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FF Chapter 2
| Question | Answer |
|---|---|
| What should you always do when answering a phone call | Be professional and courteous |
| What are some general tips when answering phone calls | Be pleasant and identify self, department, station Don’t leave anyone on hold for to long Post message/ answer questions promptly Refer them to someone who can answer their question |
| What should you do if you have contact with an angry/upset member of the public | Remain calm and courteous Take the necessary information Refer them to the appropriate officer/division to assist |
| What is an emergency service specific telecommunications center | Separate telecommunications/dispatch center for each type of emergency service |
| What is a public safety answering pint | A telecommunications/dispatch center that takes any and all calls regardless of service needed |
| What is enhanced 911 | A combination of telephone and computer equipment |
| What does enhanced 911 provide the dispatcher | Information Callers location Phone number Directions to location |
| What are some modern 911 capabilities | Text messaging Apps for smartphones |
| What devices are used a telecommunication centers so they can answer calls from people with deficits | Telecommunications device for the deaf TDD Teletype TTY Text phone |
| What are some pieces of equipment needed a telecommunications center | Two way radios TDD TTY Time generating equipment Telephones Computers Recording systems Alarm receiving equipment |
| What standard is for telecommunications centers | NFPA 1221 |
| What information should be gathered from a 911 caller | Type of emergency Location Number/location of people involved Name and location of caller Callback number |
| What are the three types of alarm notifications | Visual Audible Electronic |
| What are some examples of audible alarm notifications | Vocal alarm Station bell or gong Sirens Whistles or air horns |
| What are some electronic alarm notifications | Computer screen with alarm Printer Direct telephone connection Radio tone Alert Scrolling message board Pagers Mobile data terminals MDT |
| What does a dispatch begin with | Some form of alert to the stations, apparatus, or individuals |
| What alert notifications are used in small communities or industrial facilities specifically | Sirens, whistles, and air horns |
| What is the basic information that should be included in an initial broadcast/dispatch | Information received from the caller and information from preincident plan if available |
| What is some more specific information that should be in an initial broadcast/dispatch | Units assigned Type of emergency Address/locations Dispatch time Current conditions Units substitutes in response |
| What should the dispatcher units do after hearing the initial broadcast | Confirm receipt of information according to local protocol |
| What will happen after an initial broadcast on the tele-communicators side | Confirm all units have been notified and are on the assignment |
| Who regulates all radio communications in the United States | Federal Communications Commission |
| What is a federal offense involving radios that should not happen | Personal or other unauthorized messages are sent over a designated fire department radio channel |
| What do most fire departments use to make communication over radio easier | Clear text or plain English |
| What are some things that can be communicated over the radio | Alert units of emergency Coordinate tactics at an emergency Request additional resources Monitor activities of units/individuals |
| What knowledge is required for internal communication | Radio systems and how they work Limitations of radio systems Fixed, mobile, or portable radio assigned to you |
| What do base stations have which make them better than other radios | Powerful transmitters and interference resistant receivers |
| What equipment is part of a radio | Receiver Transmitter Antenna Microphone Speakers |
| Where is the receiver and transmitter usually located on a mobile radio | In the cab within reach of the officer/driver |
| What button can a portable radio have that most radios don’t have | An emergency button |
| What can happen when an emergency button is hit | Transmit a distress signal |
| What must portable radios be in order to use them in IDLH | Intrinsically safe |
| What is direct communication | Straight line travel of radio signals between the transmitting and receiving radios |
| What is repeated communications used for | Strengthen communication signals between radios Increase distance of transmissions Increase capacity on the system |
| What can nonemergency channels be used for | Training Code enforcement Administrative |
| What are the main limitations/barriers to all radio transmissions | Distance Physical barriers Deadzones Interference Ambient noise |
| What effects the distance a transmission can travel | Power of the transmitter and receiver radios Height of the transmitter and receiver antennas |
| What is a surprising thing that can act as a barrier | Your body and PPE |
| What should you do to overcome physical barriers when transmitting a radio signal | Turn your body 90 degrees Lift the radio higher Raise the antenna up straight |
| What are deadzones | Remote areas or locations inside structures that cause the loss of cellular or radio signals |
| What can still be used within a deadzone | Direct communication |
| What are some sources of interference with radios | Another radio Electronic motors Computers Telephone towers/transmitters Vehicle ignitions High voltage lines Equipment with microprocessors High power radio wave sites |
| What do manufacturers to do to combat radio interference | Design high quality transmitters, receivers, and repeater systems to filter out interference |
| What new technology can combat ambient noise | Noise canceling head phones |
| What are some ways to overcome ambient noise | Turn off audible warning devices Move away from noise emitting equipment Follow radio procedure Move to a location that blocks wind noise Use your body/PPE to create a wind barrier |
| What is something you have to remember when it comes to talking on a radio | All recorded transmissions become part of the official record on the incident and may be made public under open records law/freedom of information act requests |
| What are some rules when it comes to radio etiquette | First speaker identify themselves in embers transmission Second speaker acknowledges the message Key the microphone and wait a second/two before taking |
| What can repeating a message accomplish | That the message was received/understood Clear up any miscommunications |
Created by:
Kab731