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Spirit GSA training
| Question | Answer |
|---|---|
| ADT | Adult |
| AX | American Express |
| BFS | Big front seat |
| CA | Cash |
| CC | Credit card |
| CHD | Child |
| DLS | Deluxe leather seat |
| DOB | Date of birth |
| ET/ETKT | Electronic ticket |
| FLT | Flight |
| GDS | Global distribution system |
| HK | Hold and confirm |
| IB | Inbound |
| INF | Infant |
| KTN | Known traveler number |
| MC | MasterCard |
| OB | Outbound |
| OW | One way |
| PNL | Passenger name list |
| PNR | Passenger name record |
| RT | Round trip |
| TA | Travel agent |
| TK/TKT | Ticket |
| TSA | Transportation Security Administration |
| VI | Visa card |
| SFPD | Secure flight passenger data |
| SSR | Special service request |
| Credit Shell | Credit to the passenger |
| Credit file | Payment from Passenger |
| What is open jaw | The itinerary is round-trip but the segments Do Not Mirror each other |
| What is circle trip | Three dates are involved a departure date date departing from the stop over City and date returning to the original City |
| What color is the nonstop flight during your reservation | Green |
| What color is a through / direct flight, under reservation | Blue |
| What color is a connecting flight under reservation | Orange |
| The number next to the aircraft type indicates what information for that flight | Time Performance |
| What is the field for entering departure and arrival cities called | Market |
| Fields for entering the travel dates, is called what | Outbound / return flights |
| Specifics related to the fair type pin number of customers is called what | Query details |
| When calling a guest up to the counter what is it you don't say to them? | You never say next, say following guest |
| HU | UNCONFIRMED |
| In gonow how many workstation types are there | 3 check in, departure, bag drop |
| How many processes are there under gonow | 2. Check-in and departure |
| What do you use to Launch skyport | F11 |
| When you were looking to see how many total check-ins you have for a flight where do you find that | Control U number 11 says total checked in |
| Hotkey color red means what | Stop and fill the information missing information |
| Hotkey color orange means what | Verify there is information missing or requiring attention |
| Hotkey color green means what | You are complete with that passenger |
| Credit file is what color | Red that is amount due from the customer |
| Credit shell is what color | Green it's amount due to the customer |
| When can you use Quick Search | 8 hours prior to departure |
| When assigning seats what letter do you use for random | N |
| What do you use to assign a seat at a later time | * |
| Where do itinerary comments show up | The customer |
| If someone comes up to you with no ID what do you write | No ID on two different segments of the boarding pass |
| Where can you find the station operations manual | Spirit link |
| Where can you find the contract of carriage | At spirit.com end Spirit link under quick links |
| What is the cost of a pet in Cabin | $110 / pet container each way |
| Does Spirit charge a fee for service animals if so how much | There is no charge unless a big front seat is wanted |
| A/C | Aircraft |
| AP | Airport |
| COC | Contract of carriage |
| NK | Spirit Airlines code |
| PAX | Passenger |
| SOM | Station operations manual |
Created by:
Dana523