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Delta Processes/Def
| Question | Answer |
|---|---|
| Def. of Codeshare | agreement btwn 2 airlines that allows one carrier to use the airline codes to purchase and market seats. |
| Skyteam Alliance | A global alliance which Delta belongs. Providing members from member airlines access to an extensive global network. |
| Marketing Carrier | the nonoperating carrier puts the 2 letter code on a partners flight and sells. |
| Operating Carrier | airline that operates the flight |
| Shopping results list specific itinerary details including marketing and operating carrier, cabin, accumulated travel time, fare, and if there are less than 5 seats remaining at a given fare. | True |
| The required elements in creating a PNR are INSTEP. What does INSTEP stand for? | Itinerary, Name;Secure Flight Passenger Data;Ticketing, Email;Phone |
| The account code used when pricing a medical emergency fare is _______? | MED1 |
| It is mandatory to add a date of birth when creating a SkyMiles account in Axis. | Yes |
| Where in the shopping tab would you enter BRV1 for a domestic bereavement fare? | More Options & Account Code |
| Where do you enter in a PTC code for military leisure travel on the shopping tab. | Other & Passenger Type |
| Referring to record locator H4D3AG. What type of aircraft is their second flight on? | |
| ODDRTN | Origin, Destination, Departure Date, Return Date, Time Preference, Number in Party |
| Delta Cabin Products | Delta One, Premium Select, Delta Comfort, Main Cabin, Preferred/Exit Row, Basic Economy |
| INSTEP | Itinerary, Name, Secured Flight Passenger Data, Email Address Phone number |
| Creation of SkyMiles Account | 1. Click NEW on Horizontal menu 2. Select SKYMILES 3. Complete Enrollment Forms 4. Click ENROLL (they will receive a welcome email.) |
| ELEMENTS TO RETRIEVE PNR | 1, RECORD LOCATOR/CONFIRMATION NUMBER OR 2. SKY MILES ID (flight, date |
| RETRIEVE SKY MILES ACCOUNT ON AXIS | 1. TASK BAR 2. SELECT SKY MILES 3. CLICK LAST NAME (add Last & First Name) 4. Narrow Search Field add (address, state and postal) 5. Select Account for Number. |
| SKY MILES ONE CLICK | 1. Build Ticket PNR 2. Click ENROLL 3. include only customers not already Enrolled. |
| FARE QUOTE | "Total Cost Including all Taxes and Carrier Imposed Fees" |
| What does a Red Flag mean on the Ticket Coupon | Connection Courier |
| CODES FOR COUPON STATUS | OPEN - Available for use EXCH - exchanged for another ticket FLWN - already flown VOID - Cancelled |
| Cancellation of Ticket | 1. OPEN TICKET FROM THE TICKETING 2. INITIATE CANCEL 3. SELECT 'CANCEL TRIP' 4. CANCEL TRIP DISPLAY (enter remarks w/in Add Remarks area 5. If have SkyMiles select the SkyMiles tab (email will automatically fill in) 6. If no SM manually Email. |
| RESERVATION CHANGES | |
| Changing Ticket | Changing Tickets 1. Use Confirmation # 2. PNR (check the ticket stock (FGHJ) 3. Go to Segments (highlight flights and hit the airplane Icon 4. Sell in the new Flights 5. Go back to PNR 6. Reissue (Reprice) |
| How do you add pets | 1. Verify # of pets on flight by going to Segments and clicking on ‘how many pets’ in segments” 2. Verify that pet doesn’t violate any restrictions (weight, kennel, seat size) 3. Go Seat Map 4. SSR (pet in cabin) 5. Assign |
| Retrieving Existing Sky Miles |
Created by:
Hrevdennis