the system will build community and increase job satisfaction |
| How are messages communicated in a high context culture? | Messages are implied and quietly understood. |
| How are messages expressed in a low context culture? | In a very specific and thorough way. |
| An example of a culture that utilizes low context communication would be _____. | Switzerland |
| An example of a culture with high context communication would be _____. | Japan |
| How should a manager handle a situation where there are employees from low as well as high context cultures? | The manager should manage the interaction and ensure both cultures communicate effectively. |
| Which of these is not a common trait of high power distance cultures? | Low levels of social hierarchy |
| On which segment of the population is the power distance model focused? | Those who do not have the majority of the power |
| Which end of the power distance index features cultures that have high levels of inequality and high acceptance of that fact? | High power distance cultures |
| Which of these is a common trait of low power distance cultures? | All of these are common traits of low power distance cultures. |
| What sort of governments are generally supported by low power distance cultures? | Representative and constitutional governments |
| Where would you find an example of a dominant collectivistic culture? | Japan |
| What type of culture views individuals as independent and able to succeed by themselves? | Individualistic |
| What type of culture believes that the group is more important than an individual? | Collectivistic |
| What type of culture is based on the tenet of self-reliance. | Individualistic |
| What are thoughts or ideas that individuals view as important? | Values |
| What is globalization? | The international integration of products and ideas |
| If an outsider is feeling overwhelmed by the culture they're visiting because they feel like everyone is micro-managing them, nobody likes them, and everyone is too formal, where is this person from and where are they visiting? | They are from a high-context culture, visiting a low-context culture. |
| Which of these is not an example of interpersonal communication? | Printing information in the newspaper and communicating to hundreds of people using mass media |
| What does it mean to say that we live in a world of economic interdependence? | Almost nobody is completely self-sufficient, so we all rely on international trade. |
| Which of these is not true of a high-context culture? | All of these are true of high-context cultures. |
| What is culture? | A system of actions, customs, arts, and knowledge specific to a society |
| What is cultural evolution? | The theory that human cultural change can be described through evolutionary models |
| Which of these is NOT an argument in cultural evolution? | Humans evolved cultures specific to their races and places of origin. |
| Who was Franz Boas? | A founding figure in modern anthropology who helped establish the idea of cultural relativism |
| What is the core belief in cultural relativism? | Cultures can only be understood in their own terms. |
| What is the core belief in cultural relativism? | Cultures can only be understood in their own terms. |
| What is the process of learning the rules of another culture? | Acculturation |
| Is enculturation a conscious or subconscious process? | Both |
| Which of these is not an inherent aspect of learning culture, through either enculturation or acculturation? | The process of proving that your culture is better than everybody else's |
| At its most basic, what is cultural acquisition? | The process of learning a culture. |
| What is enculturation? | The process of learning your own culture, which starts at infancy |
| What is intercultural communication? | Verbal and nonverbal interaction between people from different cultures |
| Which of the following statements is the most accurate when describing nonverbal human communication | Researchers estimate that more than half of human communication is nonverbal |
| What is the difference between knowledge and skills in intercultural communication? | Skills means the ability to practically apply knowledge. |
| Which of these is not one of the three parts of intercultural communication? | Assimilation |
| Attitude is an important part of intercultural communication, but it means two different things. Which of these is not part of attitudes? | Changing your values to match those of the host culture |
| Which of the following options are part of a culture? | All of these are part of a culture. |
| Which of the following statements is correct? | An individual can be part of many cultures and subcultures. |
| Which of the following is an example of material culture? | Money |
| A population in which people interact and share common interests is called a _____. | society |
| Carlos' family goes to the Catholic church every Sunday; this is part of their _____ culture. | nonmaterial |
| A crown and a tiara both represent royalty in many cultures. These are two examples of _____. | symbols |
| All of the following choices are components of the language of a culture EXCEPT: | Laughter |
| Values are _____ standards for what is desirable. | culturally-defined |
| For years, murder wasn't an official crime in many societies because it was such a heinous act that it ''went without saying'' that it was wrong. This phrase demonstrates a society's _____. | mores |
| It is the norm for Americans to shake hands with people they meet for the first time. This is most likely an example of a _____. | folkway |
| What does the skill of conversation management, in terms of highly-competent communicators, refer to? | The ability to regulate the direction of a conversation |
| When we communicate we can never re-create the exact context or situation where we said something. Which principle of interpersonal communication does this refer to? | Interpersonal communication is unrepeatable. |
| You are having a conversation with a friend, and afterwards you aren't quite sure what she meant by something she said. This is because interpersonal communication can be _____. | ambiguous |
| Which of the following best describes what it means when we say interpersonal communication is transactional? | Interpersonal communication happens in a dynamic system of meaning. |
| How we communicate and what we say depend on the message we are trying to get across and what we want someone to get out of the interaction. This is because interpersonal communication is _____. | purposeful |
| Interpersonal communication has two different meanings: _____ meaning, or literal meaning, refers to meaning on a basic level, whereas _____ meaning refers to the context and status of people in the communication. | content; relationship |
| Which trait of competence is best described as the ability to change communication behaviors to meet the needs of each situation? | Adaptability |
| Which part of communication competence describes the desire to communicate or the reasons for establishing a communication? | Motivation |
| What is communication competence? | The ability to communicate in the most appropriate and effective way for a certain situation |
| Which of these is not a trait of communication competence? | Conversational tone |
| Which part of communication competence must come first: knowledge or skill? | Knowledge |
| Which of these is not being balanced in the social-psychological context? | The social expectations of that society |
| Must people come from the same context to communicate well? | No- but they must be aware and respectful of each type of context. |
| What is the physical context of communication? | The actual setting where communication is happening |
| What is cultural context? | The expectations about communication someone is taught by their culture |
| In temporal context, communication is impacted by people's expectations. What are these expectations based on? | Personal past experiences |
| What is interpersonal communication? | The exchange of information between two or more people |
| What is the opposite of symmetrical communication? | Complementary communication |
| What are relational patterns in interpersonal communication? | The ways that relationships between people define their communication |
| How can complementary relationships create healthier communication? | By encouraging people to expand their communication styles and practice better communication |
| What is the relationship between people engaging in symmetrical communication? | They have the same communication style. |
| Which of the following is a group of communication channels? | All Answers Are Correct |
| Which is a type of communication channel? | All Answers Are Correct |
| True or False. Formal communication channels follow a chain of command. | True |
| True or False. A communication channel refers to the way information flows within the organization. | True |
| All are examples of formal communication channels except | Team Work |
| unofficial communication channel | in an organization is the organization's grapevine. It is through the grapevine that facts and rumors circulate. |
| Informal communication channels | fall outside of the formal chain of command structure. Examples of informal communication channels are quality circles, teamwork and lunchtime in the cafeteria of an organization. |
| formal communication channel | transmits organizational information, such as goals or policies and procedures |
| How does understanding occur in a communication process? | When each party can agree on what was being communicated without the need for inferences or assumptions. |
| Which of the following illustrates the difference between psychological noise and physiological noise? | Psychological noise refers to things that are going on in your head as you engage in the communication process, while physiological noise refers to things that prevent us from giving our full attention. |
| Sender is to encode as receiver is to _____. | decode |
| A continued dialogue between the sender & receiver is called _____. | a feedback loop |
| The communication process is made up of _____. | sender, channel, receiver |
| What does it mean that interpersonal communication is inherently rational? | It is meant to be understood. |
| Which of these is not a fundamental characteristic of interpersonal communication? | All of these are fundamental characteristics of interpersonal communication. |
| What is the relationship between people in impersonal communication? | At least one person views the other as an object or goal. |
| At its most basic, what is interpersonal communication? | The exchange of information between two or more people |
| Which of these is an example of nonverbal communication? | Gesturing with your hands to emphasize a point |
Created by:
MargaretSkipper