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MG201

Chapter 2: Review Questions

QuestionAnswer
What are two overarching perspectives about management, and what are the three viewpoints that each one covers? Historical perspective (1911-1950s) includes three viewpoints: classical, behavioral, and quantitative Contemporary perspective (1960s-present) includes three viewpoints: systems, contingency, and quality-management
What are six practical reasons for studying theoretical perspectives? 1. Understanding of the present 2. Guide to action 3. Source of new ideas 4. clues to meaning of your manager's decisions 5. clues to meaning of outside events 6. producing positive results
What are the contributions of scientific management? Frederick W. Taylor: motion studies - broke down a worker's job into basic physical motions and then trained workers to use the methods of their best-performing coworkers; differential rate system - more efficient workers earned higher wages Gilbreths
How would I summarize the behavioral viewpoint, and what are its contributors? emphasized the importance of understanding human behavior and of motivating employees toward achievement Hugo Munsterberg, Mary Parker Follett, and Elton Mayo
What is the difference between management science and operations management? Management science focuses on using mathematics to aid in problem solving and decision making. Operations management focuses on managing the production and delivery of an organizations products or services more effectively.
What would be an example of the application of the four parts of a system? A guitarist, drummer, bassist, and clarinet combine to play a better version of a song than any of them would playing alone.
What would be an example of the application of the contingency viewpoint? A manager might try to get workers to be more productive by simplifying the steps in their jobs.
What are the three roles I could play as a manager in a learning organization? 1. To build a commitment to learning 2. Work to generate ideas with impact 3. Work to generalize ideas with impact
Created by: kw1981
 

 



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