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BST DITIDAHT
| Question | Answer |
|---|---|
| List three characteristics of a professional | 1) Professionalism 2) Ethical Behaviour 3) Customer Service Orientated |
| The standards for professional conduct emcompass 3 areas.. What are they? | 1) Knowledge, Skills, and Qualities 2) Professional Appearance 3) Professional attitude (deportment) |
| What does the term 'Deportment' mean? | The way people conduct themselves. It includes verbal and non-verbal communication. |
| What does the term ethics mean? | Knowing the difference between good and bad, right and wrong, and recognizing ones moral duties and obligations |
| What are 3 Elements of customer service orientation? | 1) Appearance 2) Demeanour 3) Problem Solving 4) Protect people and property 5) Serve 6) Assist |
| What is a bias? | A bias is derived from stereotypes that a person holds about others based on their perceived membership in a group and in the absence of accurate information about themselves as individuals |
| What is a stereotype? | Internalized inaccurate or incomplete beliefs about people |
| List three things that SP's can do to resist stereotyping | 1)Treat all individuals with respect 2) Assess all individuals according to their actions 3) Recognize and challenge the stereotypes they themselves hold |
| What should SP's do if they are asked questions by the media? | SP's should refer anyone who seeks information to representatives of the SP's employer/client. |
| What is the difference between public and private security? | Public Security is funded by taxes and Private security is funded by the owner/client. |
| Give five examples of assignments that SP's could take on | 1) Special Events 2) Alarm monitoring 3) Static Site Security (one place like a gate) 4) Mobile patrol 5) Loss Prevention |
| What is the core function of security personnel | Both- in house and contract security personnel are expected to protect people and property from various types of hazards. Hazards include: human actions and environmental hazards |
| Give three examples of hazards caused by human actions | 1) crimes against people 2) crimes against property 3) accidents |
| What are the steps in the incident response process? A.P..A.R. | Step 1- Assess Step 2- Plan Step 3- Act Step 4- Re-Assess |
| List four guidelines that SP's must keep in mind at an incident scene? | 1) Do not touch anything 2) Secure the area and limit access 3) Note any changing conditions 4) Make a detailed record |
| Aside from fires, what other emergency situations might SP's encounter on the job? Give 3 examples. | 1)Medical Emergencies 2) Severe weather/environmental disasters 3) Chemical spills 4) utility failure 5) Radiation release 6) Structural Failure |
| Which agencies provide emergency MEDICAL responses | 1) BC Ambulance 2) Fire- but they don't transport clients. |
| What is the role of the police? | 1)Prevent and Detect Crime 2) Apprehend Offenders |
| List five regulatory agencies that SP's might come into contact with in the course of their work? | 1) Worksafe BC 2) Liquor Control Branch 3) Ministry of Forests 4) Fire Commissioner 5) Environment |
| Which agencies are responsible for issuing licenses to security businesses and individual SP's | Security Programs and Police Technology Division, Ministry of Public Safety and Solicitor General, and Ministry of Justice. |
| All Interactions with emergency services must be documented in the SP's notebook. What data should be recorded? | 1)Emergency Personnel's name, rank and badge number 2) Incident or case file number 3) Specifics of the information provided by the SP to emergency services |
| Name three things that SP's must do when dealing with representatives of regulatory agencies? | 1) clearly identify themselves as SP's 2) Be professional 3) Keep client's policies and interests in mind 4) Avoid interfering with the agencies process and functions 5) Document the interaction in your notebook. |
| What does the term LAW mean? | A body of rules that regulate members of society |
| What is the difference between criminal law and civil law? | 1) criminal law is the branch of law that deals with criminal offences (crime). 2) civil law is the breanch of law that regulates the relationships between individuals or groups. |
| List six laws that are part of the legal framework for SP's duties and powers. | 1) charter of rights and freedoms 2) Criminal Code 3) Human Rights 4) Liquor Control Act 5) Trespass Act 6) Security Services Act 7) Mental Health Act |
| What is the purpose of the Canadian Charter of Rights and Freedoms? | Sets out fundamental rights and freedoms of Canadians |
| What are the three principles of fundamental justice? | 1) is considered innocent until proven guilty beyond a reasonable doubt 2) Has the right to fully answer and defend any charge against him or her 3) Has the right to be heard by a reasonable and impartial tribunal |
| What fundamental right is protected under section 8 of the charter? | Everyone has the right to be secure against unreasonable search and seizure |
| What does the term "arbitrarily detained" mean? | Being held without good reason. |
| What three rights does an arrested/detained person have? | 1) to be informed promptly of the reasons of arrest 2) to retain and instruct counsel without delay and be informed of that right 3) To have validity of the detention determined by way of habeas corpus and to be released of the detention is now lawful |
| What fundamental right is protected under section 15 of the charter? | Every individual is equal under the law and has the right to equal protection and equal benefit of the law without discrimination and, in particular, without discrimination based on race, nationality, ethnicity, religion, sex, age or abilities |
| Name two laws that govern the protection of human rights in BC? | 1) Canadian Human Rights Act 2) BC Human Rights Code |
| Give two examples of discrimination in provision of services: | 1) Profiling someone due to skin colour or treating someone differently than others 2) Limiting someone's ability to access and enjoy services in a dignified manner because of the person's disability, sex, or any other protected ground> |
| List four human rights standards and principles that SP's must follow: | 1) all individuals are equal in dignity and respect 2) Not all individuals are the same- accommodate when possible 3) Treat people on the basis of who they are rather than whom you PERCEIVE them to be 4) Service provided should be based on individuals |
| What is the difference between ACTUS REUS and MENS REA? | 1) Actus REUS- means: Overt action performed by the accused person 2) Mens Rea- means: The mental element of the offence- the accused persons "guilty mind". |
| Give an example of an indictable offence? | These are serious offences- Murder- Arson- or robbery. |
| Give an example of a summary conviction offence: | These are less serious offences such as causing a disturbance or joy riding. |
| What does the term "FACTS IN ISSUE" refer to? | 1) date, time and location of the offence (including jurisdiction) 2) identity of the offender 3) Essential elements of the offence |
| List three crimes against property that SP's might encounter in the course of their work? | 1) Mischief 2) Theft 3) Break and Enter |
| List three crimes of violence against people that SP's might encounter in the course of their work? | 1) Assault 2) Robbery 3) Uttering Threats |
| List three offences against a public order that SP's might encounter in the course of their work? | 1) Causing a disturbance and loitering 2) Trespassing at night 3) Indecent Acts |
| Give two examples of qualifications that a person must have in order to obtain a security worker license? | 1) body guards are required to successfully complete the BST program or demonstrate they have successfully completed BST equivalent training 2) SP's must have "sufficient fluency in the English language to be able to converse in English while on duty. |
| List three terms that Sp's must NEVER use to describe or identify their services. | 1) Detective 2) Law enforcement 3) Peace officer or police |
| List three items that SP's are prohibited from carrying and using? | 1) restraining devices 2) Any weapons, ammunition, or devices prohibited by the criminal code 3) Any other item designed for debilitating or controlling a personal or animal |
| Name a guideline that Sp's should keep in mind regarding the freedom of information and protection of privacy? | Freedom of information applied to all records created, including email and voicemail. SP's should assume that all records they create will become public knowledge. |
| Which statue states that a person who gives emergency assistance at the scene of an incident is not liable unless he or she is grossly negligent while doing so? | Good Samaritan Act |
| Name three situations which the power of a citizens arrest may be exercised? | 1) when a person sees someone committing an indictable offence or a dual offence. 2) when a person sees someone escaping from the law 3) When a person witnesses a crime related to the persons property. |
| What 6 duties must SP's fulfil when making an arrest? | 1) Identify themselves as SP's 2) Take physical custody of the person being arrested 3) Tell the person that they are under arrest 4) Inform the person of the reason for the arrest 5) WITHOUT delay inform RIGHTS of legal advice 6) Turn over 2 police |
| Name 3 times that an SP should do to maintain a controlled environment for custody? | 1) make sure the detention room is free of any items that could possibly be used as a weapon 2) keep all confidential information out of sight 3) keep the arrested person seated at all times |
| What 5 factors should be considered when determining whether a person can give informed consent? | 1) Age- 2) Ability to understand ones rights 3) Level of maturity 4) Mental disabilities 5) Language barriers |
| When a use of force incident is assess what two principles apply? | 1) was the use of force lawful and reasonable? 2) What would a reasonable, well-trained, and prudent SP have done if faced with a similar set of circumstances? |
| The criminal code lists three situations in which the use of force is allowed. list these situations: | 1) required by law 2) authorized by law 3) reasonable grounds |
| What does the term "deadly force" mean? | Deadly force is force that can cause death or grievous bodily harm. |
| Aside from the criminal code, what other rules must SP's follow regarding the controlled and reasonable use of force? | 1) operational policies instituted by the employer 2) provincial laws- SSA 3) Social Acceptability |
| Which of the response options show on the National Use of Force Framework involves the use of verbal and non-verbal skills? | Communication |
| What is the difference between a passive resistant subject and an active resistant subject? | 1) Passive - the subject does not physically interfere with the SP's attempts to control, but does nothing to assist 2) Active- The subject does not physically assault the SP but actively resists in a way that will not allow the SP to gain control. |
| List two types of force incidents that SP's must report? | 1) incidents where, while employed or engaged in security work, they use any type of force against another person. 2) Incidents where a restraining device, firearm, or other weapon was used. |
| Name three laws that give property owners/renters/liquor licensees authority to deal with persons who enter the property without authorization and/or engage in activity prohibited on the property | 1) Safe Streets Act 2) Trespess Act 3) Liquor Control and Licensing Act |
| List four possible consequences that SP's could face as a result of improper or illegal conduct? | 1) being charged with a criminal offence 2) being sued in civil court - includes complaint of discrimination 3) Getting suspended or fired 4) having their security license suspended- or revoked. |
| List 5 benefits of Notebooks? | 1) aid in the investigative process 2) Aid in preparing reports 3) Reflects the SP's ability and efficiency 4) Its a way to ensure accountability 5) Aid to court testimony |
| Give 3 examples of information that must be included in an SP's notes for each shift. | 1) DATE 2) Start Time 3) End Time |
| When should an SP record information about an incident | 1) AS SOON AS POSSIBLE after an event- and keep your notes in chronological order. |
| List 4 things an SP should do to correct an error in their notebook? | 1) Correct all errors immediately 2) Draw one line through the error- so its still visible 3) Initial the error 4) Make the correction on the next line |
| List5 examples of parties who may be given access to an SP's note book? | 1) another SP 2) Supervisors 3) Police 4) Court- Crown Counsel- Defence counsel 5) A witness who gave a written or oral statement that is recorded in the notebook. |
| What is the purpose of reports? | 1) to serve as an official record of what happened 2) to state what was done and why 3) to suggest future actions 4) To provide statistical records 5) to aid other professionals in doing their jobs |
| List the 6 characteristics of an effective report | 1) clear 2) concise 3) Complete 4) accurate 5) Written in an objective and professional style 6) Submitted in a timely manner |
| What are the three steps in the report writing process? | 1) organizing the material 2) Writing the report 3) Reviewing the report and rewriting if necessary |
| What is the purpose of the body of a report? | It fully describes in CHRONOLOGICAL order- the sequence of events |
| list 2 other things an SP can do to help ensure safety- besides assuming a safe interview stance. | 1) be mindful of their location - proximity to the subject- and aim to assume and maintain the position of greatest advantage and safety 2) Continually assess the situation to determine the most appropriate response and be prepared to adjust the response |
| What is a safe interview stance? | A safe interview stance is balanced and protected position from which SP's can respond quickly. |
| Define the term "reactionary gap?" | Sufficient distance between the SP and the subject. |
| Describe the most effective body position that an SP can take with respect to a subject? | The best position that an SP can take with respect to a subject is NOT face-to-face- but the SP should position their body at an angle with the strong side away from the subject- BLADING the body. |
| Which relative position is used to exercise control over a subject? | 2.5- the escort position |
| Why is position 3 a disadvantage for the subject? | Because they are facing the opposite direction |
| Name the steps in the assessment cycle? A.P.A.R | Step 1) assess the situation Step 2) Plan a reasonable response Step 3) Act by carrying out the reasonable response Step 4) Re-assess the situation |
| What are the seven stages of incident assessment? | 1) when the call is first received 2) while enroute to the scene 3) Upon arrival at the scene 4) during the first approach to the subject 5) While entering the immediate scene 6) while in scene 7) While exiting |
| What are the three categories of influencing factors that SP's should consider when assessing a situation | 1) SP considerations 2) Subject considerations 3) Environmental Considerations |
| Give 2 examples of SP considerations that should be assessed in a situation? | 1) Skills 2) experience |
| Give 2 examples of environmental Considerations that should be assessed in a situation? | 1) Terrain 2) Weather |
| Why must time and distance be considered in the assessment process? | Because they determine whether an SP must respond immediately or may employ a delayed response. |
| What is the primary goal of tactical communication | To gain voluntary compliance by skilfully managing other peoples behaviours, thus, reducing the need for a higher level of force. |
| List 3 general tactical communication strategies? | 1) initial intervention 2) Persuasion 3) Defusing challenge |
| What can you do to humanize your contact with the subject during the "bonding" phase of initial intervention? | Saying hello, or good evening- this is normal expected behaviour |
| What information should you give the subject during the "purpose" phase of initial intervention? | 1) State the reason for your presence 2) explain the reason for contact 3) State what your professional role is |
| Explain the "ear doctor" technique use in the persuasion process. | Simply repeat your request- "please leave the store." repetition will confirm that your message has been heard and understood. |
| What does the 'deflecting' technique involve? | Involves turning aside the other persons comments- and not reacting to them. |
| When would it be appropriate to ignore the subject? | Use when the subject talks or protests at length. |
| Why is it important to maintain distance between yourself and the subject when you use the 'venting' technique? | Incase he or she resorts to aggressive behaviour. |
Created by:
Kerry At Netp