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Human Relations Ch1
Ch. 1 Effective Human Relations
| Question | Answer |
|---|---|
| The quality of one's work is related to one's ability to cope with family problems | True |
| Mergers and downsizing have increased the value of having good interpersonal skills | True |
| . ____________________ is closely related to trust because being open with other people builds trust and enhances communication. | Self-disclosure |
| Increasing ____________________ means acquiring a better understanding of who you are and how your behavior influences other people | self-awareness |
| Elton Mayo's study of the effect of illumination, ventilation, and fatigue on production workers came to be known as the ____________________. | Hawthorne studies |
| Seven broad themes that emerge from the study of human relations are communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and ____________________. | conflict resolution |
| Around the turn of the century, Frederick Taylor and other researchers tried to increase efficiency and productivity by applying the theory of ____________________. | scientific management |
| ____________________ refers to the interaction and ad-hoc network of relationships amongst workers in an organization | Informal organization |
| . ____________________ usually reflects the deeply held values and behaviors of a small group of individuals within of a firm. | Organizational culture |
| The concept that a person's characteristics are interdependent and part of a single employable system is referred to as the ____________________ concept. | total person |
| . ____________________ is the study of why our beliefs, attitudes, and behaviors sometimes cause relationship problems in both our personal and work lives and how we can prevent or resolve these problems | Human relations |
| Managers spend a great deal of their time involved in conflict resolution in the normal course of their work. | True |
| Low organizational trust can result in low productivity, poor communication, and slow decision making | True |
| The study of interpersonal relations is more interested in the "why" of human behavior and less on how the knowledge can be applied to address problems in our work and personal lives. | False |
| Trust is a building block of all successful relationships with coworkers, customers, family members, and friends. | True |
| Many employees need training to become a team member. | True |
| . The psychologist who developed the often-used "hierarchy of needs" was Abraham Maslow | True |
| Managing healthy, effective interpersonal relationships requires that we also manage the relationship with ourselves. | True |
Created by:
Jalessi