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pass4sure2
220-601 pt2
| Question | Answer |
|---|---|
| Which of the following is the fastest method to transfer data wirelessly? | 802.11 |
| When setting up a wired network with four computers, one computer runs more slowly than the others. Which of the following may be the cause of the problem? | The computer that is running slowly is having packet loss |
| Which of the following commands can be used to obtain the MAC address of a network card in Windows 2000/XP Pro? | IPCONFIG/ALL |
| Which of the following would be an example of assertive communication? | "Help me understand why the report wasn't submitted on time" |
| Which pointing out features to a user on the users screen a tech gets fingerprints on the screen. Which of the following actions should the tech take: | Clean the screen when finished helping the user |
| A tech overhears a co-worker giving potentially damaging advice to a customer over the telephone. The tech should: | ask the co-worker to place the customer on hold and inform the co-worker of the correct information |
| A tech is at a customers home and the customer wants to know how to disconnect from a wireless network after each session. The customer is informed that when the computer is turned off the wireless network disconnect but the customer insists. | Show the customer how to turn wireless networking on and off for every session |
| A workstation should be locked when: (select two) | leaving for lunch or at the end of the day; a user leaves the work area |
| Which of the following is a method of securing data that requires the user to authenticate using a part of their body? | biometrics |
| Which of the following wireless encryption technologies would provide the MOST secure connection to a company wireless access point? | WPA |
| Which of the following paths should be taken to back up the key when removing old registry keys in Registry Editor? | Key>Tools>Export |
| In Windows 2000 Pro, which of the following can be used to get to the Event Viewer? | Start>Programs>Administrative Tools>Event Viewer |
| To turn on the firewall in Windows XP Service Pack 2, right click on My Network Places>Properties>right click on the network connection to the firewall>Properties then: | Advanced Tab |
| In a Facility where computer are provided for public access, which of the following passwords should be set in the BIOS to restrict access? | Supervisor |
| Which of the following is monitored by the Security Center applet in the Control Panel? | Firewall, Automatic Updates, Virus Protection |
| When securing a computer with a BIOS password, the CMOS settings should be protected within the BIOS, using the BIOS: | access password |
| Which of the following is a program that contains harmful code within an apparently harmless program? | Trojan horse |
| A user reports being unable to connect to the network after upgrading to Windows XP Service Pack 2. Which of the following would be the FIRST step to take when troubleshooting this problem? | Configure Windows firewall settings. |
| To open a computer case, it would be BEST to use a: | Phillips-head screwdriver |
| A technician should avoid wearing an anti-static wrist strap when: | working inside a monitor |
| Which of the following would be the BEST location to place components removed from a computer that is being repaired? | an anti-static mat to avoid damage from electrostatic discharge |
| Which of the following is the correct disposal procedure for laptop batteries? | Determine local guidelines for disposing of hazardous material |
| A technician is in a users home and must exchange a monitor that is too heavy for the technician to lift alone and the user cannot assist the technician. What should you do? | Tell the user that the technician must contact the supervisor to make other arrangements |
| A technician has been splashed in the face by a chemical. Which of the following documentation should be checked to determine what actions to take? | MSDS |
| Wearing an anti-static wrist strap prevents: | damage to computer components |
| Which of the following would be the correct method of disposing of a CRT? | Sending the CRT to a licensed recycler |
| The transference of images onto paper by using pins is characteristic of which of the following types of printers? | dot matrix |
| Which of the following interfaces is commonly used for connecting printers? | USB |
| A printer that is directly connected to a computer has stopped printing documents. The user observes that there are several documents waiting to print. Which of the following services could be stopped to clear the print queue and return the printer back. | print spooler |
| A laser printer is installed on a network and the correct drivers are installed on the print server. When using the Print Setup Wizard, which of the following do the users need to install the printer on their computers? | The server name and printer name |
| A scanner lights up and performs the warm-up process but when the scan button is pressed, the lamp does not move. The computer recongnizes and communicates with the scanner. What is wrong? | The lamp is locked in place |
| Configuring a printer that is equipped with a network adapter for TCP/IP on a large business network requires the technician to assign which of the following to the printer? | A valid static IP address and subnet mask |
| To ensure bidirectional communications with a printer connected to a parallel port, the cable should be labeled: | IEEE 1284 compliant |
| Which of the following would be the BEST action to take before disconnecting an external hard drive from a USB port? | Use the Safely Remove Hardware utility |
| Which of the following is an example of a CPU technology? | Hyperthreading |
| which of the following accounts are disabled by default after installing Windows XP? | Guest |
| To view the display drivers in Windows XP, which of the following should a technician do? | Right click on Desktop>Properties>Settings>Advanced>Adapter>Properties>Driver |
| The toggle switch marked 120/240V on the back of most system cases is used for: | switching between electrical outlets in different countries |
| An external hard drive should be connected to which of the following? | USB |
| The BEST reason to keep Windows updates current would be to:(select two) | address known bugs and programming errors and maintain the computer's security |
| Which of the following actions should be taken when a user cannot select the desired refresh rate on a CRT monitor?(select two) | obtain updated drivers for the card and monitor and verify that the manufacturers card and monitor are properly identified in Windows |
| The maximum theoretical speed of IEEE 8902.11g is: | 54 Mbps |
| The hardware system configuration is stored in the: | CMOS |
| A user reports that the computer worked yesterday but the user is unable to log on today. A technician should FIRST ask the user about: | any recent changes made to the computer |
| Operating the CPU at a speed higher than the manufactures rating in order to gain increased performance is called: | overclocking |
| When cleaning a computer display device, vendor recommended cleaning solution should be applied to : | a lint-free rag or wipe |
| If the BIOS detects s video adapter failure on a desktop computer during POST, a technician will be notified by: | a beep code |
| An optical mouse is better to use than a ball mouse because an optical mouse: | has no moving parts |
| Which of the following is the most secure type of file system? | NTFS |
| A technician installs a new CPU on a motherboard. When the computer is turned on, the CPU overheats and shuts down. Which of the following is the most likely cause? | The heatsink fan is not plugged in |
Created by:
kwebb5864