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The first step in preparing the appointment book is to____.
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Which of the following is the common abbreviation for Pap smear?
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Chapter 16
| Question | Answer |
|---|---|
| The first step in preparing the appointment book is to____. | Establish the matrix of the appointment book |
| Which of the following is the common abbreviation for Pap smear? | Pap |
| A woman going to the physician for a routine prenatal examination can expect the appointment to last______. | 15 minutes |
| A disadvantage of the open hours scheduling system is that_______. | It increases the possibility of inefficient downtime for the physician |
| Which of the following appointment scheduling systems allows patients to arrive at their own convenience with the understanding that they will be seen on a first come, first served basis? | Open hours scheduling |
| The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is ________. | Time specified scheduling |
| The appointment scheduling system that is based on the reality that some patients will arrive late and others will require more or less time than expected with the physician is _______. | Wave scheduling |
| The appointment scheduling system in which two or more patients are scheduled for the same appointment time is________. | Double booking |
| The appointment scheduling system that groups similar appointments together during the day or week is ______. | Cluster scheduling |
| Which of the following appointment scheduling systems is also called stream scheduling? | Time specified scheduling |
| Scheduling four patients to arrive at planned intervals during the first half hour, leaving the second half hour unscheduled, is an example of________. | Modified-wave scheduling |
| Appointment reminders include appointment cards, reminder mailings, reminder calls, and_______. | Recall notices |
| Which appointment reminder is especially helpful for patients with a history of late arrivals or no-shows? | Reminder call |
| The best time to schedule a patient who needs a regular appointment, such as a prenatal checkup, is ________. | On the same day and time each week |
| The appropriate procedure to follow with a cancellation is to________. | Draw a single line through the patients name and write “canceled” on the appointment book before entering the rescheduled time |
| The appropriate procedure to follow for a patient who misses an appointment is to_______. | Document the no-show in the appointment book and in the patients chart |
| A medical assistant can help a physician make the most efficient use of his time by________. | Avoiding overbooking or underbooking |
| A detailed travel plan that lists dates and times of flights and events, locations, and telephone numbers is a ______. | Itinerary |
| Another name for a substitute physician who is hired to see patients while the regular physician is away is _____. | Locum tenens |
| A medical assistant may be responsible for setting up the list of topics to be discussed or presented at a meeting in the order of presentation. This list is called________. | An agenda |
| Which patient information would the medical assistant provide when scheduling a patients surgery? | Diagnosis and insurance information |
| What is the common abbreviation for a complete physical examination? | CPE |
| When you are obtaining patient information for an appointment, you should include the_________. | Purpose of the visit |
| What is the standard abbreviation for blood pressure? | BP |
| What is the standard abbreviation for an electrocardiogram? | ECG |
| A patient calls for an appointment because she has had a sore throat for four days. How much time should you schedule for her appointment? | 15 minutes |
| E-scheduling is another term for ________. | Online scheduling |
| Scheduling appointments in an_________ manner creates an efficient patient flow. | Efficient |
| Prior to scheduling appointments, you need to prepare the appointment book. The first step in this process is to establish the__________. | Matrix |
| Because the appointment book is considered a_________ record, entries must be clear and easy to read. | Legal |
| Time- specified or _________ scheduling assumes a steady flow of patients throughout the day at regular, specified intervals. | Stream |
| A practice that needs flexibility to allow for appointments that take more or less time than anticipated could use _______ scheduling. | Wave |
| A scheduling system that schedules four patients at intervals throughout cyberspace first half hour, leaving the second half of the hour unscheduled to allow for catching up before the next hour begins is called______ scheduling. | Modified wave |
| With a________ system, two or more patients are scheduled for the same appointment time. | Double booking |
| When a service such as ultrasound is available only at certain times, ________ scheduling is used to group ultrasound appointments together. | Cluster |
| Appointment _________ can take various forms, but all help patients keep track of their appointments. | Reminders |
| A patient who arrives without an appointment expecting to see the physician is referred to as a _________ patient. | Walk in |
| A patient who does not call to cancel an appointment but does not come to the appointment is called a-_______. | No show |
| It is important to avoid________ appointments because doing so creates stress for the physician and other staff and causes the office schedule to fall behind. | Overbooking |
| The medical assistant is responsible for helping physicians make the most efficient use of their time and avoid________, or leaving unfilled appointment slots in the schedule. | Underbooking |
| When making travel arrangements for the physician, you should obtain an________ of travel plans and make sure both physician and the office has copies of it. | Itinerary |
| The monthly office staff meeting will be held tomorrow, one of your responsibilities to prepare for the meeting is to develop the_________ of topics your be discussed. | Agenda |
| A physician who is hired to see patients while the regular physician is away from the practice is referred to as a ______. | Locum tenens |
| Before changing to________ scheduling, the practice should assess its needs, survey patients for internet access, and investigate privacy issues. | Online |
| Before a practice can use email to schedule appointments, patients must sign a______________allowing communication via e-mail. | Release form |
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Ejackson533