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Medical Office Proce
Terms related to Medical Office Procedures
| Question | Answer |
|---|---|
| AAMT is the abbreviation for American Association of Medical Technologists. | FALSE |
| Accuracy is a trait that is important for success as an administrative medical assistant. | TRUE |
| Assertiveness is not an important trait for success as an administrative medical assistant. | FALSE |
| Assault is defined as bodily contact without permission. | FALSE |
| Medical offices have the right to share the information about their patients if they decide it is necessary to do so. | FALSE |
| Informed consent means that the physician has clearly explained a procedure to a patient,and the patient has agreed to have it done. | TRUE |
| Litigation involves lawsuits. | TRUE |
| Medical practice acts are those that a reasonable and prudent physician would not do. | FALSE |
| Medical practice laws govern licensure of physicians. | TRUE |
| A settlement is an agreement between opposing parties. | TRUE |
| The statue of limitations is a state law determining the time limit after which an act is not subject to legal action. | TRUE |
| A subpoena involves a charge of fraud. | FALSE |
| The documentation of a patient's care is important in resolving patient-physician disputes. | TRUE |
| Compliance plans help medical practices avoid accusations of fraud against government health care programs. | TRUE |
| Medical assistants,along with physicians,may be liable for negligence. | TRUE |
| CPU is the abbreviation for central power unit. | FALSE |
| Diskettes are a magnetic medium storage device. | TRUE |
| The keyboard is an input device. | TRUE |
| PDA is the abbreviation for personal digital assistant. | TRUE |
| Networking is a way to link a group of computers electronically. | TRUE |
| A printer is an input device. | FALSE |
| Zip drives may be installed internally or added externally. | TRUE |
| The term "no show" applies to a patient who does not appear for an appointment,regardless of whether the patient contacted the office. | FALSE |
| The follow-through for a call may involove a message,a memo,a to-do list, or a notation on a patient's chart. | TRUE |
| Assistants should verify the patient's name and its spelling when making appointments. | TRUE |
| Alphabetic filing is based on numerical order. | FALSE |
| In the medical office,closed files are records of patients who are no longer actively seen by the physician. | TRUE |
| Verticle files are organized from side to side. | FALSE |
| Rolodex is a famous trade name of a rotary circular file. | TRUE |
| Alphabetic filing and numerical filing are two different types of filing systems. | TRUE |
| Express Mail from USPS provides two-day delivery. | FALSE |
| The complimentary closing in a modified-block style letter appears at the left margin. | FALSE |
| The block style letter should be centered vertically,from top to bottom,on the page. | TRUE |
| The letter S in a SOAP record stands for the subjective findings. | TRUE |
| The abbreviation R/O stands for Rule Out. | TRUE |
| The abbreviation SH stands for systems history. | FALSE |
| The problem list in a POMR is updated each time the patient visits the physician. | TRUE |
| CPT is a reference book containing diagnosis codes. | FALSE |
| Code linkage refers to the proper connection between the diagnosis and the procedure for a patient. | TRUE |
| Coinsurance is an amount owed by the patient. | TRUE |
| A participating provider is also known as a PAR provider. | TRUE |
| PAR providers are offered incentives,such as faster payment,to join a plan. | TRUE |
| "Fee adjustment" means to lower a patient's bill. | TRUE |
| Medical offices may choose between monthly billing or cycle billing. | TRUE |
| The balance sheet lists assets,liabilities, and capital. | TRUE |
| The charge/receipt slip is a record of the physician's services and a receipt for payment. | TRUE |
| In the medical practice,employee's salaries are called indirect earnings. | FALSE |
| FICA requires a certain amount of money to be withheld from employees' salaries for social security benefits. | TRUE |
| The policy and procedures manual is written for the information of the practice's patients. | FALSE |
| Putting oneself in another person's situation describes the quality of a:confidentiality b:dependability c:empathy d:initiative | C: empathy |
| Making a point in a straightforward manner shows the quality of a:accuracy b:assertiveness c:empathy d:confidentiality | B: assertiveness |
| Which quality means that a can use time and other resources to avoid waste and complete work in a timely manner? a:efficiency b:assertiveness c:initiative d:tact | A: efficiency |
| Healthful habits,good grooming,and appropriate dress on the job exhibits the quality of a:initiative b:accuracy c:empathy d:professional image | D: professional image |
| Appearing on time for an appointment shows the quality of a:punctuality b:accuracy c:professional image d:tact | A: punctuality |
| Greeting patients in the medical office is an example of which type of work? a:scheduling b:front desk c:billing and insurance d:administrative | B: front desk |
| Maintaining patients' charts is an example of what type of work? a:front desk b:scheduling c:records management d:administrative duties | C: records management |
| The most common place of employment for an administrative medical assistant is a:physician practice b:a hospital c:an insurance company d:a care facility | A: a physician practice |
| Which quality is involved in performing tasks with complete correctness? a:flexibility b:efficiency c:tact d:accuracy | D:accuracy |
| Three personal attributes needed by an administrative medical assistant are a:honesty,dependability,and computer skills b:genuine liking of people,cheerfulness, and empathy c:flexibility,financial skills,& word processing d: none of the above | B: genuine liking of people,cheerfulness,and empathy |
| The profession of medical assisting has a:ethical standards b:a statue of limitations c:implied consent d:none of the above | A: ethical standards |
| Which of the following is NOT a legal requirement for physicians? a:posses the ordinary skill & learning of the profession b:obtain recovery for all patients c:use learning,skill,& judgement for the benefit of the patient d:act in good faith | B:obtain recovery for all patients |
| Which of the following IS a legal responsibility of physicians? a:be free of error in complex cases b:continue care after patient discharges self c:perform to the best of their ability d:accept all patients who seek their services | C:perfom to the best of their ability |
| A physician who wishes to end a relationship with a patient must a:notify the patient of this decision b:give the patient a reasonable amount of time to find another physician c: both a & b d:neither a nor b | C: both a & b |
| Making false statements to patients about the benefits of a particular drug is an example of a:assault b:battery c:fraud d:compliance | C: fraud |
| Safeguards against litigation include a:exercising complete confidentiality b:not discussing a patient's condition c:obtaining proper authorizations for release d: all of the above | D: all of the above |
| Which of the following terms describes a computer designed to store massive databases? a:mainframe b:personal c:mini d:palm | A: mainframe |
| Which of the following terms desribes a mid-level computer that is not as expensive as a mainframe,while offering many similar features? a:palm b:Internet c:minicomputer d:super computer | C:minicomputer |
| Monitors and printers are examples of a:input devices b:output devices c:neither a nor b d:either a or b | B: output devices |
| A program used to display moving images on the screen if no input is received for a period of time is called a:modem b:spreadsheet c:CD-ROM d:screen saver | D:screen saver |
| What type of software is used to periodically search for the presence of programs intended to destroy data? a:word processing b:graphics application c:virus checker d:accounting software | C:virus checker |
| To determine whose condition requires immediate medical attention,assistants use a process called a:double-booking b:telephone etiquette c:triage d:wave scheduling | C:triage |
| What steps should be completed before placing an outgoing call? a:gather the necessary information b:have important papers at hand c:outline the questions to ask d: all of the above | D:all of the above |
| The files of medical records for patients who are currently seeing the physician are called a:closed files b:inactive files c:active files d:vertical files | C:active files |
| Files of patients who terminated their relationship with the physician are called a:active files b:inactive files c:closed files d:vertical files | C:closed files |
| The correct order of the steps in filing is a:indexing,coding,inspecting,storing and sorting b:inspecting,indexing,coding,sorting & storing c:sorting,coding,& indexing d:none of the above | B:inspecting,indexing,coding,sorting,& storing |
| The proper order for indexing,individual names is a:surname,given name,middle name b:given name,surname,middle name c:either a or b d:neither a nor b | A:surname,given name,and middle name |
| Hyphenated names are indexed as a:two units b:one unit c:either a or b d:neither a nor b | B:one unit |
| The traditional method of paying physicians,in which payment is made after services are provided is a:capitation b:coinsurance c:fee-for-service d:none of the above | C:fee-for-service |
| The HCPCS codes are used for a:procedures on infants b:Medicare claims c:BCBS claims d:none of the above | B:Medicare claims |
| The abbreviation PPO stands for a:preferred provider organization b:policy and practice organization c:preferred policy organization d:none of the above | A:preferred provider organization |
| The abbreviation PCP stands for a:provider capitation policy b:primary care physician c:primary counseling provider d:none of the above | B:primary care physician |
| A provider is a:health care plan b:physician or other health care professional c:third- party payer d:patient | B:physician or other health care professional |
| Fee-for-service payments are made in which type of insurance plan?a:managed care b:indemnity c:coinsurance d:none of the above | B:indemnity |
| The RBRVS scale is used in which program? a:Medicare b:TRICARE c:worker's compensation d:none of the above | A:Medicare |
| Which reference contains diagnosis codes? a:CPT b:ICD c:HCPCS d:TRICARE | B:ICD |
| The insured may be a:the person who owns an insurance policy b:the spouse of the person who owns an insurance policy c:the dependent of the person who owns a policy d:all of the above | D:all of the above |
| Capitation payments are made in what type of insurance plan? a:indemnity b:managed care c:government d:none of the above | B:managed care |
| Which type of ICD code is used for factors that affect health status when there is no diagnosis or disease,such as for annual exams? a:V codes b:E codes c:five-digit codes d:none of the above | A: V codes |
| The administrative medical assistant calculates the total due for a patient visit based on the a:patient information form b:patient encounter form c:ERA d:EOB | B:patient encounter form |
| Billing software generates what daily report to show all charges,payments,and adjustments for that day? a:patient statement b:patient bill c:EOB d:day sheet | D:day sheet |
| The process of comparing the balance on the practice's monthly bank statement with the checkbook balance is called the a:accrual method b:balance sheet c:bank reconciliation d:bank journal | C:bank reconciliation |
| When charges for services are recorded as income when the payment is received,rather than when the bill is sent out,what accounting method is being used? a:accrual b:cash c:balance d:restrictive | B:cash |
| Salaries paid to employees are a:direct earnings b:indirect earnings c:deductions d:none of the above | A:direct earnings |
| Benefits and amounts paid to employees for other than salaries are a:direct earnings b:indirect earnings c:deductions d:none of the above | B:indirect earnings |
| When the employer and employee pay the FICA amount,what percentage is paid by the employer? a:25% b:50% c:75% d:100% | B:50% |
| A document that outlines a meetings location,time,date,and topic is a:an itinerary b:meeting minutes c:an agenda d:a patient information brochure | C:an agenda |
| A document that lists the daily schedule for a traveler is a:an agenda b:meeting minutes c:a patient information brochure d:an itinerary | D:an itinerary |
| A document that is official record of a meeting is a:an itinerary b:an agenda c:meeting minutes d:a patient information brochure | C:meeting minutes |
| Office management taks include a:making travel arrangements b:editorial research projects c:policy and procedures manual d:patient information materials e:all of the above | E:all of the above |
| A description of the services offered by the practice is found in the a:policy and procedures manual b:patient information brochure c:meeting minutes d:none of the above | B:patient information brochure |
Created by:
mannj29