12. Type B personalities and optimists [just know the characteristics of Type Bs and Optimists]:

Type B: more relaxed and easygoing, stressful events kept in perspective, agreeable Optimist: deal with stress head on, seek proactivce means of dealing with stress, obtain advice, plan for stressors (have a book ready for traffic jams)

13. A person who is competitive and impatient might be called a(n):

Type A (they have 3 main characteristics: competitiveness, impatience from time urgency, and hostility from anger. tend to do many things at once: multitask.)

14. Which of the following are personal stressors?

they arise from nonwork issues such as family and intimate relationships.

15. Employees with high role ambiguity will:

occurs when an individual's job and performance expectations are not clearly defined. stress of this ambiguity causes one to become depressed, low job satisfaction

16. Role _____ is when our work expectations and what we think we should be doing don't match the work we actually have to do.

ROLE CONFLICT. woman was hired as assistant to CEO but then became just a lowly secretary. she quit.

19. ______ help reduce the potential for stress that comes from role conflict and role ambiguity.

???Getting clarification about job duties???

20. People who like to make decisions and take charge run into problems when they are hired by an organization that is team- oriented. This trouble is probably the result of:

???poor person-organization fit???

23. Which of the following is NOT a proactive way to reduce stress?

ways to reduce stress: exercise, laughter, healthy diet, not smoking, getting plenty of sleep, joining support groups, self-empowerment, and time management

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PsychWorkplcExam1Ch2

Question	Answer
8. The psychological and physical reaction to certain events or situations is called:	stress
9. The physical and psychological consequences to stress is called:	strain
10. Stress that is converted to positive energy is called:	eustress
11. Bad, or negative stress is called:	distress
12. Type B personalities and optimists [just know the characteristics of Type Bs and Optimists]:	Type B:  more relaxed and easygoing, stressful events kept in perspective, agreeable   Optimist: deal with stress head on, seek proactivce means of dealing with stress, obtain advice, plan for stressors (have a book ready for traffic jams)
13. A person who is competitive and impatient might be called a(n):	Type A (they have 3 main characteristics: competitiveness, impatience from time urgency, and hostility from anger. tend to do many things at once: multitask.)
14. Which of the following are personal stressors?	they arise from nonwork issues such as family and intimate relationships.
15. Employees with high role ambiguity will:	occurs when an individual's job and performance expectations are not clearly defined. stress of this ambiguity causes one to become depressed, low job satisfaction
16. Role _____ is when our work expectations and what we think we should be doing don't match the work we actually have to do.	ROLE CONFLICT. woman was hired as assistant to CEO but then became just a lowly secretary. she quit.
17. Role _____ is when an individual's job duties and performance expectations are not clearly defined.	ROLE AMBIGUITY
18. Role ____ develops when employees feel they lack the skill or workplace resources to complete a task.	ROLE OVERLOAD
19. ______ help reduce the potential for stress that comes from role conflict and role ambiguity.	???Getting clarification about job duties???
20. People who like to make decisions and take charge run into problems when they are hired by an organization that is team- oriented. This trouble is probably the result of:	???poor person-organization fit???
21. Wasting time and energy worrying about the future and asking "What if?" are good examples of:	forecasting
22. Rating a potential source of frustration on a scale of 1 to 10 is an example of:	perspective taking
23. Which of the following is NOT a proactive way to reduce stress?	ways to reduce stress: exercise, laughter, healthy diet, not smoking, getting plenty of sleep, joining support groups, self-empowerment, and time management
24. Liam makes "to do" lists and carefully plans his schedule. He is trying to reduce stress through:	time management

Created by: cjjuergens

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