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FSE1150 Final
| Question | Answer |
|---|---|
| What was the estimated amount of money spent on pet cremations in 2014? | 59 billion dollars |
| What was the average life expectancy in 2011? | 79 years old |
| Items which are non-toxic and qualify for green burial (includes both intact remains and cremated remains): | Caskets, urns, burial shrouds |
| What is the # 1 reason families choose cremation? | It is cheaper than burial. |
| What percent of disposition was the U.S. cremation rate in 2013? | 45% |
| What percent of disposition was the U.S. cremation rate in 1960? | 3.5% |
| Of the different types of disposition, which would have the advantage of mobility? | Cremation |
| What age group has the fastest growing segment in the U.S. population? | 85+ years old |
| What were the top two places to hold a memorial event or funeral according to the 2010 FAMIC Study? | Park/theater and hotel/event space |
| Which religions are reluctant to utilize cremation? | Orthodox Judaism, Islam, Greek Orthodox |
| Ways of caring for the dead with minimal impact on the environment. | Green burials |
| Alkaline Hydrolysis | Entails placing the body in a stainless steel cylinder that is filled with water and strong alkaline chemicals. Through a mixture of heat, agitation, and/or pressure, the body's tissues are hydrolyzed. |
| What is the second most consistent reason for cremation? | It saves land. |
| Reasons family members are discouraged about having a memorial service: | 1. It is too expensive. 2. It is too emotionally burdensome. 3. It is unnecessary. |
| What is the current annual growth rate for cremation in the United States? | 1.83% |
| In what year was it predicted that the percentage of cremation would exceed the percentage of burials for the first time? | 2015 |
| Which region reflected the lowest overall rate for cremation? | East-South Central |
| Which region reflected the highest overall rate for cremation? | Pacific |
| According to Nicodemus, what are the top three reasons for cremation litigation today? | - Identification of the deceased prior to cremation - Cremation authorizations signed by non-next of kin -Family disputes |
| From 1998-2013, what was the average annual growth of the cremation rate? | 1.86% |
| If casket prices are not listed on the GPL, where can you find them? | On the CPL. |
| What elements must be arranged by the day of the service? | Visitation times, pall bearers, date. |
| If the family wants a direct cremation.. | They can still have a memorial service and the urn can be given to them after some time alone. |
| If a family chooses to scatter, what can you provide to help them at the time they choose to scatter? | You can give them a reading to recite as they scatter. |
| What must a FD do when a person asks about prices? | The FD must give them a GPL. |
| When the family arrives at the funeral home, where should the director meet the family? | At the door. |
| What happens when the FD begins with facts first during the arrangement conference? | The family will lose trust in the FD. |
| Building a relationship with the family (REAPER) | -Respond to the pain- It is important that the family feels that they are the center of attention during the A/C and throughout the funeral process. -Engage the stories- Encourage a conversation about the deceased by asking open ended questions which wil |
| -Respond to the pain | It is important that the family feels that they are the center of attention during the A/C and throughout the funeral process which includes a warm greeting, clean facilities, and a formal introduction. |
| -Engage the stories | Encourage a conversation about the deceased by asking open ended questions which will help to personalize the services and create meaningful memories for the family. |
| -Articulate options | Offer all service options and verify the actual services and merchandise the family would like to select. |
| Paint the picture | Every funeral professional should have a well thought out belief system that he/she can articulate to the family about the importance of a gathering, the healing elements of remembering and the vital aspects to a service. |
| Encourage ceremony | If the family wants to have a service, with or without the body present, the funeral professional should know how to put together a service with music, pictures, displays, the right officiant, and all of the elements that we consider for a funeral service |
| Review and refer | Review services and merchandise selected to make sure that you and the client family are on the same page and have a full understanding of the services that have been selected. |
| When is the first opportunity the FD has to get to know the family? | At the arrangement conference. |
| The follow through after the arrangement conference includes: | -Ordering all the necessary merchandise for the service. -Verifying all necessary contacts have been made. -Checking that all necessary information has been obtained and is on record. |
| What is typical regarding church attendance in states where cremation rates are highest? | In states where church attendance is low, cremation rates are high (and vice versa). |
| Checklist for families to accomplish tasks in a timely manner: | -Photos for a memorial video -Clothing for burial -Any missing vital statistical information |
| Unique and personal ways to honor the deceased when the family has chosen cremation: | -Ceremony or reading at the inurnment site -"Returning your loved one" ceremony -Ceremony or reading at the scattering site |
| The vital statistical information is important to have for which documents? | -Death certificate -Obituary -Military Honors -Social security |
| Information that should be discussed during the A/C: | -Date, date, time, location & type of service desired -Selected merchandise -Visitation information |
| During the arrangement conference, it is important to articulate the value of the funeral during (REAPER)? | Painting the picture |
| In regards to identification viewing, it is important to remember that: | -The time allotted may be limited -The number of people allowed is minimal -A dignified area should be used for the viewing |
| What is the best verification of identity for human remains? | I.D. viewing by the NOK or authorizing agent. |
| In the public's eye, cremation means: | No viewing and no service. |
| What must be given to anyone who asks in person about prices of funeral goods or services? | A GPL. |
| The funeral director should avoid reaching for the pen and detail sheet for how long during the arrangement conference? | 15 - 30 minutes |
| During the A/C, what kind of questions should the FD ask? | Open ended questions |
| The first person to hear the death story is said to be the what? | Hero |
| During the arrangement conference, it is important that the family feels as though they are the center of attention during (REAPER)? | Respond to the pain |
| The order of the A/C is: | Optional and driven by the family. |
| The acronym that represents the required elements for a successful arrangement conference. | REAPER |
| It is important to remember that when a family chooses cremation, the funeral home becomes: | Optional- the family has the option to use a direct disposer instead of a funeral home. |
| All funeral service options are ___________ whether the family chooses burial, entombment or cremation. | Viable |
| The arrangement conference is necessary for what families? | Every family served. |
| Your pre-need counselor comes to your funeral home to write contracts for you. Mr. and Mrs. White want to change their 1984 pre-need contract. Does the counselor have to comply with the Funeral Rule? | Yes, and hand them the GPL of today's prices. |
| How many itemized prices are on the GPL? | 16 |
| If the funeral home uses a third party crematory, where will the price for cremation appear on the GPL? | Under cash advance items. |
| The family is arranging a direct cremation. The FTC Funeral Rule states that: | The funeral director cannot tell the family that they must buy a casket. |
| What organization stimulates that there must be 16 itemized prices on the GPL? | The FTC (Funeral Rule) |
| What is the third required disclosure on the GPL dealing directly with cremation services? | Alternative containers |
| How many required disclosures must be on the GPL? | 6 |
| What are "funeral goods" according to the FTC Funeral Rule? | Products sold directly to the public in connection with funeral services |
| Who must comply with the FTC Funeral Rule? | All funeral service providers. |
| What is the maximum penalty per violation if one violates the FTC Funeral Rule? | $16,000 |
| When did the FTC Funeral rule come into effect? | April 28th 1984 |
| What does FTC stand for? | Federal Trade Commission |
| What is the fundamental goal of the FTC Funeral Rule? | To protect consumers. |
| Alternative container | An unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard, pressed-wood, composition materials (with or withou |
| For direct cremation, the GPL must state: | -The price range -The required disclosure -The price when the consumer is providing a container or casket of their own -The price when the FH is providing an alternative container |
| According to the FTC Funeral Rule, can you list options (packages) in addition to an itemized list on the GPL? | Yes |
| What year was the FTC Funeral Rule revised? | 1994 |
| The 3 distinct areas of the FTC Funeral Rule dealing directly with cremation: | -Required disclosures -Itemized prices -Prohibiting misrepresentation |
| Temporary urn | A receptacle for cremated remains usually made of cardboard, plastic or similar materials designed to hold the cremated remains until an urn or other permanent container is acquired or other disposition is made. |
| The family wants to scatter cremated remains. What is the most important fact about scattering that the funeral director needs to express? | The family/authorized agent is sure they want to scatter, since it is irrevocable. |
| Urn capacity for adult cremated remains: | 200 cubic inches |
| What is the essential advantage of an urn vault over a grave liner? | a. Vaults offer sealing qualities b. Vaults are lined to help deter the entry of water, soil, and contents of soil, preventing these elements from making contact with the urn |
| What is the purpose of an urn grave liner or OBC? | To support the weight of the earth above it so it does not sink in, and to protect the contents of the urn. |
| A structure, room or space in a mausoleum or other building containing niches or recesses used to hold cremated remains. | Columbarium |
| What does TSA stand for? | Transportation Security Administration |
| What is another name for a permanent urn? | Cinerary urn |
| What metals are commonly used in urn construction? | Copper, bronze & steel |
| What is the capacity of a keepsake urn? | 2 - 70 cubic inches |
| Urn | A container for cremated remains; a vase with a foot or pedestal. |
| What should the funeral director insist the family do when cremation is selected? | Select two containers, a cremation container and an urn. |
| Funeral professionals must always be knowledgeable of all items related to cremation including: | -All legal and regulatory processes -Available services & merchandise |
| Modern disposition options for cremation families: | Jewelry, firework displays, artwork |
| Allows the cremated remains to be divided among the family members or to place a portion of the remains in a meaningful place, if the majority of the remains are to be scattered, interred, or entombed. | Keepsake urn |
| Urns made of wood are considered: | Warm, beautiful and unique because each piece of wood has a unique grain to it. |
| What is a good example to give to a family so that they have a tangible concept to consider when selecting a container for cremated remains? | A 5lb bag of flour |
| Urn capacity for infant cremated remains: | Less than 30 cubic inches |
| Less than 30 cubic inches | 70 cubic inches |
| What type of urn is best to use for air travel? | A temporary urn that is not lined with metal. |
| What is the definition of a temporary container according to CANA? | A receptacle for cremated remains until a permanent container is acquired. |
| What is the definition of an urn according to CANA? | A receptacle designed to permanently incase cremated remains. |
| What does CANA stand for? | Cremation Association of North America |
| Component of ferrous metals: | Iron |
| In a rental casket, remains do not come in contact with which part? | The cap panel |
| Which materials are acceptable for cremation containers? | Particleboard, cardboard, plywood NOT styrofoam, fiberglass or plastic |
| Alternative containers must: | -Be rigid -Cover remains completely -Be combustible |
| Example of an alternative container | The cardboard boxes used in lab which go directly into the retort. |
| Terms associated with "green" containers: | -Pouches -Wicker containers -Shrouds |
| What is another name for rental casket? | Ceremonial casket |
| What are the two basic types of burial caskets? | Metal & wood |
| Which of the following woods is considered hardwood? (Ceder, cherry, pine, plywood) | Cherry |
| What does it mean if a metal is ferrous? | It contains iron. |
| Is copper ferrous or non-ferrous? | Non-ferrous |
| Is bronze ferrous or non-ferrous? | Non-ferrous |
| Is stainless steel ferrous or non-ferrous? | Ferrous |
| Is steel ferrous or non-ferrous? | Ferrous |
| What components of wood caskets are made of metal? | Hinges, screws, springs (Should be removed from cremated remains before giving back to the family) |
| What type of casket is best for cremation? | Wood |
| In the construction of alternative containers, what should be eliminated? | Nails, screws, staples |
| What problems might a FD encounter when a family wishes to use green options when considering cremation containers? | -Will it be rigid enough? -Will it allow the safe and successful placement of the remains into the chamber? |
| Why should you never cremate a bronze casket? | Bronze contains zinc which produces a thick, white smoke. |
| What time of day should metal caskets be cremated? | They should be the last cremation of the day. |
| Why should zinc components be removed prior to cremation? | -Zinc produces a thick, white smoke -Anti-cremation equipment may malfunction -It could cause a glitch in the entire cremation process |
| Categories of caskets: | Burial, ceremonial (rental), & cremation |
| What is the purpose of a cremation container? | -Providing a dignified option for viewing -Encasement for the remains when a service is planned where the remains will be present -To assist in loading the remains into the cremation chamber |
| Classifications of waste: | Human & animal = Type 4 (requires type 6 crematory & pathological incinerators) |
| Opacity | Degree to which light is reduced when viewed through a smoke plume; Visible emissions. |
| What is the temperature range for the secondary chamber? | 1,400 - 1,800 degrees fahrenheit |
Created by:
theevangreen