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Professionalism
Medical Skills and Services
| Question | Answer |
|---|---|
| Workplace ____________ is when an employee is treated poorly because of a protected characteristic. | Harassment |
| Private data about employees or customers is considered what type of information? | Personal |
| Federal law makes it illegal to do what to employees that report an incident of discrimination or harassment? | Retaliate |
| Which of the following actions should you FIRST take if you think you are a victim of harassment? | Tell the person to stop the behavior |
| Brad gave a boring presentation to the rest of the team. Fred made fun of him in front of everyone This is an example of ___________? | Bullying |
| Confidential business information that gives a business economic edge over its competition is called? | Trade Secrets |
| Workplace ____________ is when an adverse or hostile job action is taken against a person because of a protected characteristic. | Discrimination |
| Race, sex, and religious beliefs are traits that cannot be used as a basis for workplace treatment because they are __________________. | Protected Characteristics |
| What legal action can be taken against a bully in the workplace? | No legal action can be taken |
| What should an employee do if a goal fails to be accomplished? | Evaluate the goal and determine the reason for failure |
| When solving a problem in a group situation, what trait should be demonstrated? | Compromise |
| The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution? | Is the best solution for the entire team? |
| Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow? | Prioritize tasks |
| Adrian uses the problem solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next? | Evaluate the results and create a new solution |
| What is not a part of personal care? | Covering tattoos |
| How should employees behave during interactions with clients and co-workers? | Professionally |
| When is it acceptable to be dishonest in a professional setting? | It's never acceptable |
| Lydia works at a medical facility in which all employees are required to wear white shoes. Lydia does not agree with this rule. What should Lydia do? | Comply with the rule and wear appropriate shoes |
| What is NOT involved in the process of exchanging messages? | Being Persuasive |
| What demonstrates responsibility? | Admitting to a mistake |
| In what way can an employee demonstrate commitment? | By staying late to help a co-worker finish a task |
| What is required of all conflict resolution strategies? | Compromise |
| What is the first thing you should do if you wanted to become a leader on a team? | Present a good example with hard work |
| A team member is out sick and she has a presentation to make. You gather her presentation material and do the presentation yourself. What type of role are you taking on the team? | Chameleon |
| If a person can think of fresh ideas and recognizes alternative paths to a solution, what role can this person play on a team at work? | Generator |
| You've been asked to fix a design team made up of experienced and motivated professionals. You notice the team argues a lot about design ideas. You also notice the team leader is extremely talented but controlling. What would you recommend? | Since the members are motivated, replace the leader with someone who has a more laissez-faire leadership style. |
| You are given the following goal at work - Within the next month increase the customer checkout speed of the cashiers by training them on the proper use of the new cash register. What part of "SMART" is missing from this goal? | The "M" is missing |
| Which of the following is the best method for communicating team goals? | Discuss goals in a group meeting |
| You are on a quality control team that has been working long hours correcting problems with a new product. Because of the long hours, team morale is low and they are all complaining to each other. What should you do? | Be understanding to the team's complaints, but say the work has to be done and it will be done soon |
| If a person is always moving a project towards completion, what role can this person play on a team at work? | Implementer |
Created by:
DeniseRupert