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Chapter 10
| Question | Answer |
|---|---|
| Formal business stationery on which the doctors name and address are printed at the top is ________. | Letterhead |
| The impression or pattern that can be seen when paper is held up to the light is called______. | Watermark |
| The envelope size most commonly used for correspondence is ________. | No. 10 |
| Envelopes that have a transparent window are used for______. | Invoices and statements |
| The subject line is used to ____-. | Bring the subject of the letter to the readers attention |
| The complimentary closing is _________. | Placed two lines below the last time of the body |
| The appropriate position for the signature block is_______. | Aligned with the complimentary closing |
| A characteristic of open punctuation is _________. | No punctuation after the copy notation |
| The dateline, complimentary closing, signature block, and notations are aligned and begin at the center of the page or slightly to the right of center in the ________. | Modified- block letter style |
| All lines are typed flush with the left margin in the _______. | Full-block letter style |
| Proofreading involves checking a document for spelling and format errors, as well as checking the document for ________. | Grammatical errors |
| A general tip for writing an effective letter is to _________. | Know the type of person you are writing to |
| Editing involves checking a document for factual accuracy, logical flow, conciseness, and __________. | Clarity and tone |
| Effective professional correspondence uses an appropriate style, clear and concise language, and _______. | The active voice |
| Mechanical errors include errors in__________. | Punctuation |
| Formatting, data, and _______ errors can occur when you are preparing a document. | Mechanical |
| First class nail must weigh _______ or less. | 11 ounces |
| The former name for Parcel Post was__________. | Fourth- class mail |
| Priority mail is used for _________. | Any item that weighs between 11 oz and 70 lbs |
| Which mail delivery service requires the postal carrier to obtain a signature when the item is delivered? | Certified Mail |
| Which type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item? | Registered Mail |
| The steps in processing mail involve sorting, recording, annotating, and________. | Distributing |
| Underlining key points and writing reminders or suggested actions in the margin when reading incoming mail is called_______. | Annotating |
| Which of the following is the appropriate way to dispose of prescription drug samples ? | Contact the waste disposal organization affiliated with your office |
| United Parcel Service (UPS) delivers________. | Packages and provides overnight letter express service |
| Before undertaking email communication with a patient, which of the following must you do? | Have a written consent for email communication on file |
| Two professional organizations that have established policies relating to email are Health Email and________. | The American Medical Informatics Association |
| Which of the following is good practice for managing email? | Check your office email regularly and empty any unwanted messages |
| How should you fold an invoice that will be placed in a window envelope? | Use a accordion fold |
| Which of the following envelopes is most easily read by an OCR system? | A computer printed envelope using the default front |
| Letterhead paper that has a _________ is generally a high quality paper. | Watermark |
| Envelopes that have a transparent window are used for _______ and statements | Invoices |
| Address_________ printed from a computerized mailing list can speed the process of addressing envelopes for bulk mailing | Labels |
| An_________ like is used when the correspondence is sent to a particular individual in a company | Attention |
| The________ block is aligned with and typed three to four lines below the complimentary closing | Signature |
| The two different styles of ___________ used in correspondence are open and closed. | Punctuation |
| The _______ style of punctuation after the salutation and complimentary closing | Open |
| The _________ letter style is the most commonly used style for correspondence in medical offices | Full block |
| Business letters should be in the________ voice unless you are conveying negative news | Active |
| Errors in spelling , punctuation, spacing, and division of words are ________errors. | Mechanical |
| To obtain proof that an item was delivered,you should send it using the return_______ requested service offered by the USPS | Receipt |
| If you are responsible for reading incoming mail, you may also be asked to________ it by highlighting key points or writing comments in the margins | Annotate |
| Well- written, neatly prepared_______ is one of the most important means of communicating a professional image for the medical office | Correspondence |
| Email is not considered an_______ method of communication because it can be intercepted by someone who is not the intended recipient | Secure |
| The body of the letter should_________. | Begin two lines below the subject line |
Created by:
Ejackson533