Giving two or more patients the same appointment slot with the same provider.

encryption technology

A system that keeps data secure by converting them to an unreadable code during transmission and then unencrypting the information when it reaches the recipient.

A device capable of encoding documents and sending them over a telephone line.

A patient who makes an appointment and neither shows up nor calls to cancel.

The efficient movement of patients through the medical office as a product of accurately estimated patient volume, a consistent provider pace, and efficient scheduling practices.

A secure website where a patient can access personal health information, schedule appointments, and refill prescriptions 24 hours a day.

The process of separating inactive patient health records from active ones.

An email system capable of transmitting an encrypted message and storing it in a coded format until it is retrieved by the recipient via a secure web link.

A polite, helpful response and respectful manner toward callers.

An electronic document that has a basic format in which the required information can be entered.

Different ways of displaying the same or similar information on a computer screen, usually with an increasing or decreasing level of detail.

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Ch 4 EHR Key Terms

vocabulary from Chapter 4

Term	Definition
double-booking	Giving two or more patients the same appointment slot with the same provider.
encryption technology	A system that keeps data secure by converting them to an unreadable code during transmission and then unencrypting the information when it reaches the recipient.
fax machine	A device capable of encoding documents and sending them over a telephone line.
no-show	A patient who makes an appointment and neither shows up nor calls to cancel.
patient flow	The efficient movement of patients through the medical office as a product of accurately estimated patient volume, a consistent provider pace, and efficient scheduling practices.
patient portal	A secure website where a patient can access personal health information, schedule appointments, and refill prescriptions 24 hours a day.
purging	The process of separating inactive patient health records from active ones.
secure email	An email system capable of transmitting an encrypted message and storing it in a coded format until it is retrieved by the recipient via a secure web link.
telephone etiquette	A polite, helpful response and respectful manner toward callers.
template	An electronic document that has a basic format in which the required information can be entered.
views	Different ways of displaying the same or similar information on a computer screen, usually with an increasing or decreasing level of detail.

Created by: maggiemaew

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