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e-commerce occurs when a business sells goods or services to other businesses or nonprofit organizations.
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e-commerce occurs when a business sells goods or services to a consumer.
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Chapter 9
Electronic Commerce
| Question | Answer |
|---|---|
| e-commerce occurs when a business sells goods or services to other businesses or nonprofit organizations. | Business to Business (B2B) |
| e-commerce occurs when a business sells goods or services to a consumer. | Business to Consumer (B2C) |
| e-commerce occurs when one consumer sells goods or services to another consumer. | Consumer to Consumer (C2C) |
| is when e-commerce takes place on a mobile device. | Mobile e-commerce (or m-commerce) |
| e-commerce occurs when consumers offer goods or services to businesses. | Consumer to Business (C2B |
| when e-commerce takes place on a mobile device. | Mobile e-commerce (or m-commerce) |
| is the process or processes that a company uses to find new customers, make sales, and deliver the goods or services it sells. | revenue model |
| The most common form of e-commerce is-----------, which refers to selling physicalproducts on the web. | online retail, |
| Web-only businesses are sometimes called | dot-com companies. |
| Adding a website to reach potential customers creates an additional | sales channel. |
| Companies that use both a physical store and the web to sell their products and services are sometimes referred to as | bricks and clicks. |
| s an amount that users pay in order to access the site’s content. | subscription |
| is when an intermediary from an industry is no longer needed for the consumer to obtain the goods and services from the industry. | Disintermediation |
| The introduction of a new intermediary into an industry is called | reintermediation. |
| is an intermediary who matches sellers of obsolete inventory with purchasers who are looking for bargains; often sold through online auctions. | liquidation broker |
| Offer mediation or -----------that hold the buyer’s payment until he or she is satisfied that the item matches the seller’s description | Escrow Service |
| A ---------t (also called an electronic wallet or e-wallet) is an electronic device with software (or software that runs on a computer or phone) that enables the user to make a purchase online. | Digital Wallet |
| is a standards-based, short-range wireless technology that allows electronic devices to interact over a couple of inches. | Near field communication (NFC) |
| NFC-enabled smartphones include chips that can store all the information from | A physical bank•Credit cards•Identification cards |
| is the price of the item divided by its weight. | value-to-weight ratio |
| a record of the links clicked by a user while visiting a website), the web server can gather extensive knowledge about that visitor and use it for marketing purposes or share it with other companies. | clickstream |
| is a third party that, for a fee paid by the e-commerce website, will certify that the site meets some criteria for conducting business in a secure and privacy-preserving manner. | assurance provider |
| Translation that takes into account the culture and customs of the country is called | localization. |
| statements on their sites to protect themselves from laws and regulations of which they might be unaware; a TOS can-Include rules for site visitors and a statement of copyright interest in the site design and content-Restrict the types of business that a | terms of service (TOS |
| What is the distinction between B2B and C2C e-commerce website? | B2B is business to business e-commerce while C2C is consumer to consumer e-commerce. |
| What does the term bricks and clicks mean? | bricks and clicks” means that a retailer has both a physical store and an online store. |
| What is reintermediation? | The introduction of a new intermediary into an industry. |
| Describe one of the e-commerce governments websites. | Government site where one pays taxes, tickets, car registration, or an auction site, or a RFP site. |
| Describes some of the possible problems a retailer could experience when attempting to sell online internationally. | Language difficulties, shipping issues, laws, customs, monetary exchanges, time differences. |
| In the context of e-commerce, what is an assurance provider? | An assurance provider is a third party that, for a fee paid by the e-commerce web site, will certify that the site meets some criteria for conducting business in a secure and privacy-preserving manner. |
| Why might a web server record a users clicksteams? | So the web server can gather extensive knowledge about that visitor and use it for marketing purposes, or share it with other companies possibly without the customer’s knowledge. |
| What is near field communication? | Near field communication is a standards-based, short-range wireless technology that allows electronic devices to interact over a couple of inches. NFC-enabled smartphones include chips that can store all the information from a physical bank, credit cards |
| Filter | When searching for a product on an e-commerce website, to narrow your search results you could apply. |
| Sort | When reviewing the results of a search on e-commerce website you usually are provided with sererval way to -------the results which changes the order but not the number of results. |
| Click Stream | A user’s ____ is a record of the links clicked by a user while visiting a website. |
| electronic payment concerns | Many of the international issues that arise relate to all of the following EXCEPT: |
| False | An auction is an example of a direct transaction. |
| False | A user’s URL feed is a record of the links clicked by a user while visiting a website. |
| bricks and clicks | Companies that use both a physical store and the web to sell their products and services are sometimes referred to as |
| False | Activities undertaken by a company to sell goods or services to individuals are called business-to-people (B2P) e-commerce. |
| True | Complying with all the laws and regulations can be difficult for small businesses that want to operate e-commerce websites so many small businesses restrict the countries where they do business. |
| escrow service | A(n) ____ will hold an online auction buyer’s payment until he or she is satisfied that the item bought matches the seller’s description. |
| shipping can add to the cost | The text listed all of the following as benefits of online retail shopping EXCEPT: ____. |
| leasing a place to hold the auction | The text listed ____ as one of the greatest expenses for liquidation brokers when sales took place in a physical location. |
| dot-com | Companies that sell only on the web are sometimes called ____ companies. |
| True | PayPal is an example of a digital wallet. |
| disintermediation | The removal of an intermediary from an industry is known as ____. |
| 1986 | The Electronic Communications Privacy Act (ECPA) of ____, which was enacted before most people were using the Internet, does not include rules specifically designed to protect the privacy of persons using websites to conduct transactions. |
| iTRUST | Some of the main assurance providers include the following EXCEPT ____. |
| TOS | A(n) ____ statement can include rules for site visitors, a statement of copyright in the site design and content, and can restrict the types of business a visitor can conduct with the site. |
| liquidation broker | A(n) ____ is an intermediary who matches sellers of obsolete inventory with purchasers who are looking for bargains |
| E*TRADE | Online brokers such as ____ and TD Ameritrade are threatening traditional brokerage firms by offering trading over the web with lower fees and commissions. |
| Top-rated | eBay identifies sellers who have received high ratings from buyers for excellent customer service with an eBay ____ seal. |
| bricks and clicks | Companies that use both a physical store and the web to sell their products and services are sometimes referred to as |
| digital wallet electronic wallet e-wallet | A(n) ____ is an electronic device with software that enables the user to make a purchase online |
| True | Electronic commerce refers to the process of developing, marketing, selling, delivering, servicing, and paying for products and services online. |
| electronic payment concerns | Many of the international issues that arise relate to all of the following EXCEPT: |
| assurance provider | A(n) ____ is a third party that will certify that a website meets some criteria for conducting business in a secure and privacy-preserving manner. |
| False | An auction is an example of a direct transaction. |
| B2C | Activity by a company to sell goods or services to individuals is called ____ e-commerce. |
| a week | When ordering items online, shipments can usually ship most inexpensively through the U.S. Postal Service with delivery occurring up to ____ later. |
| B2B | A for-profit corporation selling a service to a not-for-profit organization is an example of ____ e-commerce. |
| AirBorne | When ordering items online, the major private shipping companies in the United States include all of the following EXCEPT: ____. |
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haileylynn