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Smartserve Questions
| Question | Answer |
|---|---|
| You must be this old to sell alcohol | 18 |
| Establishments that serve alcohol are required to also serve this | Food, non-alcoholic beverages |
| This act determines who can sell, buy alcohol | Liquor License Act |
| The Liquor License Act is issued by this group | Alcohol and Gaming Commission of Ontario |
| This is a policy that means unfinished commercially made wine can be removed from premises by patron | Take Home the Rest (THTR) |
| Establishment must do this to THTR wine | Reseal partial bottle with cork flush with top |
| THTR applies to only which type of alcohol | Wine |
| This policy allows patrons to bring wine with them to restaurants | Bring Your Own Wine (BYOW |
| Restaurants can only sell alcohol bought from this | Canadian Government store |
| Alcohol can only be sold and consumed here | Licensed areas |
| Establishments cannot have a law requiring patrons to do this | Buy a minimum amount of drinks to enter |
| Servers cannot do this to slow down someone getting drunk | Water down drinks |
| This is the only type of container shooters are able to be served in | Round-bottomed, self-supporting glasses. No vials or test tubes. |
| Establishments must post signs warning about this | Fetal Alcohol Spectrum Disorder |
| The law that dictates posting signs about FASD is referred to as this | Sandy's law |
| Hours of operation for restaurants serving alcohol are | 11am-2am |
| Hours of operation for restaurants serving alcohol on New Year's Eve are | 11am-3am |
| Patrons have this long to finish drinks and leave after required final call | 45 minutes |
| The AGCO does these 4 things | Regulates sale/service, reviews applications, issues endorsements, and inspects facilities |
| Anywhere that isn't licensed, private, or a residence requires this to sell/serve alcohol | Special Occasion Permit |
| These are the maximum fines/penalties | $100,000 plus 1 year ($250,000 for corp.) $200,000 plus 1 year for selling to minors ($500,000 for corp.) |
| Servers have these 2 main responsibilities | Don't serve someone who shouldn't buy, Don't serve anyone intoxicated |
| Servers/establishments have these rights | Deny entry, eject guests, refuse to serve |
| Establishments cannot deny entry to | AGCO inspectors, law enforcements, firefighters, government inspectors |
| These people are not permitted into establishments | Under 19 if not allowed, someone who has been barred, someone already asked to leave that day, someone selling drugs or doing illegal things |
| A standard drink of beer is this much | a 12oz 5% glass |
| A standard drink of wine is this much | a 5oz 12% glass |
| A standard drink of liquor is this much | 1.5oz 40% alcohol |
| This is the equation to figure out how much is a standard drink | % of alcohol * ounces = 60 |
| This percentage of alcohol is excreted through sweat, breath, urine | 10% |
| The liver can process this many drinks per hour on average | 1 |
| This is the legal limit for BAC | .05 |
| This is the legal limit for criminal BAC | .08 |
| A BAC of .05 is this many milligrams per this many millileters of blood | 50mg/100ml |
| Name some factors that affect BAC | Environment, tolerance, time between drinks, body fat, gender, body size, physical health/fitness/age, medication, food/water consumed |
| Name some signs of inebriation | Poor judgement, coordination/balance, reason/caution/memory, loss of self control an inhibitions, changing vital signs or physical appearance |
| Acceptable ID must be/have these 3 things | Issued by government, include photo, include birthdate |
| List some acceptable IDs | Ontario DL, Canadian Passport, Canadian citizenship card, Canadian armed forces ID, BYID card, Secure Indian status card, Permanent residence card |
| Is Ontario Health card an acceptable form of ID? | It is usable at discretion of establishment - it can never be required |
| These are the 4 verification steps with old-style ID | Photo matches, First letter of ID matches first letter of last name, DOB numbers all same thickness and color, Surface of card smooth with no raised areas |
| These are the 5 verification steps on the front of the new-style ID | Raised lettering on DL #, secondary photo and signature bottom right, raised lettering on DOB, photo/signature imprinted on card surface, background has fine line |
| This is the 1 verification step on the back of the new-style ID | Magnetic strip |
| These are things to consider when assessing guest | Have they been drinking? What is their mood? Are they on drugs? |
| These are things to consider when listening and observing guests | Tone of voice, volume, slurring |
| These are things to consider when assessing guest body language | Slower, uncoordinated |
| These are some questions to ask when assessing guests' conditions | Are they driving? Is there a designated driver? How are they what is their mood? |
| After initial assessment of guest this must be done throughout visit | Keep communicating - continue to talk and assess often |
| These are some methods to keep track of how much guests have had to drink | Use their tab, keep a separate tab for individual drink orderers, use separate glass for non-alcoholic drinks |
| Use this system to categorize guests for easy triage | Traffic light system |
| Alcohol can take this long to hit the brain so guests must be evaluated often | 30 minutes |
| Establishments need to have this code that they abide by for alcohol serving | Responsible Alcohol House Policy |
| A responsible alcohol house policy must do these 2 things | Give clear and consistent guidelines to carry out philosophy, include a goal statement |
| List some ways to slow service to a customer | Avoidance, prioritize other tables, offer water, distract with conversations, give bar snacks |
| List some ways to stop service | Do it in private, calm body language, non-judgemental, show concern, be firm, know the steps, alert back-up, practice |
| List the steps to prevent guest from driving away when drunk | Convince them not to, ask a sober companion to drive, ask for their car keys, call a cab |
| If a guest refuses to avoid driving you must do this | Call police |
| List the information you must get if a drunk drives away | Make/model of car, license plate #, Direction |
| List some steps to take if it starts to get rowdy | Stop before it starts, talk to manager, move other guests away, call police |
| Grocery stores can sell alcohol during these hours | M-Sat 9am-11pm Sunday 11am-6pm |
| Manufacturer's onsite stores can sell alcohol during these hours | 9am-11pm |
| List some ways grocery stores can segregate alcohol if they are open past alcohol hours | Locking cabinets, create partition, lock P.O.S. |
| Sampling can be done outside alcohol selling hours, true or false? | False |
| In a manufacturer's store sampling can be done anywhere, true or false? | True |
| Sampling can be done without smartserve certification, true or false? | False |
| Sampling in stores must be done here | Designated areas only, near alcohol section |
Created by:
oliviavirgo