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Appointment schedul

QuestionAnswer
When setting up the appointment book by crossing off all times that will not be used for patient visits, this is known as? Matrix
Which of the following is a guideline that applies to using the appointment book ? Write or print clearly and make corrections neatly
Name a situation that would be considered an emergency appointment ? Elderly man with difficulty breathing
The process of double booking in appointment scheduling means that? That two or more patients are scheduled at the same time
If the physician is delayed in arriving at the office for appointments you should? Offer the patients that are waiting to reschedule
When making an appointment over the phone for a new patient, it is important to secure what information? Patients insurance provider
When a specific number of patients usually four, is scheduled at the beginning of the same hour this is known as? Wave scheduling
When setting a series of repeat appointments for a patients, it is best to? Set the appointments at the same time on the same day of the week to enhance patient compliance
The most critical aspect of the appointment book is that? The book is treated like a legal document, because it may be subpoenaed
The most common type of scheduling is? Time specific scheduling
The abbreviation used in scheduling to designate a patient who has never been to the office is? NP (new patient)
The reason for documenting a failed appointment in a patients file is to? Note all missed appointments in the event further action needs to be taken
The type of scheduling used in a medical practice primarily depends on the? Physicians preference
What is the least important concern when scheduling special procedures? What the amount of the insurance copay is
A patient calls the office and requests an appointment immediately. What is the first question you ask? What are your symptoms and how long have you had them?
When setting a return appointment for a patient it is best to? Offer the patient a specific time a date
Scheduling duties will include what? Setting up the matrix, calling patients to remind them of appointments, documenting missed appointments
When calling a hospital to schedule inpatient surgery, the information that is necessary to have on hand is? Time and day of the surgery from the physician, urgency of procedure, type of anesthesia required, the physicians name, pt date of birth and pt name
A ticker file is ? A filing system used as reminder of things to do by a certain time or date
A “walk in” patient is one who? Arrives at the office without an appointment but would like to be seen
When a patient needs a return appointment to discuss laboratory or X-ray findings with a physician you should? Call the lab to find out when the results will be available and make return visit on that date
What type of scheduling is typical of an urgent care center? Tidal wave scheduling
Types of patient appointment reminders used by offices included the following? Postcards, appointment cards, and telephones
If the physicians requests that the patient return for a fasting blood glucose and follow up appointment, the best time of day to schedule this appointment would be The first appointment in the morning
When a group of patients needs immunization the best type of scheduling for this is? Clustering
When conducting a patient flow analysis, it is determined that patients wait in the treatment room for approximately 15 min prior to the physician is presenting. As a result, you would: Report the findings of a physician
The primary purpose of a patient flow analysis is to: Determine the efficiency of the office
When scheduling an inpatient procedure, the reason for scheduling the admission separate from the actual procedure is to? Reserve a hospital bed
Electronic appointment scheduling is? Held to HIPPA standards
When scheduling an outpatient procedure what should you know? Procedure, diagnosis and date, name and dob
Created by: Adarling18
 

 



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