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Little Caesars Test

QuestionAnswer
When there are two or more cases of the same illness resulting from the consumption of the same food.
Sympathize but do not admit fault. Fill out a customer information sheet to obtain the customer’s information (customer’s name, phone number, and specific products ordered) and use the Remedy Process. Notify your Supervisor immediately after handling the.
Ask the customer to return the product and object to the store. Use the Remedy Process and fill out a customer information sheet. Place the product and packaging in a plastic bag and label “Do Not Product”. Store the item away from other food in the walk
-Vomiting
What is the Hot n Ready Promise? Serve every customer with a smile and a perfect pizza in less than thirty seconds every time.
When was Little Caesar’s founded? On May 8, 1959
Who founded Little Caesar’s? Mike and Marian Ilitch
Where was Little Caesar’s founded? In Garden City, Michigan
What are the 5 Priority Guidelines? -Serve the Customer -Complete Station Responsibilities -Assist those serving Customers -Prep and Restock -Clean, Clean, Clean
What’s CARDS? Caesar’s Advanced Rating and Development System
What does CARDS consist of? -Training program -Moved to Online -Training videos for each station
4 Step method of Training -Explain the task in detail -Show and explain the task in detail -Have employee show and explain the task -Provide positive feedback
What is the Remedy Process? -Listen to the Customer -Apologize -Decide on a Remedy -Take Action on the Remedy -Follow Up
Activities minors should be excluded from what 3 things? -Bank Runs -Operating/Cleaning/Moving VCM -Shakerboarding
What is the first step to Lockout/Tagout? -Notify all colleagues of cleaning/servicing
What is the second step to Lockout/Tagout? -Unplug from Socket
What is the third step to Lockout/Tagout? -Secure tag through the plug holes
What is the fourth step to Lockout/Tagout? -Sign the tag with name and date
What is the fifth step to Lockout/Tagout? -Complete the Cleaning/Service
What is the sixth step to Lockout/Tagout? -Notify all colleagues that you will be powering up equipment
What is the seventh step to Lockout/Tagout? -Remove and Clean Tag
What is the eighth step to Lockout/Tagout? Plug in and power up
What is the ninth step to Lockout/Tagout? Document in CV Journal
What are 6 things to do after a robbery? -Lock the door -Call 911 -Call Manager/Supervisor/Loss Prevention -Ensure all colleagues are safe/calm, and separate them -Complete the robber description -Complete colleague incident report form and call medcor
What is the temperature danger zone? -41F - 135F
What is FAT TOM? -the rate at which bacteria grows
What does FAT TOM stand for? -Food, Acidity, Time, Temperature, Oxygen, Moisture
Why do we ask for product back from the customer? -Foreign object or sickness
When should we wash our hands? -Switching Stations -After Eating -After Restroom -Every 20min
What are the ingredients for dough? -Yeast- provides flavor and rise -Sugar- provides flavor and food for yeast -Salt- provides flavor and controls yeast growth - Oil- provides elasticity
How long is the sauce shelf life? -Minimum 18 hours -Maximum 72 hours
What is the sales from product? -Lexan of Sauce- $400 -Case of Pepperoni- $1000 -Case of Cheese- $300
What does CaesarVision consists of? -Point of Sale System and sales/product tracking -Back of the house projections for make table/landing
What does Altametric consists of? -New sales/product track system -Food ordering -Schedule making -Inventory tracking
What does closing consists of? -Safe money dropped before dark -Only rolled coins remain -Close tills as it gets later, having 1 open by 9 or 9:30pm -Numbers sent as soon as possible after 10pm/11pm -Alarm is set immediately before leaving the building -Leave lights on whe
Created by: JefferyCWilliams
 

 



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