Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
MEAS 109 CH 4
chapter 4
| Question | Answer |
|---|---|
| What should the healthcare professional do when faced with patients from cultures with different behaviors, traditions, and values than his or her own? | Strive to understand and be tolerant of them |
| A medical assistant who does not intrude on a patient's personal space is ____. | showing respect for the patient's feelings |
| Which of the following is an example of an ineffective therapeutic communication? | giving approval |
| Which of the following is an example of positive communication? | asking the patient to repeat your instructions |
| Body language is an example of ____. | nonverbal communication |
| A medical assistant who stands facing the patient and holds her arms at her sides while she converses with the patient is demonstrating ____. | open posture |
| Anything that distorts the message in any way or interferes with the communication process is called ____. | noise |
| The best way to deal with a coworker who is having a bad day is to ____. | offer to pitch in and help |
| In the communication circle, what is the response to the message by the receiver called? Multiple Choice | feedback |
| The attached work schedule shows that Magda is scheduled to work from 11 AM to 7 PM on Thursdays. However, Magda has a class on Tuesday and Thursday nights. What should Magda do? | discuss her concerns with her supervisor |
| The most effective way to assess whether you are communicating negatively is to ____. | ask for feedback |
| "Women are bad at math" and "Men don't know how to communicate" are examples of ____. | passing judgement and sterotyping |
| When communicating with a patient who cannot speak or understand English, ____ | use a professional interpreter |
| A person who is leaning back in his chair with his arms folded across his chest is displaying ____. | closed posture |
| How much personal space do people require in most social situations? | 4 to 12 ft |
| "I'm okay with that." She is sitting with her arms folded across her chest and is avoiding eye contact with the physician. When the physician asks if she is sure, Cherise says, "Yeah, yeah, it's okay," but she is frowning. This is an example of ____. | body language that indicates her true feelings |
| A medical assistant sees a patient looking uneasy and responds, “You look concerned. How can I help you feel more comfortable?” This is an example of which type of skill? | assertiveness |
| Signs of anxiety include ____. | increased blood pressure and sweaty palms |
| The medical assistant's goal for working with angry patients is to ____. | help them to refocus emotional energy towards solving the problem |
| Sam has been making personal comments to you that make you feel uncomfortable. At first, he just made an occasional remark about how nice you look but the remarks and the personal nature of the remarks have increased. What action should you take? | Be assertive but diplomatic with Sam and tell him his comments are inappropriate. |
| Which of the following indicates that a medical assistant may be invading a patient's personal space? | the patient turns his head away from the MA |
| An example of active listening is ____. | Interviewing a patient |
| When one patient expresses pain very emotionally, and another patient refuses to admit she has any pain but is grimacing, this may illustrate ____. | different cultural beliefs |
| Which of the following are good tips for reducing noise caused by stress? | taking a walk and fresh air |
| One way to improve your listening skills is to ____. | think before you respond |
| ____ is counterproductive to the efficiency of an office. | conflict |
| Which of the following is an effective therapeutic communication? | being silent |
| A professional who is firm and stands up for himself or herself while still showing respect for others is ____. | assertive |
| Body language includes facial expressions, eye contact, posture, attention to personal space, and ____. | touch |
| Accepting others and not being biased for or against them is called ____. | openness |
| How much personal space do people typically use in a personal conversation? | 1 to 4 ft |
| In which of the following examples does the medical assistant demonstrate positive communication? | "This paperwork won't take that long" |
| Which of the following is an example of passive listening? | listening to a news program on the radio |
| The “white-coat syndrome” usually leads to which patient reaction? | anxious |
| The most appropriate way to deal with a family member who accompanies a patient to an appointment is to ____. | ask the patient if the family member should accompany him or her to the examination room |
| Which of the following behaviors helps prevent conflict and improve communication among coworkers? | avoid participating in gossip |
| visibly upset and sits on the edge of the examination table, crying quietly. You need to find out how her physical wounds are healing and how much pain she is in. Which of the following statements would be your best choice for opening the conversation? | "Is there something you'd like to talk about?" |
| A medical assistant shows ____ when she acknowledges a patient's wishes without passing judgment. | respect |
| Which is the following is the best policy when communicating with your direct supervisor? | keep your supervisor informed |
| Which of the following actions should the medical assistant take when communicating with a mentally or emotionally disturbed patient? | Remain calm if the patient becomes agitated or confused |
| It is the responsibility of the ____ to set the stage for positive communication with a patient. | medical assistant |
| Nichole says to Caroline, "I don't know how Dr. Noya keeps his job. Do you know what he did yesterday?" Which of the following would be Caroline's best response? | "No. By the way, did you see that PBS special last night on healthcare?" |
| When interacting with patients of other cultures or ethnic groups, ____. | never make value judgements |
| What is a common reaction of patients who have acquired immunodeficiency syndrome (AIDS)? | guilt |
| The best way to deal with a coworker you are having trouble getting along with is to ____. | try to work it out with the coworker |
| Which of the following is an example of negative communication? | forgetting to say thank you |
| Which of the needs represented on Maslow’s hierarchy of needs chart could cause a person to become ill if these needs are not satisfied? | physiological needs |
| Positive communication can help develop a harmonious, positive relationship with coworkers. This relationship is also known as ______________. | rapport |
| During the communication process, posture can usually be described as either _______________. | open or closed |
| Individuals who have a fulfilling career and a balanced personal life have usually reached which level of Maslow’s hierarchy? | self-actualization |
Created by:
ally081