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PsychWorkplcExam1Ch6
| Question | Answer |
|---|---|
| 46. Hot conflict is ________, while cold conflict is __________. | Dysfunctional,involves a great deal of emotion, incl. anger and frustration. Cold: functional, provides opportunity to share ideas, seek info, eval options, negotitate goals – involves little emotion. |
| 47. Your text discusses a six stage process model for conflict. The first stage in the process is_____. | analysis |
| 48. The last stage in the process model for conflict is _____. | Successful outcome |
| 49. Research shows that there is a ________________ relationship between conflict and productivity. | curvalinear |
| 5o. Rob was assigned to a team who is interested in only expanding the department. Robert disagrees. Rather, he thinks the team’s goal should be focused on how to keep the department small, rather than big. Robert is experiencing what type of conflict? | Individual-group conflict |
| 51. The Management Team has forbidden the Diversity Team to hold an Alternative Lifestyle Awareness Workshop because the Management Team does not think the organization should be supporting such activities. The type of conflict: | Group-group conflict |
| 52. Task interdependence, a source of conflict, is where: | there’s dependence of people or groups of people on each other to get a job done |
| 53. An example of jurisdictional ambiguity, a source of conflict, is where: | jurisdictional ambiguity occurs when geographical boundaries or lines of authority are unclear. |
| 54. Two employees are applying for the same position in another division. They are likely to experience what type of conflict? | Competition for resources |
| 55. Which source of conflict results when geographical boundaries or lines of authority are unclear? | Jurisdictional ambiguity |
| 56. A person who manages conflict by ignoring it is using a(n) _______ style whereas someone who always gives in to others and risks hurting himself uses a(n) _____ style for handling conflict. | Avoiding style, accommodating conflict style |
| 57. A _____ conflict style handles conflict in a win-lose fashion whereas a _____ style adopts give and take tactics. | Forcing, compromising |
| 58. People who use a _______ conflict managing style handle conflict in a win-lose manner and do what it takes to win with no regard for other people. | Forcing style (warriors) |
| 59. The three stages of conflict management are: | Analysis Stage, Confrontation Stage, Resolution Stage |
| 60. When parties in a conflict are irrational but have good communication skills, the best conflict management strategy might be: | dictation |
| 61. If all parties are rational and willing to work out their problems together, as a manager, you might want to try the ______ type of conflict management strategy. | mediation |
| 62. Active listening, a communication technique used in conflict management: | active listening is communicated through such nonverbal gestures as nodding and eye contact to show that you are listening. Then you use your verbal skills such as reflecting and paraphrasing. |
| 63. Reflecting, a communication technique used in conflict management, _____. | Reflecting provides clarification to what another individual has just said. |
| 64. "Can you tell me more?" is a(n) ________ question. | Open-ended question |
Created by:
cjjuergens