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Vocab wk 3
| Question | Answer |
|---|---|
| Booking an appointment several weeks or even months in advance. | Advance scheduling |
| The scheduling of similar appointments together at a certain time of the day or week. | Cluster scheduling |
| A system of scheduling in which two or more patients are booked for the same appointment slot, with the assumption that both patients will be seen by the doctor within the scheduled period. | Double booking system |
| The basic format of an appointment book, established by blocking off times in the schedule during which the doctor is able to see patients. | Matrix |
| A scheduling system similar to to the wave system, with patients arriving at planned intervals during the hour, allowing time to catch up before the next hour begins. | Modified wave scheduling |
| A patient who does not call to cancel and does not come to an appointment. | No show |
| Scheduling appointments for more patients than can reasonably be seen in the time allowed. | Overbooking |
| A system of scheduling where patients arrive at regular, specified intervals. Assuring the practice a steady stream of patients throughout the day. | Time specified scheduling |
| Clear and distinct speaking. | Enunciation |
| Good manners. | Etiquette |
| The high or low quality in the sound of a persons speaking voice. | Pitch |
| The sounding out of words. | Pronunciation |
| A process of determining the level of urgency of each incoming telephone call and how it should be handled. | Telephone Triage |
| A system of scheduling in which the number of patients seen each hour is determined by dividing the hour by the length of the average visit and then giving that number of patients appointments with the doctor at the beginning of each hour. | Wave scheduling |
| A system of scheduling in which patients arrive at the doctors office at their convenience and are seen on a first come, first served basis. | Open hours scheduling |
| A detailed travel plan listing dates and times for specific transportation arrangements and events, the location of meetings and lodgings, and phone numbers. | Itinerary |
| A report of what happened and what was discussed and decided at a meeting. | Minutes |
| A patient who arrives without an appointment. | Walkins |
| Leaving large, unused gaps in the doctors schedule; this approach does not make the best use of the doctors time. | Underbooking |
| Practitioners answering email inquiries from their patients; these can also be virtual visits covered by some insurance plans. | Mouse calls |
Created by:
Ejackson533