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Human Relations Ch2
Ch. 2 Effective Human Relations
| Question | Answer |
|---|---|
| Impersonal communication is the one-way transmission of facts, instruction, and the like. | True |
| For true communication to take place, the message must be understood by the person receiving it in the same way the sender intended it to be understood | True |
| . Terms like added value or job satisfaction are examples of clear, concise language, not subject to semantics | False |
| Impersonal communication allows the person receiving the information to clarify vague or confusing information | False |
| Each country has a dominant language but most countries are multicultural | True |
| Gestures are a transnational means of communicating, in that they have the same or universal meaning across cultures | False |
| The sender is 100 percent responsible for clear and effective communication | False |
| The use of repetition, careful selection of words, and consideration of the timing of a message are all effective ways to improve personal communication | True |
| With the popularity of all the types of cell phones, smart phones, and tablet devices, we can ignore many of the basics of communication etiquette | False |
| Benefits of active listening can include stronger relationships, more and new information, and fewer misunderstandings | True |
| When managers demonstrate the desire to listen to their employees, employees still tend to keep ideas and complaints to themselves | False |
| Using an informal e-mail address such as GroovyGal@address.com is appropriate in the business setting because it seems unintimidating | False |
| . ____________________ helps a communicator determine whether or not the information has been understood in the way they intended. | Feedback |
| ____________________ communication is a one-way process that transfers basic information such as instructions, policies, and data. | Impersonal |
| Maria was recently promoted to management and discovers that some of her coworkers don't take her suggestions seriously. Her communication may be filtered by ____________________. | role expectations |
| Eye contact, facial expressions, gestures, and personal space are all examples of ____________________. | nonverbal messages |
| ____________________ is the process of encouraging employees to share their feelings and ideas with their managers. | Upward communication |
| . During a political speech, Carlos practices ____________________ skills by focusing on the speaker, taking notes, and eventually asking questions | active listening |
| Tien is a middle-level manager. An employee is complaining about a company policy. Tien is being patient, acknowledging what the employee is saying without being judgmental. Tien is using ____________________. | empathic listening |
| Jim, Anna, and Hung are three first-line supervisors. They are discussing a resource problem that affects all three of their respective areas of responsibility. Their conversation is an example of _________ channels of communication in their company. | horizontal |
| The ____________________ is an informal communication channel that carries information, often unofficial, in many different directions. | grapevine |
Created by:
Jalessi