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Carnival Direct Sale

CCL Certification course - Customer or Direct Sales

QuestionAnswer
Select the destination/itinerary that visits the port of Skagway Alaska
Select the destination/Itinerary that visits the port of Halifax Canada/New England
Select the destination/Itinerary that visits the port of Falmouth Western Caribbean
Select the destination/itinerary that visits the port of Belize Western Caribbean
Select the destination/itinerary that visits the port of Barbados Southern Caribbean
Select the destination/Itinerary that visits the port of Grand Turk Eastern Caribbean
Which beverages are complimentary onboard a Carnival ship. Hot Cocoa, Coffee, Iced Tea, Lemonade, Hot Water, Hot Tea
Which statements are true for the Fantasy Class of ships? Weight is approximately 70,000 gross tons; Cabin numbers begin with letters; Some cabins can accommodate an additional guest with a trundle bed.
A US Citizen sailing on a cruise which embarks and debarks in Port Canaveral can travel with a valid driver's license and hospital certificate of birth. False
Guests can travel with an expired passport so long as it expired within a few weeks prior to their cruise? False
Carnival highly recommends that all guests travel with a passport which is valid for at least how many months beyond their cruise? 6 months
Which dining options are available onboard every ship? 24 hour rooms service; casual dining in the Lido Restaurant; 24 hour pizzeria; assigned seating in the Main Dining Room.
The Lido Restaurant is a casual dining option where the meals are served in a buffet-style setting. True
Which of the following statements apply to the CHEERS! beverage program? Select all that apply. Everyone 21 yrs of older in the same stateroom must purchase the program; It must be purchased for the entire duration of the cruise; CHEERS! can be purchased prior to the cruise; unlimited soda and non-alcoholic drinks are included.
The Bottomless Bubbles soda program is an unlimited soda plan which can be shared between everyone in the same stateroom. False
Group Sales handles requests to book 8 or more cabins with 16 or more guests at double occupancy for the same ship and sailing date. True
How many ships are currently int eh Carnival Cruise Lines fleet? As of training 4/2018 24
In 1987 Carnival earned the distinction of The most popular cruise line in the world
It is recommended to use your computer speakers when attending an Adobe session. False
Select the year in which Carnival Cruise Lines was started. 1972
The Carnival applications, such as iKnow and Navigator are launched from the Arise portal. False
This course only requires a minimal degree of participation to ensure success. False
What does a guest need to do if they want to receive the latest specials and promotions? Join the VIFP Club
What is the URL that wil provide you access to Carnival's VPN?
Which department handles calls from Sales and service specialists that require escalation? Guest Solutions
Which department maintains all bookings for guests with special needs or requirements? Guest Access
Which department services calls and letters of complaints and compliments from guests who have already sailed? Also responsible for handling claims concerning damaged luggage and defective merchandise bought in the various ports of call. Guest Care
What is the correct answer for obtaining your Arise VPN username and password? Username and password are the same ones used for the Arise Portal.
Which browsers are supported for Carnival? (as of training material 4/18) Internet Explorer 8 Internet Explorer 9
Which of the following departments assists callers with issues related to online booking engines such as carnival.com? eSolutions
As of training 4/18 which operating system is the only one supported for Carnival? Windows 7
Which of the following resolutions is the MINIMUM required for Carnival? 1280 x 1024
Which system is used to create reservations, also known as bookings? Navigator
Who founded Carnival Cruise Lines? Ted Arison
You can wait to test your equipment on the first day of certification. False
You must become familiar with shore excursions because you will be adding them to reservations. False
iKnow is the Carnival online knowledge base. True
Faster to Fun package is purchased on a per passenger basis. False - it is per Stateroom
All guests, even minors, are given a Sail & Sign card for charging purchases and gratuities directly to a personal account. True
Internet access is available on all of the ships at No Charge. False
At some port of calls visitors are allowed to come on the ship. False
Weddings can be arranged onboard the ship or at some ports of call. True
Carnival will bill your insurance company if you should need to seek medical treatment while on the cruise. False
Smoking is allowed on the balconies. False
What are the two ways to place orders thru the Fun Shops ? telephone or online at www.carnival.com/funshops
What are the 5 Guiding Principles? Passion; Trust; Relationships; Accountability; Growth
What Phrase represents the Guiding Principle of Passion? Love What You Do
What Phrase represents the Guiding Principle of Trust? Do the right thing.
What phrase represents the guiding principle of Relationships? One Team, One Goal
What phrase represents the guiding principle of Accountability? Own it.
What phrase represents the guiding principle of Growth? Embrace Change and Create Opportunities.
Cabins aboard the Fantasy Class of ships begin with a letter. True
Fantasy Ship belongs to which class of ship? Fantasy Class
Ecstasy Ship belongs to which class of ship? Fantasy Class
Sensation belongs to which class of ship? Fantasy Class
Fascination belongs to which class of ship? Fantasy Class
Imagination belongs to which class of ship? Fantasy Class
Inspiration belongs to which class of ship? Fantasy Class
Elation belongs to which class of ship? Fantasy Class
Paradise belongs to which class of ship? Fantasy Class
How many ships belong to the Triumph Class? 2
Triumph belongs to which class of ship? Triumph Class
Victory belongs to which class of ship? Triumph Class
How many ships belong to the Spirit Class? 4
Trundles are available on the Spirit Class of ships. False
The Spirit belongs to which class of ship? Spirit Class
The Pride belongs to which class of ship? Spirit Class
The Legend belongs to which class of ship? Spirit Class
The Miracle belongs to which class of ship? Spirit Class
How many ships belong to the Conquest Class? 5
The Conquest belongs to which class of ship? Conquest Class
The Glory belongs to which class of ship? Conquest Class
The Valor belongs to which class of ship? Conquest Class
The Liberty belongs to which class of ship? Conquest Class
The Freedom belongs to which class of ship? Conquest Class
How many ships belong to the Splendor Class? only one
The first Carnival ship to offer select spa accommodations and Carnivals Cloud 9 Spa is? The Splendor
Trundles are available upon the Splendor. False
Some staterooms can accommodate up to 5 guests on the Splendor. False - only can accommodate a maximum of 4 guests maximum.
The first ship to sail to South America was? The Splendor
How many ships belong to the Dream Class? 3
The Dream belongs to which class of ship? The Dream Class
The Magic belongs to which class of ship? The Dream Class
The Breeze belongs to which class of ship? The Dream Class
Dream Class ships feature the Cloud 9 Spa and spa accommodations. True
Family staterooms in the Dream Class of ships can accommodate up to 5 guests and include an additional bathroom with a junior tub. True
Cove Balcony Staterooms on the Dream Class of ships are located on deck 2 and feature a secluded balcony very close to the waterline. True
The Sunshine is in a class all of its own. True
The Sunshine has trundles available accommodating up to 5 guests in various types of cabins. True
How many guests can a Captains Suite accommodate? 5 guests
The Sunshine does not offer a Cloud 9 Spa or spa staterooms. False
How many ships belong to the Vista Class? 3
The Vista belongs to which class of ship? Vista Class
The Horizon belongs to which class of ship? Vista Class
The Panorama belongs to which class of ship? Vista Class
When is the Panorama set to sail? 2019
Which class of ships have IMAX theaters at sea? Vista Class
Which class of ships offer Havana staterooms? Vista Class
Which class of ships offer Family Harbor Staterooms and suites? Vista Class
Vista Class ships offer Cloud 9 Spa's and spa staterooms. True
What is the abbreviation for the Carnival Fantasy? FA
What is the abbreviation for the Carnival Ecstasy? EC
What is the abbreviation for the Carnival Sensation? SE
What is the abbreviation for the Carnival Fascination? FS
What is the abbreviation for the Carnival Imagination? IM
What is the abbreviation for the Carnival Elation? EL
What is the abbreviation for the Carnival Paradise? PA
What is the abbreviation for the Carnival Triumph? TI
What is the abbreviation for the Carnival Victory? VI
What is the abbreviation for the Carnival Spirit? SP
What is the abbreviation for the Carnival Pride? PR
What is the abbreviation for the Carnival Legend? LE
What is the abbreviation for the Carnival Miracle? MI
What is the abbreviation for the Carnival Conquest? CQ
What is the abbreviation for the Carnival Glory? GL
What is the abbreviation for the Carnival Valor? VA
What is the abbreviation for the Carnival Liberty? LI
What is the abbreviation for the Carnival Freedom? FD
What is the abbreviation for the Carnival Splendor? SL
What is the abbreviation for the Carnival Dream? DR
What is the abbreviation for the Carnival Magic? MC
What is the abbreviation for the Carnival Breeze? BR
What is the abbreviation for the Carnival Sunshine? SH
What is the abbreviation for the Carnival Vista? VS
What is the abbreviation for the Carnival Horizon? HZ
What is the abbreviation for the Carnival Panorama? PO
Created by: karynvanzanten
 

 



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