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Chapter 4
Communications and documentation
| Term | Definition |
|---|---|
| Communication | the transmission of information to another person, verbal or nonverbal |
| Documentation | the written or electronically recorded portion of your patient care interaction that becomes part of the patient's permanent medical record |
| Therapeutic communication | uses various communication techniques and strategies to encourage patients to express how they are feeling and to achieve a poisitive relationship with the patient |
| Ethnocentrism | when you consider your own cultural values as more important when you are interacting with people of a different culture |
| Cultural imposition | Imposing your beliefs, values or practices on another because you believe your ideals are superior |
| Noise | anything that dampens or obscures the true meaning of the message |
| Open ended questions | questions in which a patient needs to provide some level of detail to give an answer |
| Closed ended questions | questions that can be answered in very short or single word responses |
| Patient Care Report | a legal document used to record all aspects of the care your patient received, from initial dispatch to arrival at the hospital |
| Channel | an assigned frequency or frequencies used to carry voice and/or data communications |
| Dedicated line | aka a hotline, used for specific point to point contact |
| VHF | Mobile radios between 30-300MHz |
| UHF | mobile radios that operate between 300-3,000 MHz |
| Repeater | special base station radio that receives messages and signals on one frequency and then retransmits to a second frequencey |
| Telemetry | electronic signals are converted into coded, audible signals |
| Scanner | a radio receiver that searches or scans across several frequencies, stops whenever it receives a radio broadcast and continues once the message is complete |
| Simplex | push to talk radio transmissions on VHF |
| Duplex | Simultaneous talk-listen communications on UHF |
| Multiplex | utilizes two or more frequencies, which enables more than one transmission to occur simultaneously and provide for the transmission of both audio and data signals via separate channels |
| MED channels | UHF/VHF channels reserved exclusively for EMS use |
| Trunking | Telecommunications systems that allow a computer to maximize utilization of a group of frequencies |
| Interoperable communications systems | allows all of the agencies involved to share valuable information with each other in real time. utilizes a voice over internet protocol and computer to create a seamless, reliable exchange of information between all parties |
| Mobile data terminal | a small computer terminal inside the ambulance that directly receives data from the dispatch center |
| Federal Communications Commission | has jurisdiction over interstate and international telephone and telegraph services and satellite communications |
| Standing orders | written documents that have been signed by the EMS system's medical director |
Created by:
nmatt101