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FOECCR Unit 10 A

Vocabulary for Reception Duties

TermDefinition
task a piece of work that needs to be done
hire to contract the services of a professional
manage to control or be in charge of something
booking The formal process of making a reservation
check in to report one's arrival
check out to leave a hotel
bill a document that states the price you have to pay for a product or service
foreign from another country
amenities social courtesies
leisure free time
inquiry an act of asking for information
childcare facility a nursery for young children during the day
disabled person person with a physical or mental impairment
accomodation a place to stay
arrangement The act of putting in proper order
further additional
invoice A form describing the goods or services sold
tidy neat and in good order
to double (up) as to have another use or function as well as the main one
carry out to fulfill or perform
complain to say or write that you are unhappy
complaint verbal expression of a problem , especially for bad service.
Created by: Tetramegistus